Name: Mustafa Shinnar
Mobile: +971 55 6440170
Second Mobile: +971 55 5344345
Personal Email: [email protected]
Address: Dubai-UAE

Personal Info:
Year of Birth: 1985 Marital Status: Married
Nationality: Syrian Mother Tongue: Arabic
Place of Birth: Syria Place Of Residence: United Arab Emirates
Driving License: Yes Smoking: No
Height: 176 cm Weight: 82 kg

Education:
 Master Student in “Business Strategy Leadership and Change” program
Heriot-Watt University (Dubai Campus) – Current Student

 Bachelor Degree in “Banking and insurance Specialization”
Damascus University (Class of 2008)

 CIA (certified Internal Auditor) professional course
PDI Institute (Class of 2007)

Professional Experience:
 Senior Retail Banking Executive at Emirates Islamic Bank
Duration: 2008-Now

Main Responsibilities
 Achieving the bank pre-set target of Retail banking products.
 Assure customer awareness about banks’ products and services.
 Processing customers’ after sale transactions.
 Serving banks’ customers in a good and professional way
 Attending Customers inquiries and capture complaints and service requests.
 Cementing healthy relationship with the clients
 Capturing Customers feedbacks escalate it to higher authority in a short time.

Achievements
1- Top RBE performer award for –2015
2- Winner of Takaful Campaign Competition- July-2015
3- Winner of Pre-paid cards Competition- April/2015
4- “Innovation Team” Award, Aug-Nov 2013
5- Winner team of the Bank Innovation reward- Dec/2013
6-Winner of Top performer GM reward of – Dec/2012
7-Winner of Top Customer Service provider CEO reward of – Dec/2012
8- Holding Outstanding & Exceptional performance rating for 5 times in last 6 years
 Sales supervisor in AL SHAM Company for IT
Duration: 2006-2008

Main responsibilities:
 Supervising the sales team to reach to the company’s Targets.
 Supervising the “KEEP CUSTOMER UPDATED” process.
 Solving customers’ issues with company’s software and updates.
 Setting and following up for “CUSTOMER AWARENESS” process.
 Cost Control Accountant in VERSAY restaurant
Duration: 2004-2006

Main responsibilities:
 Assure the compliance with COST levels set by higher management
 Prepare Plans and solutions to keep COST at agreed levels
 Auditing the monthly reports and find discrepancies.

Courses & Trainings:

Banking and Financial Courses
1- Marketing of Financial Products -EIBF Institute -June/2015
2- Customer Service Breaking Through- EIBF Institute- June/2015
3- Leadership Boot Camp – LSE (Life Successful Empire) – June/2015
4- CAP certificate (Certified Associate Program) – EI bank – Dec/2013
5- Business Innovation (Design Thinking) Course –Biz Ability – Aug/2013
6- Sharia’a Principals and Contracts Course – EI bank.
7- Project Finance Course – EIBF Institute – Dec/2011
8- IFRS course – EIBF Institute – Dec/2011
9-Liquidity risk management in Islamic Banks – EIBF Institute – June/2011
10- Retail banking products – EI bank.
11-slamic Banking operations course – EI bank
12-Business development and financial consultant Course
13- AML & FATCA declaration course- ENBD
14- FOREX and financial markets trading course.
15-Feasibility studies course

Other Courses & Seminars
1-Inaugural Islamic Business Management Discussion – Oct/2016
2-Leadership Boot Camp – LSE – June/2015
3-CFE (certified Fraud Examiner) orientation seminar – Open Thinking Academy- Nov/2014
4-Training in Marketing & network marketing – 2014
5-Team Management Course – 2014
6-Commercial correspondence course – ALREDA computer center – 2007
7-English for banking course – AL MAMOUN center – 2006

Languages Skills:

Arabic: Mother Tongue
English: IELTS score band 7.0 (overall score)

Computer & IT skills:

o Wide use of banking applications
o Experience in many Accounting Soft-wares
o Very good Internet browsing skills
o Effective use of Office Application
Future Goals:

 Get higher educational degree
 Have high position in multinational reputed company
 Travel around the world
 Have social responsibility role

Slogans and Thoughts:

 Innovation is a culture of success
 Free mind employee achieves better
 Teaming creates spirit performance
 I can, the key of success
 Learning is continuous, endless process

Hobbies:

Innovation, Swimming, Equestrian, Reading, Traveling.
References are available upon request