Beverley Pereira

E-mail: [email protected]
Mobile: (+91)7044085558

Permanent Address
101/1 Naskarhat Amraboti
Sarkar Apts
Kolkata – 700039

Personal Information

Father’s Name Ashley Christopher Pereira(vigilance officer with Metro railways Kolkata)
Date of Birth: 21st Nov 1979
Sex: Female
Nationality: Indian
Marital Status: Separated
Languages: English, Hindi & Bengali

Career Objective

To work for the organization to the best of my ability
and knowledge so that the organization can benefit
from my services and provide me with knowledge
This is professionally important for me.

Career Objective

A groomed Professional diligent and sincere, looking for an opening in a fast paced, growth-oriented organization, to curve out a responsible position in fields having financial/hospitality inclination where I can utilize my skills and concomitantly develop new ones. I possess excellent communication, listening analytical and customer handling skills in addition to team handling skills, inter-personal relations and counseling skills.

Education
Higher Secondary (Class XII)
Assembly Of Gods Church School, Park St.kolkata

Secondary (Class X)
S.E.Railway Mixed High School, Santragachi
Computer Proficiency

· Proficiency in Microsoft Word, EXCEL and Powerpoint

Scholastic & Other Achievements

• Prefect
• Active in various social activities and Fun Fiestas.
• Represented the school in Basketball and Gymnastics.
• Achieved best drama and singer award..

Extra Curricular Activities

• Participating in Social Service activities – Like Teach To The Future(Teaching under privileged kids at an NGO run school called Ram Krishna Daridra Bhandar in Howrah and Astha in Park Circus Slums)
• Spending quality time with Family and Friends.
• Cooking
• Photography
• Reading
.

Work Experience

1. HSBC Electronic Data Processing India Pvt. Ltd, Kolkata Since – Nov ’05
2. Quality & Training.
Department: Advances Fraud
• Received a “Certificate of Merit” for successfully conducting training sessions while working with HSBC Data Electronic Processing (India) Ltd.
• Call monitoring and Quality analyst.

Key Responsibilities Areas:
Projects Completed & Achievements
▪ Has been part of the Pilot team to implement re-engineering project of Process Integration and successfully completed the same within time and without any error.
▪ Responsible for successful migration of The Fraud and security Department from Australia to India including Application Fraud, Credit and Debit Card Fraud, Online and ATM fraud, NRI fraud and ID Takeovers.
▪ Am listed as a Veda member, Australia’s leading data intelligence and insights company.
▪ Driven Quality drives within the team.
▪ Quality Presentations.
▪ Quality & Trainer
▪ Managing my team in absence of my Line manager.
▪ Working on inter bank Fraud checks and Fraud Alerts
▪ Have had call coaching sessions within the team to improve the quality of calls made and taken.
.

Work Nature
▪ Responsible for detection of fraudulent transactions within stipulated time frame.
▪ Allocation of work among team members keeping capacity planning in mind.
▪ Get in touch with the business area as in when situation arises.
▪ Briefing team member in case of any procedural changes.
▪ Cross-training processing executives from other processes to optimize time utilization.
▪ Track Call Performance.
▪ Give feedback as and when needed.
▪ Help improve overall productivity.
▪ To track and monitor events of any compliance breach
▪ Enhanced Training when required.

Corporate Action

▪ Checking that all Corporate Actions, including voluntary & mandatory. Ensure the impact of the same has been correctly treated.
▪ Generation of daily reports thus ensuring the report is free from errors.
▪ Ensure that the, impact of potential loss in known to every individual.
▪ Aware of the impact of money laundering and Data protection Act.
▪ Till date no Compliance breaches as far as Audit Marshall Responsibility is concerned.
▪ Liaise with Line manager and manager as and when the situation arises.

Team Management, Regulatory Control and MIS
▪ Identifying training needs of the junior and new members of the team.
▪ Adherence to standard operating procedures and maintenance of Operating Model, Maintenance of HSBC internal control standards, and implementation of audit points along with operational risk scenario associated with the job.
▪ Preparing various MIS for the measurement and monitoring of any violation of Performance Level agreements and capacity utilization. Also, to perform any additional responsibilities in cases of ad-hoc management requests.

Teaching Experience

Had been in the teaching profession for 6 years in schools like Don Bosco Bandel, Frank Anthony’s Public School, Julian Day School Elgin Road and Tiny Tots Howrah.
Was in charge of annual concerts, elocution, debate and singing competitions for inter school projects.
Have worked with children from the age of 10month.
Have always been good with interacting with parents and students alike.
Have always been well liked and approachable regarding various issues while dealing with kids.
Have an ability to get down to child’s level to interact and understand behaviour patterns.
I take pride in having the ability to calm a child who’s irate and irritable Bec of my fun loving down to earth and approachable attitude.

Statement of Purpose

My interaction with management personnel at different levels has provided me an opportunity to build upon my communication skills and understand the working environment in different organizations. I would welcome an opportunity to consolidate and expand my knowledge leading to a career growth and positive contribution to the organization. My ability to work in team and analytical and quality skills will definitely be an additional advantage in pursuing my objectives and contributing to the organization.

(Beverley Pereira)