rosebella nana Hotel Staff
Canada
ROSEBELLA ABELITA NANA
M3 RSG Townhomes, Brgy. Multinational,
Paranaque City
Provincial Address: San Juan, La Union
+63 939 9358810/ +63 936 631 0511
Passport no. EB4426042
OBJECTIVES
Developing my personal skills, by continuously learning and engaging activities that would bring out the good in me through the company’s vision. Being able to render fast and efficient service, be able to accomplish assigned task in a timely manner without compromising quality. Be able to extend Asian hospitality and the concept of Service from the heart.
PERSONAL QUALITIES
Skilled, experienced hotel staff for more than 22 years, multi-tasking, well versed in customer service and relations. Personable, can work harmoniously with colleagues of different culture, belief. Dynamic, hardworking and can stand with work under pressure, can work efficiently with minimal supervision. Well verse with F&B Department and International service
WORK HISTORY
Administrative Assist. To the General Manager – Crown Towers at City of Dreams Manila Feb 2014 – Feb 2016
– Responsibilities is to organise and maintain administrative solely with the top executives, include screening calls; managing calendars; making travel and business trip arrangement, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.
– Alter-ego of the General Manager in coordinating Hotel Department, Executive and Department heads.
– In-charge of Culinary, Housekeeping & F&B operational supplies and items and cost control
– Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required. Performs administrative and office support activities for multiple supervisors.
– Organise manning, recruitment and scheduling
Licensed Financial Advisor Sunlife of Canada Philippines Inc. 2013 – 2015
– Sales and marketing on Life Insurance products of the company, assist financial management of clients. Attends regular sales presentation and training, assist clients in payment and financial management over stock shares.
Municipal Chief Executive LGU – San Isidro, Davao Province 2010 – 2013
– Works as the Local Chief Executive of 26,000 populace. Takes responsibility on the towns, Social, Economic, Spiritual and Health service. Plans, budgets and programs bounded by the Local Government Code prioritizing the welfare and safety of the families in a community.
Senior Executive Assistant LGU – San Isidro, Davao Province 2008 – 2010
– Handles client, oversees services of the Mayor’s office promptly rendered to constituents. In-charge on the promotions and activities of the local government unit. Reviews all documents, proposal, activity plans and designs prior to the approval of the Local Chief Executive.
HR – Manning & Salary Officer Oceania Cruises, Miami, FL, USA 2006 – 2007
– Handles operation, crew matter and documentations of F&B department in the ship. Basically prepares the computation of salaries, wages and commissions of the whole department. Keeps and maintain files of passport and other pertinent certificates needed for immigration. Oversees the vacation rotation, booking and air tickets of signing-on/off of the crew. Assist and keeps inventory reports of the Provision department and shipment schedule.
Hotel Manager’s Exec. Secretary Star Cruises Ltd., Asian Cruise 2004 – 2006
– Takes charge on all reports (daily, weekly, monthly) of the Ship’s Hotel Managers, Keeps confidential matters and issues. Attends and takes meeting minutes of the Hotel departmental meetings. Closely coordinates with the ship Provision and main office for shipment schedules, bonded items. Closely coordinates with department heads.
Service Captain – F&B Services Star Cruises Ltd., Asian Cruise 1999 – 2004
– Works as a supervisor of both fine dining and bars on the ship. Prepares the crew rotational schedule basing on operation hours. In-charge with the supervision of outlet and pantry cleaning according to USPH standards. Prepares daily sales and financial reports of the outlets. Suggestive selling, menu presentation and hostess.
Lounge Waitress/Bar Service Marco Polo Hotel, Davao City 1998 – 1999
– Hired as a general service staff. Assigned to where service is needed most. If restaurants and outlets were busy and under-manned service staff will be provided. Serves a rotation reliever if regular staff is absent, late or busy.
Front Office Associate /Clerk Grand Men Seng Hotel, Philippines 1997 – 1998
– As a Front office staff, I am in-charge in coordination with our Front Office Supervisor all the room assignments, reservation and bookings. Should know all the events & functions of the day, organizers, special arrangement. Takes incoming calls through the PABX system, update Micros Fidelio system of the guests. Does final billings and payments of clients. Coordinates with the entire department on certain matters.
Sales Account Executive Grand Men Seng Hotel, Philippines 1995 – 1997
– Handles sales and marketing of the hotel and its product and services offered. Deals with a specific account and takes charge on the actual set-up on the event / function day, specifications, contract signing and the hall and banquets set up.
