Andrew Kim IT Support Specalist
Columbus, OH Instagram Portfolio Website Portfolio
Content CreationPhotographysocial mediaVideography
- IT Support
Company NameKeno Kozie Associates
Dates EmployedApr 2018 – Present
Employment Duration2 mos
– Provided technical assistance and support for incoming queries and issues related to computer systems, software, and networking (including VPN)
– Documented all issues and generate reports detailing common problems and error trends
– Investigated reported issues and walked customers through scripted service protocols to rule out numerous problems
– Supported multiple law firms via inbound technical support calls
– Experience working with VDI’s, Citrix Receiver and other IT applications
- Content Creator
Company NameFreelance Content Marketer | Digital Strategist
Dates EmployedMay 2016 – Present
Employment Duration2 yrs 1 mo
LocationColumbus, Ohio
– Collaborated with a diverse client base during initial and final consultations, filming, editing and production of final products to exceed established timeframes and expectations
– Met and discussed with clients to estimate costs, while developing a proper budget
– Created and managed videos and photos for different company’s social media pages
- Bank Teller
Company NameTelhio Credit Union
Dates EmployedJan 2015 – Jun 2015
Employment Duration6 mos
LocationColumbus, Ohio Area
– Cross-sold bank services and products in order to meet teller referral targets
– Maintained proper cash limits, cashed checks, check/cash deposits, issued cashier checks, and funded transfers while staying balanced
– Supported customers and clients in all banking transactions or inquiries
– Assisted in all clerical responsibilities within the bank and other branch locations
- IT Administrative Assistant
Company NameThe Ohio State University
Dates EmployedNov 2013 – Jun 2014
Employment Duration8 mos
LocationNewark, Ohio
– Assisted in networking, printing and other service delivery, including network troubleshooting to segregate and identify complications
– Created and maintained financial records, filing systems and budgetary and personnel requirements
– Supported in workflow evaluation and improvements with daily operations that involved in mandatory auditing every quarter
– Manage entire purchase of inventory related to hardware, software, and other IT equipment