Education

2011 - 2015 Must be a highschool graduate with above average grade during secondary school, passed the University Entrance Examination, at CENTRAL LUZON STATE UNIVERSITY

Took up Bachelor of Science in Business Administration Major in Human Resource Development Management

The course requires that aspirants must be in the TOP 400 passers of the University’s Entrance Examination whose priority course is Business Administration

2007 - 2011 Must be a full graduate of basic education (Elementary Education) at Guimba National High School

Graduated/ Finished Secondary School as 4th Honorable Mentioned under Special Science Curriculum

2001 - 2007 none at San Roque Elementary School

Finished basic education/ Elementary Education as First Honorable Mentioned under Section A

Experience

July 13, 2015 - March 30, 2016 Roving Customer Service Associate at GM Bank of Luzon Inc. (A Rural Bank)

Regular/ Permanent Employee

1. Do front line function to address client concerns especially loan related transactions
2. Process requirement of collateralized loans scheduled for release
3. Monitor payments
4. Prepare statement of account in case of delayed payments of clients and non-performing loans
5. Prepare month- end loan related reports to Finance and Accounting Department
6. Analyze and reconcile loan accounts with erroneous entries
7. Relieve the same vacant positions on a temporary basis

April 2016 - April 2018 Human Resource Training Officer I at GM Bank of Luzon Inc. (A Rural Bank)

1. Train newly hired internal and external applicants for bookkeeping fuction
2. Assist on the scheduled company’s scheduled internal and external training and seminars
3. Orient newly hired employees

Regular Employee and received merit increase for good performance

May 1, 2018 - up to present Training Officer II at GM Bank of Luzon Inc. (A Rural Bank)

Promoted from Training Officer I to Training Officer II for satisfactory performance

March 1, 2018 - up to present Consumer Protection Steering Committee Secretary at GM Bank of Luzon Inc. (A Rural Bank)

1. Acts as Secretary during the committee meeting
2. Respond to internal and external client concerns
3. Respond to client complaints and endorsing the same to the concerned departments / Heads
4. Verify information about the client’s concern.
5. Assist in resolving client complaints
6. Record, summarize and report the summary of complaints to the body during scheduled meetings