Dorothy Irekpitan Abure

[email protected]

CELL +23407066699539 |HOME 09028913334

OBJECTIVE

Skilled professional with a bachelor of science in Business Administration and 10 years successful experience in customer service support with recognised strengths in strategic thinking, communication motivation and manage budget for project. Seeking a position as a trained services manager in a growing and goal oriented organisation, which would make use of proven abilities in communication motivation, problem solving and muti-tasking skills.

EDUCATION

Diploma Early Childhood Education Montessori Course (2016)

Oracle Database Administration NIIT (2005)

Bachelor of Business Administration, University of Benin, Edo state –Nigeria (1997)

SKILLS AND ACCOMPLISHMENT

§  Instrumental in increase customer base through optimization of schedules and constant marketing based on forecast.

§  Guide and counsel staff in the progress and ensuring application and execution of service quality.

§  Reductions of errors on product through escalation of key issues on products and services to relevant units and follow up complete resolution.

§  Developing reporting templates for management reports on daily, weekly, monthly or as needed basis.

§  Fast Learner.

Effective use of initiative.
§  Integrity and transparent honesty.

§  Good team player with strong analytical mind.

Physical and mental alertness.

WORK HISTORY

Trained services manager – business services

New Age Group                                                             2015-date

Lagos, Nigeria

Lagos

­New Age Group was incorporated November 2009 in Lagos, Nigeria. New Age approach to business was highly consumer oriented – delivering the best quality products at the most economic pricing. We are trader of Frozen seafood of the highest quality and petroleum products such as Premium Motor Spirit (PMS), Dual Purpose Kerosene (DPK) and Automotive Gas Oil (AGO)

·         Map out, put in order, guide, be in charge of and appraise the  procedures of concerned enterprise that offer services to business such as management consulting, market study, human resources, and payroll services, contact centre services and security services.

·         Set up, grow and systematize the guidelines and course of action of these enterprises.

·         Work out the scheme of Plans, offer provide proficiency in responding to client needs and give assistance and recommendation to project teams.

·         Guide and counsel staff in the progress and ensuring application and execution of service quality assessment strategies.

·         Chat, oversee, and manage budgets for project of client, agreement, equipment and supplies.

·         Represent the company at various economic and social organizations.

·         Support staff with clerical, administrative or technical glitch.

·         Engage, coach, and take charge of staff.

Assistant Early Childhood Educator                                    2011-2015

The Rock Montessori School                                                 Lagos, Nigeria

A leader in education of the child young dynamic mind.

·         To support the Montessori Directress in carrying out programs that promotes the physical, cognitive,   emotional development of children.

·         To assists in maintaining the records and discuss the progress of the children with their parents.

·         Engage children in activities by telling stories, teaching songs and preparing craft.

·         Assist with proper eating, dressing and toilet habit.

·         To prepare snacks, arrangement of the classroom for lunch and rest period.

·         To prepare and submit written observations on children on weekly basis to supervisor.

·         Attend staff meeting to discuss progress problem and solving of children.

Operations Staff

Union Bank of Nigeria plc                                                    2006-2011

Lagos, Nigeria

Nigeria’s long-standing and most respected financial institutions, provider of quality banking services

·         Maintain financial documentation, set up and balance several accounts using manual and computerized bookkeeping systems.

·         Enter various journal records and reconcile accounting books, prepare trial balance of books, maintain general ledgers and prepare financial statements.

·         Work out and prepare cheques meant for payrolls and expenses, utility, tax and other bills.

·         Finalize, and submit tax payment forms, workers’ compensation forms, pension contribution forms and other government documents.

·         Prepare tax returns and perform other personal bookkeeping services.

·         Prepare other statistical, financial and accounting reports.

Customer Service

§  Accounts Opening

§  Cheque Book Issuance

§  Balance Confirmation

§  Any Enquiry

§  Dry Tel-Cheque Confirmation and Posting

§  Creating awareness on customers for various Bank’s products

Teller

§  Receiving and payment of cash from/to customers

§  Buying and selling of cash from Vault Tellers

§  Reconciliation of transaction statements with the deposit instruments

§  Preparing despatch caution for online paid instruments

§  Dividend warrant inter branch reimbursement transactions

§  Reconciliation of Teller cashbook

E-transact

§  Calculate and prepare cheques for payrolls and for utility, tax and other bills.

§  Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems.

§  Prepare other statistical, financial and accounting reports.

Treasury/Advances Department

§  Preparing Monthly/Quarterly Rollover of Customer’s deposit

§  Booking & Termination of Customers deposit

§  Raising of entries

§  Processing of draft/cheques writing

§  Post journal entries and reconcile accounts, prepare trial balance of books, maintain general ledgers and prepare financial statements.

Marketing Department

§  Union Kiddies Account

§  Union Elite

§  Standard Savings account

§  Union Teachers account

§  Teachers empowerment account

§  Union Importers account

§  Express account

HONORS AND AWARDS

§  Evaluated and implemented the operations that provide business services such as consulting, personnel and payroll, contact centre and security at New Age Ogun, Nigeria 2016-date.

§  Special Achievements Award; successfully counsel and guide to staff in the progress of client projects, contracts, equipment and supplies at New Age Ogun, Nigeria 2017.

§  Best Operations staff; detailed financial documentation, set-up and balance several accounts using manual and computerized bookkeeping systems at Union Bank plc 2009.