Objective
Passionate and accomplished Inside Sales expert ready to help an organization lead its inside sales team through tailored coaching, data analysis & enthusiasm. Comfortable creating commission structures, hiring staff and developing training programs. Experienced selling tech, financial products, insurance and mobile phone plans.

Experience
August 2017 – Present                                                         Mavencare

Inside Sales & Customer Success Team Lead

·      Lead a team of four Inside Sales Specialists and five Account Managers

·      Launched Boston market and grew MoM recurring revenue to 125% above target

·      Managed Toronto market and achieved WoW new sales targets 100% to target

·      Hosted weekly meetings with Senior Executives and C Suite staff providing revenue forecasts and going over KPI’s.

·      Recruited, hired and trained all new SDR’s, Inside Sales Specialists & Account Managers for both Toronto & Boston Markets

·      Worked cross functionally with HR, Operations and Marketing managers.

·      Conducted one on ones with all Toronto & Boston Inside Sales Reps, SDR’s & Account Managers

March 2017- August 2017                                                     Mavencare

Senior Inside Sales Specialist

·      Managed pipeline from an end to end sales lifecycle achieving monthly sales targets of reoccurring business upwards of $35,000 per month (100% to target)

·      Had a major hand in creating commission structure and worked directly with the President and CTO with restructuring the entire commission model

·      Provided feedback on restructuring the entire onboarding and training program for all new Inside Sales Reps

·      Created excel sheets that examined new leads acquired, hours closed & and leads closed

·      Company has grown by 300% in MRR since my start. Personally, contributed to 30% of the total revenue as an individual sales rep and the remaining as a Inside Sales Team Lead.

August 2016- March 2017       Millennium One Solutions (Sprint Mobile)

Inside Sales Team Lead

·      Led a team of fifteen inside sales reps that lead the entire department in conversion rate

·      Led all team leads in employee retention rate

·      Held weekly meetings with all new hires to educate Inside Sales Reps on their commission structure

·      Hosted bi-weekly one on ones for fifteen Inside Sales Reps

·      Hosted group training sessions for all newly hired Inside Sales Reps

April 2016- July 2016                                                                    Joist

Project Manager

·      Worked directly with the Head of Customer Success to create the Project Management Playbook

·      Created new customer retention and escalation policies to increase retention rates and create reoccurring business

·      Managed a pipeline of home renovation projects that valued close to a million dollars

October 2015- April 2016                                                              Joist

Business Development Representative

·      Led the entire team in Q1 of estimates booked

·      Re wrote sales scripts to increase conversion and overall units sold

·      Trained four new hires and provided feedback to head of inside sales on rep performance

2013 – 2015                                                                    TD Insurance

Insurance Advisor

·      Led the entire Etobicoke Call Center location in NPS for the fiscal year of 2014

·      Cross sold Home & Auto insurance through an identification of customer needs sales model

·      Complete end to end sales cycle of policies that were valued as high as $10,000 per annum

·      Was promoted after three months to level two Insurance Advisor

2012 – 2013                                                              Bank of Montreal

Sales Representative

·      Achieved 120% quota for selling balance protection

·      Led entire team in NPS target for Q4 of 2012

·      Was awarded “Shining Star” award for leading team in sales and NPS targets simultaneously

Education
2009-2012         Sheridan College                                             Oakville, ON

·      Banking & Wealth Management

·      Advanced Diploma

2017                 Udemy                                                          Toronto, ON

·      Advanced Excel Program

Skills/Notables
·      Six years total sales experience.

·      Three years in leadership

·      Salesforce proficiency

·      Google & Microsoft proficiency

·      Worked with custom built CRM’s

·      Inbound & Outbound sales experience

·      Created sales scripts & Objective handling outlines

·      Experienced working with leads acquired through various lead channels

·      Experienced in training reps through the PSC sales model

·      Attended a hands-on seminar with Steve Riddel (Head of Sales at Blinds.com, Sprint Mobile Network & Compaq Computers)