Ravneet Singh Thind

128-371 Orton Park Road

Scarborough, On

Mobile: 416-802-9630

Mail: [email protected]

Career Objective

Seeking a position where I can engage and gain new experience and skills.

Strengths

·         Excellent communication, customer service skills, strong organizational and time management skills.

·         Advance knowledge of computer skills and ticketing systems.

·         Outstanding skills in analysis and strategy: ability to successfully troubleshoot and problem solve Positive and enthusiastic attitude towards challenges.

·         Capable of working independently or in a team setting.

·         Strong ability to perform tasks in given time.

Work Experience

Bell Canada, Toronto, On                                                       August 2017 – Present

Field Service Technician (Full Time)

·         Install, move, remove, repair, replace, modify and maintain cable television, telephone and PBX equipment for residential customers according to established standards, procedures and directives.

·         Organize daily tasks, take note of daily assignments, prepare an itinerary, and contact the customer in advance.

·         Successfully complete the activation of various telephony projects.

·         Show customers how to use the telecom, television or Internet equipment during installation, and promote company products/services.

·         Contact specialized resources to resolve certain problems, and provide and receive information.

·         Handle, transport, fine-tune, adjust and use appropriate tools, equipment, materials and vehicles, and make sure they are maintained; ensure a clean work environment.

Computer Technician, Punjab, India                                    December 2010 – November 2011

Ecomm digital solutions pvt ltd

·         Installing software or hardware.

·         Maintaining and repairing equipment.

·         Troubleshooting different computer issues.

·         Working with web help desk and solving issues using ticketing system.

·         Determining and installing appropriate security measures.

·         Configuring computer networks.

·         Providing technical support on-site or via phone or email.

Education

Diploma, Computer Networking and Technical Support (2012-2014)

Seneca School

Toronto, ON

Diploma in Computer Networking (2008-2011)

Lovely Professional University

Punjab, India

Additional Information

● Computer skills: MS Word, Excel, PowerPoint, Internet and E-mail.
● Demonstrates professionalism; adheres client / consumer confidentiality.
● Courteous / Bondable / Self-motivated.
● Trustworthy and accurate in cash, credit and debit transactions
● Experience with various office and retail equipment: multi-line telephone and POS systems
● Detail-minded: inventory control and maintenance
● Strong multi-tasker: works effectively within busy fast paced environments.
● Self-starter with the ability to prioritize workload, multitask and meet deadlines.
● Excellent problem diagnostic, determination, troubleshooting, and problem-solving skills.
● Work well under pressure with ability to work independently and as a part of a team.
● Fluent in English, Hindi and Punjabi languages.