Ayshan Hajiyeva

119/20 Y/Guneshli district, Baku

Mobile: 0099455 428 22 02

Skype ID – h.ayshen

I am a motivated, honest and hardworking individual with excellent language skills. I consider myself to be a very proactive team player who is capable of working on her own in a time pressured environment.

Professional Experience
Jumeirah Bilagh Beach Hotel – 01.04.16/Current Job

Guest Service Manager

Overseas Lobby Operations & Night Audit

Manages Employees

Trains new Guest services department personnel.

Ensure all hotel amenities are available and in ready for guests and etc.

Jumeirah Bilagh Beach Hotel (01.01.2014 –31.03. 2016)

Guest Service Executive Team leader – Front Office Department

· Approving and monitoring guest discounts

· Preparing administration support for the Front Office Manager

· Assisting with visa documentation

· Overseeing the reception staff and ensuring the front office was uninterrupted and etc.

BEGOC – Baku European Games Operation Committee

Athlete Village Operations Specialist

May – 1st July 2015

· Provide administration support to the Operations Manager

· Planning meetings, taking notes

· Organise conference rooms

· Monitor and coordinate the shifts for the teams

· Oversee all the volunteers and radio monitoring room

· Prepare all the documentation required for Operational Manager’s meetings.

· Responsible for reporting all problems and ensuring they are resolved in a timely manner

· Inventory planning for the Athlete Village

Guest Service Executive

Jumeirah Bilagh Beach Hotel

September 2012 – December 2013

· Answering all Front office calls

· Booking the reservations and arranging any special requests

· Ensuring corporate discounts were adhered to

· Administration support – mail, guest bills and assisting with guest administration requests

Front office – Guest Relations Executive

Jumeirah Bilagh Beach Hotel

March 2012 – September 2012

· Meet and greet guests on arrival

· Handle guest complaints

· Assist VIP clients with their check in

Ministry of Culture and Tourism of the Republic of Azerbaijan

April 2010 – September 2010

Graduate training

· Meeting and greeting guests attending conferences

· Answering all phones and dealing with any enquiries

· Assisting with documentation in English

· Translator

July 2009 – September 2009

Graduate training

· Assisting the International Relations Manager

· Translations

· Administration support

Education / Qualifications
2007 – 2011: Faculty of Organization & Management of Tourism

2005: Microsoft course

2006: Azerbaijan Language Academy – Intermediate English Course qualification

2005: Azerbaijan Language Academy – Microsoft qualification

Languages
Azeri/English/Russian/Turkish: Advanced

French: Beginnerv

Ayshan Hajiyeva Guest Service Manager

Education