Tom Ryan Magno

Tom Ryan Magno Room Service Waiter

Kuwait

MAGNO, TOM RYAN S.
Sharabahrain St. Salmiya, State of Kuwait

Mobile No.:+965-555-49684

OBJECTIVE

Seeking a full time Hospitality or sales operation with more than 2 years of experience in hospitality industry, with personalized services that your company provided by giving guests an exceptional service, make them satisfied, give them a wonderful and joyful journey. Being a part of fast growing leading company in the world.

EDUCATIONAL BACKGROUND

Bachelor Degree in Hotel and Restaurant Management (Our Lady of Fatima University) (2011 – 2014)

Secondary Level (Holy Rosary Colleges Foundation) (2007 – 2011)

Primary Level (Entablado Elementary School) (2000 – 2007)

AWARDS AND ACHIEVEMENTS

AHA Gold Seal with Honors (I Coach – Internship Companion) (American Hospitality Academy, South Carolina) (September 2014)

3RD Runner-up (Resort Design Competition) (Poro Point Thunderbird, La Union) (October 2013)

NATIONAL CERTIFICATES AND TRAININGS

TESDA Front Office Services NC II (Asian Institute of Technical Skills Education Inc.) (October 2014)

TESDA Bartending NC II (People’s Choice Training and Assessment Center Inc.) (October 2014)

TESDA Food and Beverage Services NC II (People’s Choice Training and Assessment Center Inc.) (October 2014)

TESDA Housekeeping NCII (People’s Choice Training and Assessment Center Inc.) (September 2014)

Leisure and Resort Development Summit (Thunderbird, La Union) (October 28-30, 2013)

Disaster Response and Management Training With Basic High Angle Rescue (Valenzuela City) (May 3, 2012)

Barista Basics: Coffee Session with the Academe (Gloria Jeans Coffees, Pasig City) (March 5, 2012)

SKILLS AND TALENTS

• Experience in Food and Beverage Service Skills like service sequence, table settings and handling ala carte orders.
• Experience to operate a Folio plus System, Sap Business One and Micros System.
• Computer Literate (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
• Knowledgeable for the Safety and first aid kit we provided.
• Flexibility to understand when to follow directions and when to lead.
• Knows how to handling a guest complained with most effective way.
• Pampering the guest, make them happy, assisting them for what they needed.
• Fast learner, hospitable, patient, friendly and honest person.
PERSONAL DATA

Height: 5‘8, Birthdate: May 27, 1994, Birthplace: Nueva Ecija, Religion: Roman Catholic, Language Spoken: Filipino, English, Basic Arabic, Weight: 143 lbs., Citizenship: Filipino, Status: Single, Father‘s Name: Erdie Magno, Mother‘s Name: Jocelyn Simangan

CHARACTER REFERENCES

MRS. ANGIE SENDA LACIERDA

Food and Beverage Secretary, Safir Marina Hotel and Resorts, Kuwait

Arabian Gulf Street, Salmiya, State of Kuwait

+9656 2223 0030

MS. MARILYN BISCANTE

Shift Supervisor, Starbucks Coffee

Salmiya, Kuwait

+9656 6606 9538

MR. JURGEN LIM

Banquet Captain, Pan Pacific Manila Hotel

Malate Manila, Philippines

+63 917 595 1497

I hereby certify that the above information mentioned is true and correct.

______________________

TOM RYAN S. MAGNO

Applicant

Education

June 2011/October 2014 Bachelors Degree in Hotel and Restaurant Management at Our Lady of Fatima University

Experience

November 2015/present Room Service Waiter at Safir Marina Hotel Kuwait: • Responsible for Minibar and Guest Amenities.
• Responsible for taking the calls from the rooms for orders, requests and other information that the guest needed.
• Responsible for delivering the orders in room present this too the guest and serve it professionally.
• Responsible to orders the stocks and items in all of our outlets.
• Operating and Closing the Micros System of all our outlets.
• Preparing the Monthly Minibar and Outlet Inventory.
• Preparing the Sales Report for the Night Audit.
December 2014/September 2015 Food and Beverage Butler at Pan Pacific Manila: • Responsible for the food and beverage standard service.
• Responsible for taking orders for the ala carte service.
• Responsible for dining reservation, setting up the table for romantic designs.
• Bartending abilities with a proper wine service.
• Weekly inventory of our stocks in first in first out process.
• Satisfied the guest for the service we provided.
• Knowledgeable in different type of service such an ala carte, buffet, pre-plated, Lauriat and cocktail service.