ROWENA B. PATOPATEN
Address: Brgy. Ungka II Pavia, Iloilo
Gender: Female
Status : Married
Age : 28 years old
Mobile number: 09282983796 / 09753561229
Email: [email protected]

OBJECTIVE

To be part of your company that provides excellent Customer Service and to be part of this prestigious company that provides better service with their employees.

Special Skills: Computer Literate (MS Word, Excel, Power Point and Internet). Have the ability to handle people with diverse personalities in a professional way.

EDUCATIONAL BACKGROUND

2006-2010 West Visayas State University
Bachelor in Broadcasting College of Mass Communications
Luna St. La Paz, Iloilo City

2002-2006 Pavia National High School
High School Purok II, Pavia, Iloilo

1996-2002 Ungka II Elementary School
Elementary Ungka II Pavia, Iloilo

WORK EXPERIENCE/PRODUCTIVITY PROFILE

Aksyon Radyo (Radio Network) Field Reporter/ Telephone Operator
Iloilo City, Philippines
September, 2008

Mix FM Iloilo Disc Jockey
Oton, Iloilo City, Philippines
April-May, 2010

DUTIES AND RESPONSIBILITIES
Entertain listener’s request and provide accurate information with all the reports and everyday news.

Teletech Holdings (Teletech Iloilo) Customer Service Representative
2010-2012 (Technical and General Care)
Mandurriao, Iloilo City, Philippines

SPI Global – Iloilo Customer Service Representative
2012 – 2015 DR. DISH (Advance Tech Support)
Molo, Iloilo City, Philippines Loyalty
ADHOC Trainer
Floor Support

HGS ILOILO Customer Service Associate
2015 – 2016 (Outbound Healthcare Service)
Mandurriao, Iloilo City Philippines

iQOR ILOILO CHAT Support
2016-2018 Customer Service Representative
Megaworld Mandurriao, Iloilo City, Philippines (Trio Services – Internet, TV and
Home Phone)

Crawford & Company Iloilo Business Process Associate 1
2018-present (Propert & Casualty claims)
Quezon St., Iloilo City

DUTIES AND RESPONSIBILITIES

Handle all phone calls courteously, professionally, and efficiently.
Ensure delivery of calls and correspondences received via phone.
Coordinate internal company activities.
Attends customer’s needs and complaints to ensure customer’s convenience and satisfaction.
Provide proper resolution in every customer’s concern he/she is complaining with.
Manage each agent accordingly and provide better assistance for development.
As an Advance Tech Support, I handle all calls related to technical concerns specifically with Satellite TV services.
Ensure resolution in every technical issue customers calling about.
Handle all related billing and technical concerns in an efficient way.
Resolve all issues related to Home Phone, Internet and TV in an easy manner.
As a trainer, I mold every agent or individual on how to have a better understanding of the product and how to have better scores with their monthly performance.
Process all claims that caters property, casualty or catastrophe.