Profile
I am a Dynamic customer service professional experienced in both office and retail store settings. I have a keen eye for even the smallest of details and I excel in listening to customer’s wants and needs, articulating product benefits and creating solutions that provide value to the customers. I have a strong and friendly personality which enables me to build and maintain enduring customer relationships in order to boost sales and also to build up a rapport with the customers resulting in repeat business.
Personal Details:

Date of Birth:              24 December 1991

Nationality:                Zimbabwe

Gender:                       Male

Marital Status             Single

Visa Status:                  Visitors Visa

Academic Qualifications

Midlands State University- Bachelor of Commerce Business Management Honor’s Degree

ILSA -Diploma in Customer Service & Sales.

Education 

2004 – 2008 All souls’ high School                 – Ordinary High School Certificate

2009 – 2010 EGCC Ezekiel Guti College     – Advanced High School Certificate

Experience 

January 2011 – December 2011

Position:  Front Desk office Agent

Company:   Holiday Inn Hotels

Duties & Responsibilities (KRAs):

·         Maintain an inventory of vacancies, reservations and room assignments

·         Register arriving guests and assign rooms

·         Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints

·         Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

·         Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

·         Greet guests and welcome them into the office

·         Answer questions, address complaints and give suitable information

January 2014 – December 2014

Position:      Customer Service Agent

Company:   Tel One Zimbabwe Pvt Ltd

Duties & Responsibilities (KRAs):

·         To welcome and greet all guests entering the store.

·         To assist in stock taking and making sure stock is displayed neatly and enticingly

·         To register clients and handle transfer requests in the company system.

·         Attending to client’s queries and complaints.

·         Give information about the features, quality and availability of different products

·         Explaining contracts and management of all documentation of application forms

·         Mailing coordination with customer for documents and emailing daily reports to the supervisor

·         Handle payment for products, services on the system or manually  and doing banking money

·         During my year managed to achieve sales targets and improve the company’s position against competitors.

January 2016 – August 2016

Position: Sales Assistant

Company:   Topics Clothing Store

Duties & Responsibilities (KRAs):

·         Welcoming customers and being attentive to customer’s needs

·         Give information about the features, quality and availability of different products

·         Help customers to find products they are looking for within the store

·         Handle payment for products

·         Advise the customer of information relating to their purchase such as warranty, care instructions, application methods etc.

·         Make the customer aware of any special offers and promotions

·         Ensuring the highest level of customer care is provided

·         Handling customer issues and providing the best solutions

Computer Skills:

Microsoft Word.

Microsoft Excel.

Microsoft PowerPoint.

Internet, Outlook and Various Webmail.

Social Media.                                                                                                                                                                                    Leap billing system

Personal Skills and attributes:

Strong leadership and Interpersonal skills.

Ability to communicate well with superiors subordinates and team members.

Ability to function effectively in a multi-ethnic diverse environment.

High level of presentation skills and Professional communication, friendly personality

Able to work under pressure

Ability to work as part of a team or individually

Hobbies

Playing chess

Watching  movies