ACHIEVEMENTS

Top Sales Manager  – 2014 –

Sales Campaign winner  – 2014 –

Top Sales Manager  – 2013 –

Well-dressed Male  – 2013 –

Best Dealer Support Manager  – 2012 –

Gold Prize winner  – 2011 –

Gold Prize winner  – 2010 –

Top Sales Consultant  – 2009 –

Sajjad Ahmed

–  Discovery Garden, Dubai, UAE

–  Nationality: Pakistan

–  Marital Status: Single

–  Mob: +971-504940710

–  Email: [email protected]

–  Languages: English-Urdu-Hindi

 
CAREER SUMMARY

MBA Marketing with 9 years of experience in a high-end services industry and proven track record of success within customer services, relationship management, sales and administrative support. Hold advanced multicultural awareness and sound business acumen with hands on experience of managing teams to drive best in class customer experience. Professional and clear communication skills coupled with the ability to network at a high level and build strong business relationships. Thoroughly proficient in Ms. Office suit and other business applications.

PERSONAL ATTRIBUTES

ü Well-presented and Organized (Awarded as Most Well-Dressed male for professional appearance)

ü People and Service Oriented (Awarded for unmatchable customer services and promoting business relationship)

ü Consistent Performer (Stellar track record of winning sales and propelling teams to exceed corporate targets)

 
EDUCATION
SKILLED QUALIFICATION
TRAININGS
§  MBA Marketing
§  English Language – Diploma
§  Achieving Superior Customer Service
§  B.Com
§  English Language – Certificate
§  Managing Teams
§  I.Com
§  Computer / IT – Certificate
§  Security & Financial Loss Combat (AML)
EXPERIENCE (9+ Years of Customer Service and Customer Support Functions)

·      MAMC, Dubai                                                              Customer Service & Sales Manager         :    May 2016 – to date

·      Standard Chartered Bank Limited, Dubai         Business Development Exec.                      :    Feb 2016

·      Habib Bank Limited, Pakistan                                                Regional Sales Manager                                                :    Sept 2015 – Oct 2015

·      Habib Bank Limited, Pakistan                                                Sales Manager                                                  :    Apr 2013 – Aug 2015

·      Habib Bank Limited, Pakistan                                                Dealer Support Manager                              :    Mar 2012 – Mar 2013

·      Habib Bank Limited, Pakistan                                                Sales Consultant                                               :    May 2008 – Feb 2012

·      Muslim Commercial Bank, Pakistan                    Branch Relationship Officer                         :    Dec 2006 – May 2008

 
SKILLS AND COMPETENCIES

·         9 years’ experience in customer services with strong service attitude, work ethic, and a drive for service excellence

·         Heavy client relationship management experience including walk-in, VVIPs, High net worth and corporate clients

·         Professional communication skills with staff, suppliers and clients whilst maintaining company goodwill

·         Advanced analytical skills with an ability to clearly translate results into actionable insights and reporting

·         Skilled in finding problem areas, identifying gaps and giving desirable feedback with solutions

·         Advanced IT and Computer skills and proficiency in Ms. Word, Excel, PowerPoint and Outlook

·         Strong organizational skills, including the ability to prioritize, multi-task, delegate and work effectively

·         Advanced communication skills and proficiency in English (both oral and written)

·         Compliance to company policies and procedures and ensure adherence to safety and security requirements

·         Highly organized and hold proactive business approach to make things happen and to meet the deadlines

KEY RESPONSIBILITIES

·   Supervising a team work of 25+ customer service staff to provide friendly and professional customer service either as front-line staff or behind the scenes as business support and customer care.

·   Ensure high service standards and consistent quality service from the moment customers check-in branches and service centers whilst driving business with improved efficiency throughout.

·   Point of contact to acknowledge and welcome customers, staff and business partners over the phone, email and face to face and ensure a positive first impression that builds company good will.

·   Coordinate and engage the office assistant for refreshments arrangements for the office visitor and guests.

·   Professionally dealing with difficult situations and challenging customer issues and escalating the most critical matters to the supervisor to avoid customer inconvenience/complaints.

·   Accurately recording details relating to customers’ requests, comments, and complaints received and develop solutions and new approaches for taking prompt action.

·   Focal person for high-net-worth, VVIPs and corporate customers to deliver the exceptional services and satisfaction to secure long-term business relationship whilst promoting sale / cross sell opportunities.

·   Owned the customer issues, liaison throughout the business with helpline, call center, operations, marketing and various departments at all levels to resolve and make things happen whilst ensuring the resolution is fully satisfying customer needs.

·   Identifying gaps and weaknesses to reduce complaints and maximize customer satisfaction and giving feedback to supervisor for enforcing a first class service culture to improve efficiency, customer relationship and service standards.

·   Maintaining daily incoming outgoing mail record, ensure correct mailing addresses as well as verifying the delivery to the recipient as per delivery schedule and taking up the matter with courier in case of late delivery/misplacement of shipment and etc.

·   Coordinate with field officers / drivers for the collection and delivery of discrepancy resolution documents.

·   Maintaining an appropriate and high standard working environment and office decorum for staff and customers and ensure team work is carried out as per standard operating procedures (SOPs).

·   Developing and maintaining good business relationships with external stakeholders and organizing swift and smooth reservation and delivery of customer needs.

·   Maintain an appropriately high standard working environment and office decorum and ensure personal appearance and uniform of the staff are presentable/professional

·   Maintain confidentiality of guest and proprietary information, protect company assets and ensure safety and security of work place for the visitors and the staff.

References are available upon request