Rebeccah Masih

Location: Dubai, UAE

Mobile: 00971562419813

Email: [email protected]

Skype: Rebeccah.Masih
Objective
Seeking a challenging and responsible assignment in a progressive organization where professional experience, special skills, devotion & dedication are hallmark.

Work Experience

Colliers International India

Customer Relation Management Executive (May2016-Dec 2016)

·         Attending calls and mailing regarding the complaints and queries as per the requirements from clients and ensuring the complaints are done.Maintaining files and documentation related to the residences.Meeting and greeting clients and visitors to the office.

·         Monitoring inventory, office stock and ordering supplies as necessary.

·         In charge of office security and cleanliness; supervising staff for Housekeeping,

·         Monitoring inventory, office stock and ordering supplies as necessary.

·         Receives customer suggestion and making necessary adjustments.

·         Meeting the clients with the seniors and making them comfortable by sough ting their queries regarding the product. Preparing daily reports and mailing them to the manager.

·         Lining the clients according to the months and following up timely.

·         Reverting clients through mails or different sources.

Al Bayan Group (Chicking) LLC…. Dubai, UAE.

Customer Care Executive (Feb2015 – March2016)

·         Attending Calls And assisting clients with their orders.

·         Prompt deliveries and confirming the customer address & other details to pass their order on time. Punching orders to outlets accordingly.

·         Taking care of customers compliances and handling complaints if required.

Applect Learning System – Merit Nation. Com …. Delhi, India. Administrative Executive (Feb 2013 – Jan 2015)

Worked as part of Admin team and supporting Senior Management. Responsible for the day-to-day administrative duties, including the front office.

·         In charge of office security and cleanliness; supervising staff for Housekeeping, Maintenance and Security. Ensuring that all staff is continuously trained on cleaning operations, grooming and other aspects required for quality performance of the job.

·         Review meeting with the support staff regarding their problems. Ensures that the quality of services is always maintained at highest levels and work on further improvements.

·         Reports unsafe conditions and unusual occurrences to the proper person.

·         Receives customer suggestion and making necessary adjustments.

·         Meeting and greeting clients and visitors to the office. Handling incoming / outgoing calls, correspondence and filing.

·         Organizing business travel, itineraries, and accommodation for managers.

·         Monitoring inventory, office stock and ordering supplies as necessary. Setting up and coordinating meetings and conferences.

·         Calling clients and mailing them for the requirements and availability.

Bank of America … Gurgaon, India.

Front Office / Administrative Executive  (Dec 2010 to  Feb 2012)

§  Attending Calls and briefing them with the opening of their accounts.Handling EPBAX system

§  Handling/Supervising the staff for Housekeeping, Maintenance and Security.

§  Meeting and interact with both professionals and laymen at various levels.

§  Attending to visitors and transferring calls to the concerned persons.

§  Mailing and Regular check on attendance of the staff.

§  Arranging meetings and Making appointments and itineraries for Senior Management Staff. Filings and keeping records for incoming and outgoing mails.

§  Handling of Transportation for employees and guests/clients.

§  Arranging accommodations for clients/guest at hotels.

§  Oversee all aspects of general office coordination.

§  Helping guests by making their travel plan and local tours along with the solution of all the queries with simple and early response.

Educational Qualifications

þ  B.A. Sociology (HONS) Delhi University.

þ  Graduate in Bachelors in Business Law  from  Annamalai University, India

þ  Diploma in Mass Communication from Delhi University

þ  Diploma in Computer Application

þ  Certificate in Computerized & Manual accountancy  Tally and basic computers from Promo tech institute, Delhi, India

þ  Senior Secondary from CBSE Delhi Board Butler Girls School, New Delhi

þ  Working knowledge of MS Office, Excel, Power Point ,Tally 4.5 & 5.4, Client OS Window’s 2000/XP/7 and Server OS Windows 2003

þ  NTT Certificate course from Institute of Lal Bahadur Shastri , Delhi, India

þ  Pursuing M.A. in INTERNATIONAL RELATIONS.

Personal Details

þ  Single Indian, Female, 25 yrs.

þ  Fluent in written and spoken English and Hindi

þ  Holding driving license in India.