FastFood Counter Crew Jollibee Foods Corporation, Davao City 1994 – 1995
– Hired as a general service staff. Assigned to where service is needed most. If restaurants and outlets were busy and under-manned service staff will be provided. Serves a rotation reliever if regular staff is absent, late or busy.
SPECIAL SKILLS
– Knowledgeable on Opera
– iTrak reports
– Knowledgeable on Micros System, Fidelio Operations
– HotSOS
– Redrock requisition and inventory system
– MS Word, Excel, PowerPoint
– PABX and telephone operations
TRAINING AND SEMINARS
Tourism Relevance and its Contributing Factors to the Society (Tourism Study Tour)
Baguio, Sagada, Banaue& Central Luzon Region
Feb 27 – Mar 04, 2009
Exposure on Tourism Investment Co-relating to Progress &Development
Davao Trade & Convention, Davao City
Oct 23-27 2008
Participation on Tourism & Investment Trade Fair
Showcases the municipality’s tourist destination and investment products
Central Bank, Davao City
Aug 13, 2008
Discussion on RA9072 or Act on Cave Management & it’s Resources
Cave Management & Eco-Tourism Act,
Bulwagan, Capitol Grnds., Tagum City
July 12-13, 2008
Ship Base Training
Safety Of Life At Sea(SOLAS)
Crisis Management – Shipbase Training
Crowd Management – Shipbase Training
Fire Fighting – Shipbase Training
Star Cruises Ltd, Port Klang, Malaysia
July 1999
PERSONAL INFORMATION
Birthdate: October 05, 1975
Educational Attainment: Graduate, Bachelor of Science in Hotel & Restaurant Mgt.
Marital Status: Married
Spouse Name: Arnel Apilado Nana, 46 years old
Contact No: +63 998 518 0079
Children: Neil Bryan Emmanuel A. Nana
PERSONAL& WORK REFERENCES
Mr. Brett Patrick Hickey
AVP / General Manager
Vinpearl Resort Vietnam
+84 1900 1109
Ms. Michelle Uy
Front Office Manager
Crown Towers – City of Dreams
+63 917 810 8760
Mr. Jun Sajonas
Trai
ROSEBELLA ABELITA NANA
M3 RSG Townhomes, Brgy. Multinational,
Paranaque City
Provincial Address: San Juan, La Union
+63 939 9358810/ +63 936 631 0511
Passport no. EB4426042
OBJECTIVES
Developing my personal skills, by continuously learning and engaging activities that would bring out the good in me through the company’s vision. Being able to render fast and efficient service, be able to accomplish assigned task in a timely manner without compromising quality. Be able to extend Asian hospitality and the concept of Service from the heart.
PERSONAL QUALITIES
Skilled, experienced hotel staff for more than 22 years, multi-tasking, well versed in customer service and relations. Personable, can work harmoniously with colleagues of different culture, belief. Dynamic, hardworking and can stand with work under pressure, can work efficiently with minimal supervision. Well verse with F&B Department and International service
WORK HISTORY
Administrative Assist. To the General Manager – Crown Towers at City of Dreams Manila Feb 2014 – Feb 2016
– Responsibilities is to organise and maintain administrative solely with the top executives, include screening calls; managing calendars; making travel and business trip arrangement, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.
– Alter-ego of the General Manager in coordinating Hotel Department, Executive and Department heads.
– In-charge of Culinary, Housekeeping & F&B operational supplies and items and cost control
– Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters is required. Performs administrative and office support activities for multiple supervisors.
– Organise manning, recruitment and scheduling
Licensed Financial Advisor Sunlife of Canada Philippines Inc. 2013 – 2015
– Sales and marketing on Life Insurance products of the company, assist financial management of clients. Attends regular sales presentation and training, assist clients in payment and financial management over stock shares.
Municipal Chief Executive LGU – San Isidro, Davao Province 2010 – 2013
– Works as the Local Chief Executive of 26,000 populace. Takes responsibility on the towns, Social, Economic, Spiritual and Health service. Plans, budgets and programs bounded by the Local Government Code prioritizing the welfare and safety of the families in a community.
Senior Executive Assistant LGU – San Isidro, Davao Province 2008 – 2010
– Handles client, oversees services of the Mayor’s office promptly rendered to constituents. In-charge on the promotions and activities of the local government unit. Reviews all documents, proposal, activity plans and designs prior to the approval of the Local Chief Executive.
