MARILOU GUTIERREZ

45 Snowball Crescent, Scarborough Ontario M1B 1S5

Direct: 647-609-7255

Email: [email protected]

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Career Objective

A courteous, pleasant and effective individual seeking a rewarding position in Medical Office Administration. Offering relevant education and strong knowledge of Customer care, clerical ,environmental and organizational tasks to maximize the efficiency of facility.

Skill Highlights

Over 4 years of practical experience working as a Medical Assistant/Caregiver
Highly skilled in providing care services to patients and maintaining the cleanliness as
well as responsible for medical instruments and sterilization
Well versed in performing in clinic and hospital atmosphere
Computer: MS Word, Excel, Outlook

Now  Pack Inc.

Packaging /Machine operator 2015- Present

Hands on experience in all aspects of the packing processes
Highly skilled in loading components into cartoons and shipper
Proven record of the following company’s policies and procedure for safety and quality
Loading and unloading materials into packaging
Examining goods for defects
Clean containers, materials and maintaining work areas clean
Operating palm truck and moving pallets when needed

Paramilingam Family

Caregiver 2015-2016

Bathed, dressed, and groomed clients
Drove clients to medical appointments,Bank and shopping Malls
Did light house keeping including laundry
Cooked meals, grocery shopped and provided companionship.
Prepared and administered medication

Markham Orthopedic Center – Woodbine , Markham

Customer Service Relation 2015

Answered phone for patient inquiries ,booking appointments ,experienced with data base
for retrieving patient history.
Responsible for paper work, patient assessment and billing
Responsible for sending reminders letters, follow up and mailing
Experienced with sales and product inventory and maintaining cleanliness

Balmoral Medical Clinic – Toronto, Ontario

Medical Clerk – 2009 – 2013

Answered multiline phone, for booking patients and responsible for Specialist
appointments, operated fax and copy machine

Experienced with Oscars to enter and retrieve patient data
Ordered lab work and x-rays
Prioritized patient daily care according to acuity and scheduled patient procedures

Assisted patients with A.M. care, took vital signs, prepared patients for
procedures, and obtained specimens

Maintained cleanliness and set up patient rooms
Filed charts and reports, cleaned and sterilized instruments

•    Collected all dirty gowns and put away all garbage and replaced with new

garbage bags.

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Pilot Insurance Company – Toronto,Ontario

Office Clerk – 1999 – 2009

Received calls and forwarded to the appropriate recipients
Processed all policy inquiries such as renewal, endorsements and cancellations
Uploaded/processed date – researched missing data ad entered missing
information into the system
Made telephone inquiries when necessary to clarify issues, regarding broker’s
requests
Ensured that all transactions were documented and correctly processed before
closing the policy
Processed applications for insurance sales leads

The Fitness institute, Toronto, Ontario

Receptionist/Restaurant Help – 1997-1999

Answered and directed all incoming calls and took messages
Responded efficiently to customer calls and requests
Assisted with facility management and maintenance by dealing with vendors/
suppliers to ensure office services were implemented (i.e. carpet cleaning, a/c

maintenance) and that good housekeeping standards were maintained

Assisted with restaurant function room, responsible for catering service

Volunteer Experience

Toronto General Hospital (UHN),At Endocrinology and Thalasemia clinic and
Corporate Nursing also participated in waste management audits.
Breast Cancer Campaign (Princess Margaret Hospital)
Participated in United Way Fundraising event (by Organizing group bake sale)

Education and Training

North American College (Toronto)

Medical Administration Diploma – April 2009 – November 2009

Lipa City College

Bachelor of Science in Nursing Diploma – June 1989-April 1994

References available upon request.