JEMAIMAH C. MASANGYA Address Mobile No. E-mail OBJECTIVE : Flat No.409, Majid Lootah Bldg., Salah Al Din St., Deira, Dubai, UAE : + 971 56 7059488 : [email protected] To be able to work in a competitive environment that enables me utilize my knowledge and skills to the fullest, for the overall progress of the company as well as self development and growth in the future. WORK EXPERIENCE  SENIOR ACCOUNTS MANAGEMENT SPECIALIST Megaworld Corporation, Philippines (July 26, 2013 – July 31, 2016)  Managed the collection of receivables from clients on a monthly basis.        AFTER SALES SERVICE (BREITLING SERVICE CENTER) Al Mulla Jewellery Co., L.L.C, Dubai, U.A.E. (December 15, 2009 – May 23, 2013)  Welcomes client by greeting them, in person or on the telephone; answering or referring inquiries.  Customer service management  Receiving and handling of customer complaints, service feedbacks and queries thru e- mail, phone and etc. with hospitable approach and patience.  Retaining existing customers by building rapport and providing satisfaction. This includes timely solution of their queries, requests and problems, doing after repair or service follow-ups, sending gifts and making sure that there will be no problem after the service.  Attracting potential customers by providing them all the necessary information of the product or service they needed.  Maintaining proper records of all the transactions, queries, complaints, orders, request, gifts that have been given and cancellation that have taken place.  Preparing and sending daily and monthly reports of serviced watch to our principal.  Handles petty cash and receives payment from walk-in clients.  Assisting in the workflow, quality control and delivery.  Inventory and ordering of watch spare parts, equipment, chemicals and machineries.  Provides secretarial assistance to the service center manager.  Sending, replying and checking of daily e-mails from the principal and customers.  Maintaining proper records and filing of all important transactions and correspondence.  Ordering of new watches for showroom. Responsible for effective maintenance of the assigned accounts through regular and aggressive after sales coverage. Maintains effective relationship with accounts for the purpose of retaining and/or increasing sales opportunities. Analyzes and evaluates reports of assigned accounts. Recommends and implement schemes for assigned accounts that align with the client’s request and company policy. Provide excellent customer service. Proactively assisting client’s request and identifying and solving client problems.  Performs task which may deemed necessary to the management. ADMINISTRATIVE ASSISTANT Masonlite Sign Supplies & Equipment, Dubai, U.A.E. (October 2004 – April 2008)  Provides assistance to the sales director and the sales team.  Handles all the sales documentation such as preparing customer’s Quotation, Proforma and Sales Invoice.  Assisting the sales director and salesmen with regards to customer queries.  Preparing and sending business correspondence.  Informs the customer of the latest product by sending them newsletters thru fax (broadcasting) or email.  Coordinates and gives assistance to the accounts department (product codes and price and availability).  Provides administrative support to all departmental managers and all the staff.  Responsible for the weekly inventory of office supplies.  In-charge in purchasing of office supplies as well as for other supplies needed (preparing of Local Purchase Order (LPO).  Answer telephone calls, receives fax messages and distributes it to the concerned person.  Performs clerical task such as typing, filing of correspondence/other records and sending facsimile.  Trains and orients newly hired employees.  Responsible for the dispatching of goods (EXPORT), sample products and documents.  Prepares all documents for dispatching (Invoice, Packing List, Certificate of Origin, Shipment Declaration of Goods, (DGR & NON-DGR, Air Way Bill/Road Way Bill).  Coordinates with the forwarding agents and consignee for dispatching of goods (by courier, air, road and sea).  Following up and monitors the status of shipment from the concerned forwarder/agents and advices the consignee as well until the items received in good condition.  Provides assistance in preparing and organizing events and exhibits.  Performs other tasks which may deemed necessary to the management.  BILLING CLERK / RECEPTIONIST CLERK Medicus (Iloilo City), Incorporated, Philippines (April 2002 – August 2004)  Bills and calls all clients according to priority number  Prepares daily cash and charge reports  Endorses cash collection to the Diagnostic Center Supervisor/Manager for deposit  Ensures the availability of working papers, invoices etc  Accurately maintains client records to ensure retrieval and completion documentation of all tests and transactions made  Ensures that complete admission procedure have been carried out according to standards  Responsible for funds (Daily cash fund and cash collections) and records (cash and charge receipts)  Promptly and warmly greets the clients as welcome guests  Answers the telephone and accurately assesses and meets the need of the caller.  Coordinates patient flow (Calls all client according to priority number)  Made contacts with outside agencies and companies (Patient/Clients and Manning Agencies)  Performs other task which may deemed necessary to the management KNOWLEDGE AND SKILLS  Have more than 5 years experience working in United Arab Emirates.  Have proficiency in MS Office (Word, Excel, Powerpoint and Outlook), SAP and Portal.  Have excellent typing skills.  Can work with minimum supervision. Good implementation of established standard operating procedures and working instructions.  Highly motivated, organized and able to communicate profoundly.  Honest and interested to learn more and can work under pressure.  Knows how to set priorities like having plans & being committed.  Have confidence to function independently to achieve desired goal  Ability to adjust to new environment  Hardworking and trustworthy EDUCATION  College Degree Holder : PERSONAL DATA  Age  Date of Birth  Status  Citizenship  Language  Visa REFERENCES : : : : : : Bachelor in Business Administration St. Paul University, Philippines March 2002 35Yrs.Old February 12, 1981 Married Filipino English & Filipino VisitVisa  Mr. Mithun Kumar Administrative Officer Masonlite Sign Supplies & Equipment P.O. 86589, Dubai, UAE Mobile No.: +971 50 8800936  Ms. Pearly Joy E. Alayon After Sales Service Supervisor Breitling Service Center Oasis Mall, Dubai, UAE Mobile No. : +971 50 5244973  Ms. Annie Nicar Store Manager Triumph Dubai, UAE Mobile No. :+971 55 7203313