Chelsea Belleus

2203 Clendenan Crescent |  [email protected]    |  819.744.6644
Objective
Utilizing my client services and communication skills to add value to an organization and grow my career.
Skills & Awards
•           Fluent in both French and English (verbal/written)

•           Proficient using Word, Excel, PowerPoint, and Outlook, Opera and Fosse

•           Mac/PC proficient

•           Smart Serve certificate acquired
Experience
ROYAL SERVICE AGENT FAIRMONT CHATEAU LAURIER   OTTAWA
MARCH 2018- PRESENT
·       Resolve guest issues

·       Making restaurant and room reservations

·       Answer all incoming external/internal phone calls

·       Bookkeeping duties

·       Have full knowledge of hotel and services

·       Checking guest out and emailing receipts

·       Simple accounting/billing services

·       Keep office area tidy

·       Working with minimal to no supervision

·       Ordering office supplies

GUEST SERVICE/FRONT DESK AGENT  COURTYARD MARRIOTT BYWARD MARKET
SEPTEMBER 2016 – April 2018
·       Greet guest checking in

·       Making reservations

·       Issue keys, collect guest payment and billing information

·       Resolve issues to guest satisfaction

·       Serve as concierge, assisting guest with transportation and local information

·       Bookkeeping duties, prepare deposits etc.

·       Answers incoming calls received through switch board, directs callers to appropriate resources and monitor pages and callers on hold

·       Manage Facebook content/posts

SERVER/HOSTESS MAISON SAMORN RESTAURANT                  GATINEAU
JUNE 2017 – OCTOBER 2017 (ON CALL/SEASONAL)

·       Managed opening and closing duties, including restocking items and reconciliation of cash drawer

·       Accurately recorded orders and partnered with team members to serve food and beverages

·       Answer guest inquiries, menu selections etc.

·       Routinely clean tables, table setting/linens, storage areas, washrooms and more

RECEPTIONIST LAZBOY FURNITURE GALLERIES                               OTTAWA
MARCH 2016 – JANUARY 2017
·       Greeting customers at the client services desk and answering main phone line.

·       Help with customer inquires or transferring to the correct department

·       Completing customer financing with major banks

·       Help with sorting delivery schedules for drivers

·       Find solutions for customer complaints

·       Coordinate different aspect of social media content

·       Schedule customer delivery or pickups

·       Provide Support to store manager when required

KEY HOLDER aSSOCIATE MAGPIE JEWELLeRY                               OTTaWA
aUGUST 2014 – August 2016
·       Receive and process customer orders and repairs

·       Respond to customer’s requests

·       Review sales reporting sent to main office

·       Updating customer profiles in the client management system

·       Following up telephonically with orders, repairs, and appointments.

·       Helping fellow employees reach their sales goals

·       Managing cash, opening and closing store

Cashier / Hostess Swiss Chalet rotisserie & Grill        Ottawa
March 2012 – SEPTEMBER 2014
·       Started as a cashier and then promoted to a hostess

·       Greet and seat customers to ensure a pleasurable dining experience

·       Establish a healthy environment by following strict policies and protocols to satisfy and conform government health and safety regulations
Education
carleton University, ottawa
2016 – pRESENT
bachelor of Health sciences concentration in global health
MEMBER OF THE CARIBBEAN STUDENT ASSOCIATIOn

Volunteer Experience
·       CIBC RUN FOR THE CURE – Registration Kiosk
·       QUEENSWAY – CARLETON HOSPITAL – Patient Support

References
aVAILABLE UPON REQUEST