RYAN L. LACERNA

Lipa City, Batangas

Philippines

Date of Birth: December 13, 1985

Skype/Email Address: [email protected]

Contact No:

Objective

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To obtain a position as IT Specialist in a challenging environment that appreciates pro activity and promotes a work culture that encourages stepping beyond role descriptions.

Qualifications Profile

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Ø Fast learner, honest, hardworking and responsible, able to multitask and can work under pressure

Ø Committed team player, with extensive organizational and interpersonal skills

Ø Self-motivated, creative problem solver

Ø Good communication skills in customers

WORKING EXPERIENCES

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·  IT Staff

Nabco Furniture Centre

Doha, Qatar

December 07, 2016 – present

Ø Computer hardware troubleshooting

Ø Software installation and troubleshooting

Ø Crystal Report

Ø Barcode creation

Ø Purchase Order Assistant

Ø Payroll Assistant

·  Desktop Support Engineer

Phil-Data Business Systems, Inc contracted to PMFTC Inc.

Batangas, Philippines

January 25, 2012– January 31, 2016

Ø Computer hardware troubleshooting

Ø Software installation and troubleshooting

Ø Company systems maintenance

Ø 24×7 Helpdesk Support

Ø Network Installation and Troubleshooting

Ø Video Conferencing Support

Ø Data center Monitoring

Ø Email application support

Ø Ticketing system (Service-Now)

Ø Offsite and Remote support

Ø Workstations MS Patching

Ø Software deployment using SCCM

Ø Mobile Phone / Devices Support (IOS and Android)

Ø Windows 7/8 migration support

· IT Staff

Sohbi Kohgei Phils. Inc

Batangas, Philippines

February 2011-August 2011

Ø Computer Hardware Troubleshooting including printers and telephone

Ø Computer Programming using Microsoft Visual Basic 6.0/.NET,SQL Query, Crystal Reports

Ø Operating System and applications installation

Ø Network and Communication cabling

Ø Asset management and inventory

· Barista

Café De Lipa

(Working Student)

April 2007-February 2011

Ø Expert in making coffee based beverages.

TRAININGS AND CERTIFICATIONS

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Ø Basic Occupational Safety and Health Seminar

PMFTC Inc. Phase 3, lot 1B, First Philippine Industrial Park

4232 Tanauan City, Batangas Philippines

Ø  Dell Online Certification, Internet https://educate.dell.com

DCSE Microsoft Windows 8 (Cert ID: 3086)

DCSE Foundation 2013 Desktops (Cert ID: 3114)

DCSE Foundation 2013 Alienware (Cert ID: 3115)

DCSE Foundation 2013 Portables (Cert ID: 3116)

Ø  ITIL v3 Foundation Training(In-House Training)

Phil-Data Business Systems, Inc.

5F Training Room, Phil-Data Building 265 E. Rodriguez Sr. Avenue, Quezon City 1113

August 18-20, 2015

Ø  Cisco Certified Network Associate (Certificate of Completion)

“Routing and Switching”

LP Innovative Technology Solutions and Consultancy

Santa Rosa, Laguna

July 25-29, 2016

EDUCATIONAL ATTAINNMENT

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·         SYSTEMS TECHNOLOGY INSTITUTE / 2007-2011

STI COLLEGE LIPA – 36 CM Recto Ave., Lipa City,

Batangas Philippines 4217 Tel: (043) 756-2407

One of the largest networks of schools in the Philippines that is specialized in IT courses. I took Bachelor of Science in Information Technology in their branch in City of Lipa.

CHARACTER REFERENCES: Available upon request.

EXPECTED SALARY: Negotiable

DATE OF AVAILABILITY: Immediate