TNT EXPRESS – DUBAI                                                            (May 2014  –Nov 2016 )

TNT – Head Office Dubai   –    Logistics Coordinator / Sales and Operations Department

DUBAI CALL CENTER – (Major Customers)

Key Responsibilities

·         Engaging with 20 countries of Inbound and Outbound shipments from Netherlands.

·         Playing role in both inbound and outbound process

·         Plan the quarterly physical inventory scan schedule along with Inventory team (Portugal)

·         Keep customer informed of any new requirements or potential delays.

·         Provide on time feedback to customer on all queries within the agreed timelines.

·         Work on different shifts as per the roster (Alternating with other staff)

·         Looking after, the Defective goods and Excess Pull Back operations.

·         Good knowledge about Cisco tools.

·         Software – SAP, Track and Trace, SDS I+, Cisco

·         Timely engaging with the local Depot to get the feedback of the late shipments arrival.

·         Managing the Cisco Matrix file which we bill to Cisco every month for the inbound and outbound shipments.

·         Training given to countries where any new process implemented by Cisco.

Operational Handling process:

·         Coordinate with TNT depots to ensure deliveries, stock transfers and urge orders are executed as per the service level (2hr,4hr, NBD delivery) agreement.

·         Monitor the physical cycle counts every quarter and follow-up to ensure that scan files and discrepancy feedbacks are provided as per the agreed schedule.

·         Visit the TNT depots every year, conduct audits and follow-up for post audit plans.

·         To work with TNT depots and Regional manager to initiate best practice methods and to enhance productivity and warehouse efficiency.

DAFZA – SDS Administrator – Warehousing and Customer Service Management

Key Responsibilities

·         To ensure all administration functions and operational activity are carried out in a timely manner as per procedure and contractual obligations.

·         Perform order administration in compliance with TNT contractual obligations.

·         Coordinate with warehouse staff for orders receipts, preparation and dispatch of all outbound orders.

·         Comply and prepare accurate customs documentation and shipment paperwork for inbound and outbound shipments.

·         Monitor on weekly basis inventory integrity, new imports and pending export orders.

·         Ensure job cards and customer invoicing is completed on time with accurate billing information.

·         Review and ensure activity reports are sent to the customer and supervisor.

·         Create discrepancy reports for major issues and seeks assistance from supervisor for resolution.

·         Monitor receipts entry, GRNs and dispatch notes.

·         To work with warehouse staff and SDS supervisor to initiate best practice methods and in order to enhance productivity and warehouse efficiency.

·         To convey a professional image at all times while in contact with customers (Internal or External).

·         To handle all written or verbal communication in a clear, polite and professional manner.

·         Take proactive decisions, be innovative and initiate service recovery procedures as required.

·         To build and develop a good working relationship with other department heads.