Roland Tarnate Cresencio

Present Address      :  51 Danlandan St San Isidro Subd. Pamplona 1, Las Piñas 1742, National Capital Reg, Philippines.

Provincial Address:  Block9 Lot6 GPL 3 Green Gate Homes Malagasang 2 Imus City.
Email: [email protected] / [email protected] / [email protected]
Mobile: 09192455366

Career Summary

– Professional with broad experience and extensive knowledge in cross-functional IT project management, methodologies and techniques.
– Consulting, analyzing, designing and managing/implementing systems.
– Delivering wide ranging core LAN/WAN solutions to organizations.

–   Provide solution in technical aspect

TECHNICAL PROFICIENCY
Over seven year’s hands-on experience in:

Cisco environment, LAN/WAN network, database administration and Active Directory.
Knowledge of latest programming languages and operating systems.( C#,VB6,SQL ,Windows XP, Vista, Windows 7,8,10  Linux, Windows Server 2008, 2012, SQL Server 2012),
IP/MPLS knowledge of installation and configuration of variety of IT Cisco switches/routers using engineering installation documentation.
Knowledgeable in firewall configuration and security (security policy, traffic shaping,)
Core Strengths

Passion for constant improvement.
Ability to solve all IT related issues in a firm.
Excellent presentation, communication and interpersonal skills.
Ability to make good decisions in stressful situations
Effective team leader with strong analytical and problem solving abilities
Flexible and detail oriented attitude
Objective Statement
To contribute my immense experience and knowledge in the field of Information Technology for:

System Management/ Administration Implementation.
Development of Applications – Developing IT Network Systems.
Solving complex Hardware and Software related issues including Firewalls Policies.
 

Selected Performance Highlights

Served as main focal point, dealt with all IT-related matters for the organization.
Administrated company’s Local Area Network and Firewall and Active Directory
Supervised system troubleshooting, backups, and Updates, database, and system recovery.
Provided expert IT support to customer base – Handled every technical query.
Responsibly handled queries related to customer issues.
Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster.
Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
Developed departmental help manuals to assist staff with IT issues.
Motivated employees facing problems in IT areas.
Conduct training to users base on their access level from different System/Application  and Manage Accounts.
Career Chronology

1.       Prestige Cars Inc. (BMW)

Position Title
:
IT/System/ Database Administrator

Role
:
System and Network Administrator /IT-Specialist

Work Description
:
• Responsible in System Administration (Computer maintenance, Conduct System trainings, updates, backup Data.

• Provide support for desktop and i-tools (use for fixing/programming of BMW Cars).

• Responsible Data update and configuration.

• Assist in the Planning and implementation of addition, deletion and major modification to the supporting local infrastructures.

• Maintain computers,laptops,printers,phone and other equipment in all offices

•Perform and oversee software application deployment, installation and upgrade.

•Respond to all helpdesk issue with an acceptable timeframe.

•Investigate computer problems (Hardware, software, configuration, user access etc.) Identify their source, determine possible solution, test and implement solution.

•Effectively communicate with internal clients on all levels to help resolve IT-related issues

And provide solution in timely manner.
2.     Orange Innovative Technologies
Position Title
:
System/Technical Support Specialist

Role
:
Software/Application Trainer/Implementer

Work Description
:
• Provide support for desktop/server, system backup and maintenance including patches, system administration and security.
• Provide written technical solutions including the execution of various solutions through planning and implementation
• Responsible in identifying and analyzing problems, deficiencies, and sub‐standard performance within existing systems and respond quickly taking appropriate corrective actions to address these occurrences. Replace or update defective or in adequate software packages
• Establish and maintain a test environment for the purpose of evaluating, testing and documenting new technologies, products, or modifications to existing systems prior to implementation on the production systems.

3.
Full Support Enterprise Inc.

Position Title
:
Technical Sales Executive

Role
:
Sales Executive/Account Manager

Work Description
:
Responsible in designing and measuring materials using AutoCAD, also responsible in doing Sales and customer service and other technical matters
• Responsible in designing customized product and sales. Assisting and serving the customer’s needs.
4.
Greenwich Food Corp.

Position Title
:
Service Crew / Crew leader

Role
:
Food Preparation/Kitchen Hand

Work Description
:
• Responsible in managing all the crews and supervise the tasks that is assigned in every station in absence of manager and assure that all the standard procedure have met. Attend to customer’s needs and demands. Provides quality customer service
5.
Jollibee Foods Corporation

Position Title
:
Service Crew

Role
:
Restaurant Waiter

Work Description
:
• Responsible in maintaining the cleanliness and orderliness of the area. Assisting and serving the customer’s needs.

SEMINARS ATTENDED:

INCADEA DMS Dealer Management System
ACC Pasay BMW Philippines
2015

Macro Media Flash 5.0
STI College Las Piñas
2003
STI Convention: Personality Development and IT Matters
Philippine International Convention Center (PICC)
2003
Computer Networking
STI College Las Piñas
2005
Career Development and Pre-employment Seminar
STI College Las Piñas
March 2, 2006