https://ae.linkedin.com/in/abigail-tablante-74b784130
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’
business.
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room
revenue and occupancy.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Maintains confidentiality of documents and papers of the organization or business.
• Performing basic office duties like answering the telephone, directing calls, e-mails and fax.
• Operating fax machines, photocopiers, or other office equipment.
• Cooperating with co-workers in order to maintain a healthy and friendly environment as well as
proper communication within the office.
• Primary point of contact between a business and its customer.
• Provide help, resolves complain and escalates inquiries.
• Provide appropriate clarifications and solutions.
• Route and direct customer requests to appropriate personnel.
• Interact directly with customers.
• Money transfer / remittance.
• Provides pricing and delivery information, processes orders, and prepares cash reports.
• Inform customers about the benefits of certain products and help them complete their transactions.
• Assist clients by addressing complaints or offering refunds.