[email protected] restaurant Manager
DubaiA dynamic, performance – driven professional with more than 20 years Food and Beverage Hospitality, customer service, entertainment and events experience in premium establishments. Focused in Hotels and openings with an effective operation and highly committed to customers needs, care of the establishment and objectives of the organization. A strong team player able to lead by hands on role to ensure the quality service and standards are provide and focused on success.
KEY PERSONAL CHARACTERISTICS
Fluent both Spanish & English.
Active promoter of a team working environment with very strong interpersonal skills.
Presentable, articulate and reliable.
Management skills. P&L, cost control, budgeting, forecasting, team building, inventory.
Very proficient in customers relations and customers service.
High personal goals.
Thrives under pressure and new challenges.
Experience in training staff, upselling and leading team works.
Accomplished artistic and creative abilities.
Efficient computer/office skills, MS office, MS Windows, Outlook, Power Point, Micros, PhotoDraw, outlook,SAP,micros.
Valid International Driving licence.
Very good knowledge of wines, aperitifs, spirits and cocktails.
Diploma in Food Hygiene.
Diploma in Cigar Manufacturing and Storage.
Very Creative, resourceful, committed to achieve through dedication, integrity and hard work.
MAIN EDUCATION
1986-1989 Certificate of Higher Education (HNC)
Instituto Parque Lisboa. Alcorcón ,Madrid, Spain
2003-2006 Bachelor´s degree Busines and Tourism activities
University of Tourism Sol,Madrid, Spain
1999 Introduction to Air Cabin crew.
OCR (Comunicacion Certificate) QCA
2006 Airport flight operations agent.
School’s distinguished student.
Formación Universitaria – Sevilla, Spain
2015 – actual Diploma Hotel Management & Tourism Consultancy
FUNIBER – Fundación Universitaria Iberoamericana, Spain
2016 – actual Diploma in Social Media Marketing, Shaw Academy
PROFESSIONAL EXPERIENCE
2016 – 2016 Wafi Hospitality, Dubai, U.A.E
Apr-Nov Seville’Restaurant General Manager
Responsible for the smooth operation of the restaurant, including an outside area of 1300 pax approx. Planning, directing and controlling the entire operation of the restaurant including, budget, standards, SOP, Human resources, P&L, event planning, purchasing.
Implementing F&B promotions as well as new menus in collaboration with executive chef and GM. Market research. Maintaining a good relationship with different departments like Kitchen and Sales & Marketing in strategy actions to maximize productivity. A key person responsible for coaching, development, evaluations, appraisals, and training programs. Assist the GM in planning the different events and promotions as well as the needs of the restaurant and outside areas. Ensure health and safety procedures, cleanliness and sanitation of product service and quality are follow properly. Duty Manager when need it in absence of GM. Maintaining channels with marketing and social media.
2015 – 2016 Courtyard Marriott Princesa Hotel, Madrid
May-Mar Banqueting & Conference Manager
Responsible for the day to day operational side of F&B in the Hotel. Coordinate details of events such as conferences, weddings, birthdays, aniversaries, trade shows, sales meetings, business meetings, and virtual events. In charge of the set up of events as well as the F&B operational side. Resolved guest complaints. Duty schedules. Staff recruitment for different events. Conducting job interviews. Handle all the inventories directly involved with the operation of all the outlets. Ensure standards are maintained. Ensure implementation of all hotel policies and procedures. F&B cost control, staff control and inventory.
2014 – 2015 Ginos Restaurant, Grupo VIPS Spain
Nov-Apr Member of opening operations – Restaurant Manager
Organization and control of the opening of the restaurant. Duties included full managerial responsibilities over FOH and BOH. Maintaining standards, team building, recruitment, training, strategic planning, business growth, identifying and pursuing opportunities to move the business forward, market research, promotions. Maintaining channels with marketing and social media. Duty schedules, P&L, budgeting and forecasting.
2011 -2014 Antiguo Convento de Boadilla. Madrid.
Feb-Aug Banqueting & Catering Coordinator. Restaurant Manager
Supervising, controlling and coordinating all the F&B side of the events to achieve goals and objectives. Event planning, Analysis, inventory, logistics. Resolving guest complaints. A closed relationship with Operations Manager and sales team to ensure productivity, proper execution of the even as well as guest satisfaction maintaining quality of service and standards. Provide leadership and support team. Managing the daily operation of the restaurant during week days, Implementing F&B promotions and helping executive chef with ideas for implementation of new menus.
PROFESSIONAL EXPERIENCE
2009 2011 Auditorium Hotel. Madrid.
Apr-Jan Banqueting & Conference Manager.
Organizing, supervising and directing an extensive team of 90 people. In charge of 60 conference rooms, Auditorium with capacity of 2400 pax holding events from 80 to 3000 pax. In charge of a Buffet with capacity of 900 pax. Handle all the inventories. Duty schedules. Resolving guest complaints. Working closed with the sales & Marketing department. Planning & implementing company standards. Duty Manager in the absence of G.M. Ensure implementation of all hotel policies and procedures.
2007 – 2009 Txaman Lounge & Cocktail Bar, Madrid, Spain
Mar-Jan General Lounge Manager
2002 – 2007 Baztán Restaurant Madrid, Spain
Mar-Feb Restaurant Manager
2000 – 2002 London Hilton Hotel, Park Lane, London, U.K.
Apr- Jan Bar Manager. (28th floor Windows Bar).
1996-2000 Metropolis Entertainment & Event Management. Dubai.
Mar – Feb Events & Entertainment Manager.
1994-1996 Trader Vic’s. Holiday Inn Crown Plaza. Dubai. U.A.E.
Oct – Dec Opening team member – Bar Manager.
1993-1994 Trader Vic’s. London Hilton on Park Lane. London. UK.
Mar – Sept Asst. Bar Manager.
1992-1993 St. Georges Bar. London Hilton on Park Lane. London. UK.
Feb – Mar Asst. Bar Manager.
1990-1992 Room Service. London Hilton on Park Lane. London. UK.
Apr – Feb Chef the Rang.
REFERENCES
Mr. Guy Wilkinson
Chief Operating Officer at PCFC Hotels
04 3443734 – 050 450 6276
Mr. Simon Berger
Founder of IM2 Group
+44 794 414 8600
Mr. Antonio Cabello
Operations Manager Viena Capellanes Catering
0034 654254236
Maria Luisa Calvo Matamoros
Swissport Menzies Supervisor
0034 686 574121