MARILYN ABASOLO MANALO
F14 RSG Subdivision, Panapaan I
Bacoor Cavite 4102
[email protected]

PERSONAL PROFILE:
A highly motivated individual looking to get a job internationally as a CUSTOMER SERVICE REPRESENTATIVE in one of a reputable company in the world.

Possessing enthusiasm, dedication and positive attitude required to attend and do my job to be able to assist the customer’s needs.

ACADEMIC PROFILE:
A.B. Mass Communications (Journalism Major)
WORK EXPERIENCES:

Customer Service Representative (Level II)
Teletech Customer Care Management – March 2013 – September 2015

> Responsible in answering the call of store dealers and partners all over Australia regarding Business Customers Account for an Australian Telco.

> Activating new lines, run credit check and educating store partners regarding new services and policies.

> Make sure that customers account are up to date with the new SOC codes so that their phones and services will work properly.

Customer Service Representative (Level III)
Startek Philippines – May 2010 – September 2012

> Responsible for taking escalated issue regarding Port ins (number transfers).
> Monitoring of number transfer progress.
> Responsible in processing offline activations regarding new accounts with port in process included.

Customer Service Representative (Level I)
Telus International Philippines – October 2008-February 2010

> Responsible in activating new line for the customer with their CDMA phones
> Adding value added features and services to the customer account
> Doing Basic troubleshooting for the customer.

Senior Real Estate Agent
Century Community Properties – May 2004 – October 2008

> Responsible in checking daily sales and property’s availability
> Calling potential buyers for the day.
> Updating previous prospective buyers if there is any changes made on the price of the property
> Invite customers to an Open House Orientation.
> Responsible in updating the customer’s requirements and documents.
Personal Skills

* Success and result driven
* Excellent numeracy skills
* Proven sales and negotiation skills
* Punctual and well presented
* Confident outlook
* Good listener
* Able to work individually or in a team
* Open minded and non-judgemental
* Gives full attention to details
* Adaptable to changes
* Able to work under pressure

Reference
Available upon request

Personal
Citizenship: Filipino
Language: English and Filipino