Amanjot kler

26 Humberstone Cres Brampton ON L7A 4C2

Email · [email protected]
I have a wealth of experience in customer service and possess multiple skill sets that will help me be successful in the Claims Coordinator Role.  I am a self-starter who is able to prioritize my own work and I have the ability to work independently as well as part of a team environment.
Experience
November 2009 – Currently Employed
Commercial client services lead, just energy
I lead a team of 5 account managers in the commercial client team for Just Energy.  I am responsible for problem solving and making decisions on behalf of the organization to assist in resolutions for our commercial clients.  I collaborate with multiple departments to develop processes and to achieve results for our clients.  I am responsible for communicating with clients over the phone and email to answer inquiries and assist them in their energy inquiries.  I am responsible for hiring new staff on the team and training as well mentoring junior staff.
June 2006– October 2009
Health & welfare claims specialist, Fidelity Investments
In this role I was responsible for providing over the phone support for U.S. Clients regarding health and insurance policies which included explaining details of accounts and plan guidelines that would support their health claim.  Trained staff on policies, procedures and job tasks; provided mentorship to junior staff.  I attended round tables with directors regarding process improvement and iniatives.
Education
2004
BUsiness & Society, York University
I did not complete this degree but am working on completion.

Skills
·         Verbal and Written Communication

·         Personable

·         Strong organizational skills
·         Leadership

·         Excellent knowledge of Word and Excel

·         Detail Oriented