William Ly

| | 29 Sierra Drive, Toronto, ON           (647) 203-7082             [email protected] | |

PROFILE

A third-year student at Centennial College with 5+ years of experience in being an excellent team leader. Very easy going with an energetic personality with a strong desire to develop good relationships with clients and colleagues.

SUMMARY OF QUALIFICATIONS

·         Over 3 years of experience in providing excellent customer service

·         Currently enrolled in the Computer Systems Technology-Networking Co-op program at Centennial College

·         Excellent written and oral communication skills in English with the ability to communicate in Cantonese and partially Vietnamese

·         Thrives during team projects and works sensationally well with others

·         Adapts extremely well in new environments with high-positive energy

·         Extremely quick learner with the ability to work in high stress environments

TECHNICAL SKILLS

·         Skilled in networking tasks such as configuring switches and routers, cabling, LANs & WANs and command line interfaces.

·         Installing, Configuring and Troubleshooting of networking equipment’s: Routers and Switches

·         Experienced in using instruments such as digital multi-meters, function generators, oscilloscopes and spectrum analyzers

·         Knowledge in Microsoft Office, Windows 2000, Linux, C++ programming, TCP/IP

·         Great understanding of OSI Model, TCP/IP protocol suite

·         Knowledge in IPV4 addressing and subnetting

EDUCATION

Computer Systems Technology – Networking Co-op                                                                       2016- Present

Centennial College, Scarborough, ON

Relevant Courses:

•     PC Hardware                                                   •      Data Communications

•     Routing and Switching                                   •      Introduction to Programming

•     Customer Skills                                               •      Unix/Linux

Academic Projects

·         Configured local network connections using routers and switches

·         Research paper on shielded and unshielded cables

·         Used oscilloscopes and analyzers to complete labs involving different signal waveforms and frequencies

·         Followed lab instructions to physically dismantle and test voltage of computer

OTHER JOB EXPERIENCE

Swim Instructor, Ocean Alliance Swim Club  (part time)                                                                  2016- Present

North Toronto Christian School, North York, ON

·        200+ hours teaching kids how to swim and stroke improvement

·        Responsible with the task of managing and teaching up to five kids alone

·        Communicated extremely well with coworkers and students

·         Showed leadership and responsibility being able to coach adolescent kids with professionalism

Call Center Representative, Validity Research  (part time)                                                                             Summer 2017

Scarborough, ON

·         Took calls and conducted surveys

·         Met quota (2 completed surveys/ hr) and went beyond that to have an average of 3.5 completed surveys/ hr

·         Worked effectively and efficiently in the fast-paced environment

·         Provided customers with excellent service by being polite and courteous

·         Demonstrated and trained new employees on how the company system works

Assistant Mechanic, Rapid Equipment (full time)                                                                                             Summer 2017            North York, ON and Ajax, ON

·         Worked well in high stress and fast-paced environment

·         Communicated well with managers and mechanics to provide help whenever they requested

·         Organized the equipment in parts room by their serial number.

·         Quickly learned part of the companies programming and kept stock of mechanical parts

·         Cleaned construction machines like excavators, forklifts, skid steers and skyjacks

·         Maintenance work on small parts like gas hoses and heaters

EXTRA CURRICULAR

Football Team, Winston Churchill Collegiate Institute

·         Played linebacker, running back and special teams for 5 years in high school

·         Captain of the defense for 4 years

·         Committed to 3-hour practices 5 days a week

·         Extremely passionate and vocal leader

·         Never gave up and gives 100% when on the field

Rugby Team, Winston Churchill Collegiate Institute

·         Played rugby and was captain of forwards for 4 years

·         Recruited into a Scottish Rugby Club

·         Always passionate and committed