Janet Fraser

131 Randolph Road  Toronto, Ontario  M4G 3S3

(647) 973 4144  [email protected]

Objective

To become an Intake Specialist with Toronto Community Housing.

Highlight of Skills

·         B.S.W. and member of O.C.S.W.S.S.W.

·         Extensive experience providing front line support services in the mental health sector, including Case Management.

·         Over five years of experience in conducting comprehensive client needs assessment.

·         Proven history in a comparable role.  That is, experience as a Service Navigator with the Access Point.

·         Demonstrated ability to gather information, interpret facts and apply against specific policies and relevant legislation.

·         Knowledgeable about social service and community resources or how to locate services related to housing, financial, employment or other.

·         Strong ability to write reports and decision letters.

·         Effective in serving diverse population groups.

·         Competence in using MS Word, Outlook and database systems.

·         Keyboarding speed of 50 w.p.m.

Education

Bachelor of Social Work, Ryerson Polytechnical University, 1987.

Employment History

The Access Point,  Service Navigator,   November  2013 – April 2018

·         The Access Point serves as the centralized intake hub for community mental health Case Management, ACT T  (Assertive Community Treatment Teams).

·         The Access Point also administers CASH (Centralized Access to Supportive Housing) intake and waitlist management for assorted supportive housing within the mental health sector.

·         The Access Point functions as a high volume, fast-paced, contact center environment.

·         Processing applications for community mental health services and housing.

·         Responding to a range of telephone inquiries or drop in clients related to variety of detailed program services.

·         Conduct intake interviews for the purpose of understanding  mental health issues and fit with assorted program services.

·         Understanding and application of assorted program policies and relevant legislation such as The Mental Health Act, PHIPPA and other. Relaying decisions related to eligibility and fit with assorted services to clients and referral sources.

·         Preparation of client needs assessment summary report that goes to agencies providing client service delivery.

·         Providing referral and information regarding other relevant support services.

·         Respond to enquiries, complaints or emergency situations.

The Second Mile Club of Toronto,   Caregiver Support Coordinator,   part time 2012 -2013

·         The Second Mile Club provides community support services for seniors, disabled adults and their caregivers.

·         Primarily functioning as the agency Caregiver Support Coordinator.

·         Providing counselling and support for Caregivers of elderly, ill or disabled individuals.

·         Facilitating a monthly support group for caregivers.

·         Answering telephone calls and providing program information.

·         Using Access database to enter client information.

·         Managing responsibilities of the agency Volunteer Coordinator during a leave of absence.

·         Conducting interviews for volunteer applicants who will fill roles such as friendly visitor, medical escort or help at an adult day program for seniors.

Big Brothers and Big Sisters of Toronto,     Enrolment and Matching Coordinator, 2008 until 2010

·         Big Brothers and Big Sisters provide volunteer based, mentoring services to children.

·         Receive, review and respond to applications from both families seeking volunteer services.

·         Screen, interview and assess volunteer and families for suitability to participate in agency services.

·         Provide program information and ensure applicant clarity as to understanding of programs.

·         Determine eligibility and relay decisions to applicants.

·         Prepare detailed and comprehensive reports which summarize client histories, highlight client needs and provide recommendations related to service delivery.

·         Maintain statistical records related to service delivery.

·         Determine alternative services to supplement or service family needs.

·         Liaise with other social service agencies involved in client care.

C.O.T.A. Healthcare,  Community Support Worker,   November 2004 – 2008

·         Providing community support to adults with chronic mental health issues, addictions, homelessness and involvement in criminal justice system.

·         Supporting clients to live in residential programs and private sector, rental units.

·         Develop and maintain working relationships with landlords/superintendents for purposes that included eviction prevention.

·         Working knowledge and application of policies related to Residential Tenancies Act and other.

·         Receiving, reviewing and responding to referrals for subsidized housing for the Step by Step program.

·         The Step by Step program offers a subsidy for private sector, market rental units.

·         Conducting extensive interviews with clients and referral sources to determine eligibility and suitability for subsidized housing and support services.

·         Supporting successful applicants once housed to ensure success in community settings.

·         Maintaining agency records, client files and agency database systems.

·         Providing other services that included:  counselling, problem-solving, crisis intervention and conflict resolution.

·         Development of client service plans and implementation of agreements.

·         Assisting clients to navigate and understand relevant government services and procedures.

Toronto East Counselling and Support Services,    Case Manager,  2003 until  2004 (contract)

·         Providing Case Management services to adults with chronic mental health issues.

·         Providing support services that included:  counselling, problem-solving, crisis intervention, goal-setting and life skills.

·         Assessment of client support needs and implementation of support plans.

·         Providing information and coordinating access to assorted resources such as Community Care Access, Ontario Disability Support Program and Toronto Social Housing Connections.

·         Assisting clients to access resources and understand services and complete applications.

·         Facilitation of a support group for ladies dealing with anxiety issues.

·         Interaction with a variety of stakeholders including Psychiatrists, OPGT and other.

·         Participation in assorted committees and work groups included a client feedback study.

Madison Avenue Housing and Support Services,  Residential Counsellor/Case Manager,  1987-2001

·         Progressed from role of Residential Counsellor to Case Manager.

·         Assisting adults with severe mental health issues to live independently in the community.