HR – Manning & Salary Officer Oceania Cruises, Miami, FL, USA 2006 – 2007
– Handles operation, crew matter and documentations of F&B department in the ship. Basically prepares the computation of salaries, wages and commissions of the whole department. Keeps and maintain files of passport and other pertinent certificates needed for immigration. Oversees the vacation rotation, booking and air tickets of signing-on/off of the crew. Assist and keeps inventory reports of the Provision department and shipment schedule.
Hotel Manager’s Exec. Secretary Star Cruises Ltd., Asian Cruise 2004 – 2006
– Takes charge on all reports (daily, weekly, monthly) of the Ship’s Hotel Managers, Keeps confidential matters and issues. Attends and takes meeting minutes of the Hotel departmental meetings. Closely coordinates with the ship Provision and main office for shipment schedules, bonded items. Closely coordinates with department heads.
Service Captain – F&B Services Star Cruises Ltd., Asian Cruise 1999 – 2004
– Works as a supervisor of both fine dining and bars on the ship. Prepares the crew rotational schedule basing on operation hours. In-charge with the supervision of outlet and pantry cleaning according to USPH standards. Prepares daily sales and financial reports of the outlets. Suggestive selling, menu presentation and hostess.
Lounge Waitress/Bar Service Marco Polo Hotel, Davao City 1998 – 1999
– Hired as a general service staff. Assigned to where service is needed most. If restaurants and outlets were busy and under-manned service staff will be provided. Serves a rotation reliever if regular staff is absent, late or busy.
Front Office Associate /Clerk Grand Men Seng Hotel, Philippines 1997 – 1998
– As a Front office staff, I am in-charge in coordination with our Front Office Supervisor all the room assignments, reservation and bookings. Should know all the events & functions of the day, organizers, special arrangement. Takes incoming calls through the PABX system, update Micros Fidelio system of the guests. Does final billings and payments of clients. Coordinates with the entire department on certain matters.
Sales Account Executive Grand Men Seng Hotel, Philippines 1995 – 1997
– Handles sales and marketing of the hotel and its product and services offered. Deals with a specific account and takes charge on the actual set-up on the event / function day, specifications, contract signing and the hall and banquets set up.
FastFood Counter Crew Jollibee Foods Corporation, Davao City 1994 – 1995
– Hired as a general service staff. Assigned to where service is needed most. If restaurants and outlets were busy and under-manned service staff will be provided. Serves a rotation reliever if regular staff is absent, late or busy.
SPECIAL SKILLS
– Knowledgeable on Opera
– iTrak reports
– Knowledgeable on Micros System, Fidelio Operations
– HotSOS
– Redrock requisition and inventory system
– MS Word, Excel, PowerPoint
– PABX and telephone operations
TRAINING AND SEMINARS
Tourism Relevance and its Contributing Factors to the Society (Tourism Study Tour)
Baguio, Sagada, Banaue& Central Luzon Region
Feb 27 – Mar 04, 2009
Exposure on Tourism Investment Co-relating to Progress &Development
Davao Trade & Convention, Davao City
Oct 23-27 2008
Participation on Tourism & Investment Trade Fair
Showcases the municipality’s tourist destination and investment products
Central Bank, Davao City
Aug 13, 2008
Discussion on RA9072 or Act on Cave Management & it’s Resources
Cave Management & Eco-Tourism Act,
Bulwagan, Capitol Grnds., Tagum City
July 12-13, 2008
Ship Base Training
Safety Of Life At Sea(SOLAS)
Crisis Management – Shipbase Training
Crowd Management – Shipbase Training
Fire Fighting – Shipbase Training
Star Cruises Ltd, Port Klang, Malaysia
July 1999
PERSONAL INFORMATION
Birthdate: October 05, 1975
Educational Attainment: Graduate, Bachelor of Science in Hotel & Restaurant Mgt.
Marital Status: Married
Spouse Name: Arnel Apilado Nana, 46 years old
Contact No: +63 998 518 0079
Children: Neil Bryan Emmanuel A. Nana
PERSONAL& WORK REFERENCES
Mr. Brett Patrick Hickey
AVP / General Manager
Vinpearl Resort Vietnam
+84 1900 1109
Ms. Michelle Uy
Front Office Manager
Crown Towers – City of Dreams
+63 917 810 8760
Mr. Jun Sajonas
Training Manager
Star Cruises – Genting Hotel, Philippines
(Filipino)
ning Manager
Star Cruises – Genting Hotel, Philippines
(Filipino)
Education
- 1993-1997 bachelors degree in Hotel and Restaurant management at Philippine Women's College
Experience
- 2014-2016 Executive Assistant to the General Manager at City Of Dreams Manila