Professional Synopsis:
With 20 years of Industry experience (6.5 years in Ericsson), I have worked across service domains to effectively perform business development and lead service delivery. I have worked in analytics, strategy, process improvement and product life cycle development, among others, in the Middle East, African and Asian, European & American (all 5 continents) markets.
Educational Background
· Passed MBA from HHL, Leipzig Graduate School of Management, Germany
· Passed Master in Engineering (Computer Science and Engineering) from IIEST, Shibpur, India)
Experience Summary:
· Practice Area Lead (Consulting) in Ericsson (Mar 2012 – Till Date)
· Managing Consultant in IBM (July 2009 – Feb 2012 & Sep 2005 – Aug 2007)
· Program Manager in Connectiva Systems (Dec 2008 – May 2009)
· Consultant in Wipro Technologies (Feb 2005 – Sep 2005)
· Senior Software Engineer with eFORCE Global (Nov 2003 – Feb 2005)
· Software Engineer with TCG (Feb 2001 – Oct 2003)
· Usha Communication Technologies (Jun 2000 – Jan 2001)
· ABCUS Computer Media (Jan 1997 – July 1998)
Strengths
· ‘CXO’ level interaction for various Business/Digital/IT transformation projects
· Adopt Client’s vision and formulate the KPIs to realize the desired business outcome
· Business Value Realization (Ex: TTM improvement, More Revenue Generation etc)
· 3rd Party Vendor Evaluation
· Opportunity Creation in the value of multimillion US$
· Knowledge in Analytics, IOT, Machine Learning, RPA etc
· CAPEX and OPEX reduction, Lower TCO, ROI improvement
· Business/Digital/IT Transformation Strategy, Process Identification, Definition & Improvement, Business Architecture etc.
· Engagement management, Portfolio/Program management, Project management, Service Delivery Management, P&L management, Account management, 3rd Party Vendor management
· Telecom, Retail & Supply Chain domain expertize
· Creation of Organizational Blueprint, Organization Change Management, Application Portfolio Rationalization, Business Value Realization, Cost Optimization etc.
Selected Employment and Project History (Last 5 Years)
Company: Ericsson (Mar 12 – Till Date)
Project : Region European Assignments
Project Description:
· Digital Transformation Program (Client: TAG A1, Austria)
Responsibilities:
Design and define the Business KPIs for overall company levels for clients
Creation of Business Value Realization Matrix by breaking down the Business Level KPIs into Lower Process Level KPIs (Ex: Improvement of Time to Launch)
Identify the Process Improvement Requirement (As-Is creation, To-Be definition, Gap Analysis etc)
Prepare Business Case to highlight the need of the transformation program
3rd Party Vendor requirement identification and preparation of Vendor Evaluation Matrix for different implementation requirements
Manage the Budget for the program and constantly monitor it with the project managers
Creation of Business Value Realization Matrix by breaking down the Business Level KPIs into Process Level KPIs
Creation of Target Operating Model & Organization Blueprint
Creation of the procedures and methodologies to drive the Organizational Change Management
Role: Digital Transformation Consultant & Process Lead
Project : Region Middle East Assignments
Project Description:
· Business Transformation Program (Client: ZAIN, Saudi Arabia)
· Digital Transformation Program (Client: Jawaal, Palestine)
Responsibilities:
Consulting based on showing ITO benefits and approach and participate in pre-sales
Business/Digital/IT Transformation Strategy, Business Process Reengineering
Engagement management, Portfolio/Program management, Project management, Service Delivery Management, P&L management, Account management, Vendor management
Business Case Preparation
To-Be process definition
Business Value Realization
Creation of Target Operating Model and Organization Blueprint
Defining & mapping of KPIs & metrices.
