Almon Sarei A. Arriola B 32 L 20 Queen’s Row East, Bacoor, Cavite, 4102 |  +63 918 687 6943 | [email protected]

SUMMARY
Wine Associate offering over 2 years of professional wine experience in fine/ casual dining establishment.
Versed in wine and customer service, recently certified in WSET level 2 with clear understanding of wines all over the world especially New World countries.

HIGHLIGHTS
WSET Level 2 Certified
Knowledge on fine wines (New and Old world wines)
Up-selling
Inventory management familiarity
Extensive Enomatic Machine knowledge
Focused and disciplined
Bilingual (Filipino/ English)
Team leadership
Employee training
Motivational leadership style
Speedy and efficient
Active listener
Team player
Detail oriented
Strong leadership capability
Engaging personality
Handling credit transactions

ACCOMPLISHMENTS
Attains perfect, if not, highest score among all Wine Associates during monthly examinations on Wine Knowledge and service conducted by the Operations manager or the General manager.
Became a store supervisor from wine associate in a year.
Trained/ mentored 5 employees in 10 months.

EXPERIENCE
June 2015 – Current      Store Supervisor         Planet Grapes – Alabang, Muntinlupa/ McKinley Hill, Taguig
Effectively handled customer complaints and special requests.
Suggested different store event to promote store branch.
Maintained stock levels to prevent shortages of critical items.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Assessed guest demeanor and identified when to call the attention of the store security guard.
Set up special events and private parties.

July 2014 – June 2015    Wine Associate          Planet Grapes – McKinley Hill, Taguig/ Alabang, Muntinlupa
Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
Provided prompt, efficient, friendly, and quality service at all times.
Accurately balanced cash register at all times.
Set up special events and private parties.
EDUCATION
2014   Graduate: BS Hotel and Restaurant Management    De La Salle University – Dasmariñas, Cavite, Philippines
Member of HRM Society Club (De La Salle University-Dasmariñas) & Circle of Student Assistants (De La Salle University-Dasmariñas)
Recipient of Student Assistance Scholarship (De La Salle University-Dasmariñas)
2009

High School Diploma    Queen’s Row Integrated Science School – Bacoor, Cavite, Philippines
Member of Arts Club (2010-2012)
Vice-President of Arts Club (2013)
Joined various art contest in universities like University of the Philippines
President of Arts Club (2014)
Art Director and contributor of Gazette Publishing team (School Paper)