Mobile no. +97150-1465940
International City, Dubai, UAE
To be a part of a progressive company and acquire a position with further responsibilities that leads to career and personal development.
Work Experience
HUMAN RESOURCES OFFICER (TALENT & CULTURE) – MARCH 2013 – PRESENT
In-charge of Recruitment from selection to onboarding process
Manning upkeep and recruitment updates
Promotions/transfers
Payroll, compensation & benefits
Social engagement
Recognition program
Personnel files maintenance
HUMAN RESOURCES EXECUTIVE – April 2011 – February 2013
The Address Dubai Mall – Dubai, UAE (Emaar Hospitality Group)
HUMAN RESOURCES COORDINATOR – 24 June 2009 – March 2011
The Address Dubai Marina – Dubai, UAE (Emaar Hospitality Group)
Part of the pre-opening team
Provides administrative and secretarial services efficiently and professionally in a timely manner and support to the management and HR team; book vacation tickets for associates. In-charge of talent selection and recruitment process, promotions and transfers and ensure accurate documentation as per company guidelines and directions.
Coordinates and organizes all associate engagement events.
Drafts certificates/letters upon request in accordance with Company policy. Coordinates and prepares monthly HR and payroll reports.
Assist Government Relations Manager with regards to visa related matters. SALES COORDINATOR 09December 2007 – 08 February 2009 Trucktec International Dubai Branch – Jebel Ali Freezone
Handles UAE, Qatar, Kuwait and Bahrain markets by delivering quality customer service professionally. Assists the Sales Managers in handling customers’ needs and requests. Provides administrative and secretarial services and support to Sales Department. Maintains a good business relationship with the customers from promoting and selling the products (spare parts for cars and trucks), delivery to making follow-ups in different forms. BUSINESS CENTRE ADMINISTRATOR 01 June 2005 – 03December 2007 Le Royal Meridien Beach Resort & Spa – Dubai, UAE
Custodian of the hotel property in the Business Centre, their maintenance and upkeep. Delivers professional secretarial services such as documentation, facsimile, internet facility, scanning, binding and other secretarial services to hotel guests as well as promotes actively the hotel’s facilities. Compiles, collates any communications i.e. At A Glance, Guest Cocktails Invitations, Guest Signages as well as hotel management reports as applicable, responsibly, accurately and maintains the confidentiality of such documents.
Assists hotel guests and coordinates with airlines regarding airline bookings, ticket reconfirmation, amendment as per guests’ requirement.
Supports the senior management for some reports and other tasks.

TER SECRETARY/RECEPTIONIST 01 April 2002 – 17 April 2005 The Richmonde Hotel – Manila, Philippines
Delivers professional secretarial services such as documentation, courier, internet and facsimile and other secretarial services to hotel guests.
Makes proper coordination / liaise with the concerned departments for the meetings and seminars booked at the conference rooms.
Performs the tasks of a Receptionist for the leased office suites at the Business Center. Takes guestroom reservations and handles queries & changes on bookings. TELEPHONE OPERATOR 18 January 1999 – 31 March 2002 The Richmonde Hotel – Manila, Philippines
Directs calls to the guestrooms and departments through PABX switchboard console and carries out paging services to guests and employees.
Handles wake-up call requests and processes international and national operator assisted calls for hotel guests.
Provides information on guest services, hotel events and activities.
Establishes good rapport and public relations with hotel guests.
CUSTOMER CARE AGENT August 1998 – January 1999
Extelcom – Philippines
Attends to all inquiries regarding promos, packages of products offered by the company. Handle complaints and comments of subscribers / clients.
RECEPTIONIST/TELEPHONE OPERATOR November 1997 – April 1998
AIM-ACCEED Conference Center – Philippines
RECEPTIONIST/TELEPHONE Operator February – September 1997
Capitol Bank – Philippines
CONCIERGE PAGE GIRL September 1996 – February 1997 Mandarin Oriental Hotel – Philippines
RECEPTIONIST / WAITRESS July 1995 – January 1996
Takayama Restaurant / Caper’s Bar Café – Philippines
CASHIER/STORE MARKETING ASSISTANT April – September 1993
Jollibee Food Corp. – Manila, Philippines
1991 – 1995 La Consolacion College
Manila, Philippines Bachelor of Science in Hotel & Restaurant Management 1987 – 1991 Guadalupe Catholic School
Makati, Philippines
Proficient in MS Office applications; Fidelio 6.10, Opera System, Manus and PABX System Operations, Windows Vista; Oracle & HRB system (HR application)
Knowledgeable in operating office machines i.e. photocopier, fax machine, electric typewriter, scanner, binding/ laminating machine, internal paging system
Pro-active and good working attitude
Strong people skills, adaptive, a team player, and can work systematically even under pressure Highly organized and result-oriented
Strong interpersonal exposure and knowledge of the Arabian culture

Associate of the Month – September 2011 – The Address Dubai Mall Royal Oscar’s Awardee – Department of the Year 2006 (Le Royal Meridien, Dubai / February 2007) Customer Service Star of the Year Nominee 2006 (Le Royal Meridien, Dubai / February 2007) Employee of the Month Awardee (Le Royal Meridien, Dubai / September 2006) Five-year Service Awardee (The Richmonde Hotel, Manila / 15 March 2004) Has received a number of commendations from hotel guests (͞Moments of Truth͟). Received Certificate of Recognition for gaining 100% Rating in the Departmental Service Standards Examination (12 Nov 1999)
Graduated High School – 2nd honorable Mention 1991
Graduated Primary School – Valedictorian 1987
Trainings
Certificatied Human Resources Professional – November 2013
Introduction to Leadership + Leadership Engagement – November 2013 Leadership into Action (The Address Dubai Mall) August 2012
Foundations of Management (The Address Dubai Marina) 2011
Team Build (Le Royal Meridien Beach Resort & Spa) June 2007
Cross – Training at Reservations Department (May 2003)
Values Enhancement Seminar w/ Speaker Mr Francis Kong – April 2003 (The Richmonde Hotel) Standard Image Workshop (The Richmonde Hotel) March 20, 2002 Service Plus Workshop (The Richmonde Hotel) – August 28, September 04 & 11, 2001 Personal Information
Date of Birth: 26 August 1974
Nationality: Filipino
Status: Residence Visa
Passport No: XX5377967
References
Maila Severino – Asst. Director of Human Resources
Anantara The Palm, Dubai, UAE
M: +97150-1240074
Andre Leung – Director of HR
One & Only Royal Mirage
M: +97150-6459563
Elena Kalina – Director of HR
Atlantis The Palm, Dubai, UAE
M: +97156-6850553