Creation of deliverables as per RFP requirements
Back end data crunching to showcase actual benefits realized
Role: Digital Transformation Consultant and Program Manager
Project : Region Latin American Assignments
Project Description:
· Business Transformation Program (Client: Telecom Services of Trinidad & Tobago)
· Business Transformation Program (Client: Entel, Chile)
Responsibilities:
Design and define the Business KPIs for overall company levels for clients
Creation of Business Value Realization Matrix by breaking down the Business Level KPIs into Lower Process Level KPIs
Identify the Process Improvement Requirement (As-Is creation, To-Be definition, Gap Analysis etc)
Identify the RPA requirements for the operation processes with ROI and Business Value (Ex: The complaint Handling Process Improved considerably with Lesser resource and lower MTTR)
Prepare Business Case to highlight the need of the transformation program
Manage the Budget for the program and constantly monitor it with the project managers
Creation of Business Value Realization Matrix by breaking down the Business Level KPIs into Process Level KPIs
Creation of Target Operating Model & Organization Blueprint
Creation of the procedures and methodologies to drive the Organizational Change Management
Role: Business Transformation Consultant and Program Manager
Project : Region Asia Pacific Assignments
Project Description:
· Cloud Transformation Program (Client: Cirrus, Australia)
· IT Transformation Program (Client: Grameenphone, Bangladesh)
Responsibilities:
Design and define the Business KPIs for overall company levels for clients
Prepare Business Case to highlight the need of the transformation program with Value Realization in terms of Financial and Operational (Ex: Revenue Increased considerably)
Manage the Budget for the program
Creation of Business Value Realization Matrix by breaking down the Business Level KPIs into Process Level KPIs
Monitor the implementation as per RFP requirements
Design the reports required
Role: Digital Transformation Consultant and Program Manager
Project : Region North America Assignments
Project Description:
· Digital Transformation Program (Client: TMobile – USA)
· Network Transformation Program (Client: Frontier, USA)
Responsibilities:
Creation of As-Is and To-Be (L2C) process definition with GAP analysis
Prepare Business Case to identify the Business Benefit Realization of the transformation program
Identify the RPA requirements for the operation processes with ROI and Business Value (Ex: Trouble-2-Resolution Process Improved considerably with Lesser resource and lower turn around time)
Manage the Budget for the program and constantly monitor it with the project managers
Creation of Business Value Realization Matrix by breaking down the Business Level KPIs into Process Level KPIs
Separately run a Value Realization Program to highlight the actual benefits realized
Creation of the procedures and methodologies for the Organizational Change Management
Monitor the implementation as per RFP requirements
Design the analytics reports required
Role: Digital Transformation Consultant and Program Manager
Project : Region Sub-Saharan African Assignments
Project Description:
· Digital Transformation Program (Client: Vodacom, South Africa)
Responsibilities:
Consulting based on showing ITO benefits and approach and participate in pre-sales.
Business/Digital/IT Transformation Strategy, Business Process, Business Architecture, Process Solutions
Engagement management, Portfolio/Program management, Project management, Service Delivery Management, P&L management, Account management, Vendor management
To-Be process definition.
Business Value Creation
Creation of Target Operating Model and Organization Blueprint
Organizational Change Management
Defining & mapping of KPIs & metrices.
Creation of deliverables as per RFP requirements
Back end data crunching.
Domain expertise in Telecom.
Role: Digital Transformation Consultant and Program Manager
Professional Memberships
Life membership of Indian Institute of Management, Ahmadabad Alumni Association.
Life membership of HHL-Leipzig Graduate School of Management Alumni Association in Germany.
Life membership of Indian Statistical Institute, Kolkata Alumni Association.
Membership in IEEE.
Chartered Membership of Institution of Engineers (India).
Scholarships and Achievements
· Identified “Key Contributor” in worldwide Ericsson in the year 2017
· Awarded with President’s “Power” & “ACE” award in Ericsson
DAAD Scholarship(German Govt.) Holder for MBA
GATE Scholarship Holder for Master Degree of Engineering
Certifications
· PMP® Certified from PMI
· TOGAF 9.1 Certification (All the groups)
· eTOM certified Business Development Manager (eTOM level 3)
· ISO 22301 Business Continuity Management System Lead Auditor Certification
· ITIL 2011 Certified Professional
· Ericsson Leadership Program
Saumya Choudhury
Practice Area Lead – Ericsson Consulting
A-35/4, Apanaloy Building, K.M.Bag, Bipin Ganguly Road, Kolkata-700030, India
+91 86977 31128 / +91 98310 27691
https://www.linkedin.com/in/saumyachoudhury