SREEJITH.V
MOB:-971-552467386 [email protected]

Sr. SYSTEMS ANALYST
Accomplished, analytical and results-oriented professional interested in working in a Business Process Analysis or Change/Project Management capacity

PROFILE SUMMARY

Bachelor of Engineering in Electrical and Electronics with impressive 8 years of experience in IT Application Support, Business Development, Customer Service and Sales. Experienced in selling and marketing Electronics products, Customer Service and IT Application support over the period of 5 years in a financial institution .Working in an environment of 24*7 supporting over 22 countries worldwide.

EDUCATION
BE (Electronics and Electrical Engineering), Anna University Chennai, 2008

TECHNICAL TRAINING

▪ SYBASE SQL
▪ Linux
▪ JAVA
▪ Helpdesk Application
▪ SAP Working Knowledge
▪ ITIL Working environment
▪ AUTO CAD 2D, 3D.
▪ Trained in Oracle software CRM
▪ Trained in Teck info Dialer Application.
▪ Efficient usage of MS Office.
▪ Trained on Communication skills, Telephone Etiquette & Call Handling by “MA- FOI” and “Quality trainer “.
▪ Trained on Counseling Skills and psychology by “VIMHANS”.

AREA OF EXCELLENCE

• IT Application Support
• Customer Service

CAREER TIMELINE

• 2011 to till date
Sr. System Analyst
UAE Exchange LLC Abu Dhabi,

• 2010-2011
Counselor
Corpone offshoot (BPO) Pvt. Ltd, Hyderabad

• 2008 -2010
Electrical Site in Charge / Marketing Executive
JAK Sales & Service NAGPUR

WORK EXPERIENCE

• Presently working as Sr. Systems Analyst with IT Department UAE Exchange Centre LLC, Abu Dhabi since from Oct 2011.Data retrieval by using SQL queries, trouble shooting, incident management ,maintaining all the application servers and data base etc. ,coordinating with development and server team for end user clarification and problem rectification ,Preparing RCA documents ,providing support 24*7 over 22 countries ,implementing and testing ,performance monitoring of the application

Experience in
Administration of Sybase database and replication servers
Data center Migration, preparing change management and liaise with network team to ensure zero down time for application during switch over of the data base servers and application server .Migration of the servers to new data center and ensuring the proper working of all the application.

• Worked as Electrical Site in Charge / Marketing Executive in JAK Sales & Service NAGPUR. The company is a manufacturer of lighting towers, lighting equipment etc…..Since from August 1st 2008 -31st July09 was with this company.

• Worked as a counselor with Corpone offshoot (BPO) Pvt. Ltd. In association with MSD India Pharmaceutical. Handling oracle based CRM and Teckinfo dialer application.

REWARDS
• Being rewarded as the Best Employee of the year 2010
• Being rewarded as the Best Employee of the year 2011( for the first half)
• Promoted as Sr. Systems Analyst on Jan 01 2015

EXTRA CURRICULAR ACTIVITY

Active Participation

• Association-in-charge of EEE Department at college.
• Organized National level Technical Symposium in college
• Won prizes in inter college yoga competition
• College cricket team member.
• Active member of various activity conducted by organization

PERSONAL PROFILE:

Date of Birth: 25th May 1987.
Gender: Male.
Nationality: Indian
Language known: English, Malayalam, Hindi, Tamil, Telugu.
Marital Status: Married.

REFERENCES:

Upon request.