CARLOS ISMAEL ARROYO ALEJANDRO

Venecia #64 Depto.10 Col. San Álvaro CP.02090

Deleg. Azcapotzalco. México City.

HOME: +52-55-53-42-01-49 Cel Phone: +52-55-76091868

E-mail: [email protected]

Business Administrator with retail market experience, sales strategies and stores supervision.

Expertise in stores operative process, financial and productivity reports analysis, store openings, empowerment and teambuilding developer, legal representative, inventory count planning and organization.

Special skills in Technology Products

USA shoes                                                                                                     Aug 2017- actual working

Sporting Goods Departmental Stores.

Retail Director

Developing new commercial and operative strategies, new stores openings and search ok commercial premises, overall supervision of stores.

Responsible for achieving de sales and direct operation result.

Achievements: Restructuring of the company and conformation of the organization chart to support the growth plan of the company from 100 stores to 500 units.

Dportenis                                                                                                              Sept 2013- Nov 2016

Sporting Goods Departmental Stores and massive sales

Divisional manager Catalog Business

Developing of the Catalog Sales Division, production of catalogs, supervision of stores, operations, marketing, human resources, inventory administration, commercial strategies, IT needs.

Responsible for accomplishment of sales, profit, new distributors affiliation, inventory availability, analysis and control of expenses (P&L), marketing plans, commercial strategies, in charge of 140 collaborators.

Achievements: Net sales achievement 18% vs. last year, net operation results 293% vs. last year, 300% over budget in new distributors, catalogs production in USA (New York, Chicago, Los Angeles, San Francisco, San Diego)

Price Shoes Company                                                                                          June 2011- July 2013

Departmental Store and massive sales

General Manager

Supervision of retail sales, operations, commercial service, customer service, point of sales, human resources, product analysis, systems, MKT. and massive sales.

Including Technology Products, shoes, clothing and home products.

Responsible for store operation, analysis and control of expenses (P&L), inventories, merchandising and marketing plans, in charge of 270 collaborators.

Achievements: Objective sales achievement 70% vs. last year, HR rotation 2%, cyclic inventories implementation and annual MKT plan to increase de customer traffic.

Officemax                                                                                                  November 2009- June 2011

Retail and massive sales office and Technology products

Store Manager

Supervision of retail sales, operations and massive sales departments

Analysis and control of expenses (P&L), inventories, PYME and Corporative sales, lay outs and out of stock merchandise.

Achievements: Being part of the general restructure of the company, profile change of the associates of the store. Objective sales achievement 24% over sales forecast, clients 24% vs. last year, shrinkage control 0.2%.

Ecowash Ecological Carwash                                                               April 2006 – August 2009

Services

General Director

Supervision of the wash and detail area and restaurant.

Planning, organization and direction of the business.

Business opening with 60 cars daily average and about 50 customers in the restaurant.

C&A                                                                                                              February 2004- April 2006

Clothes and accessories stores

Store Manager

Reporting to the Regional Director and supervising sales (3), operations, display and credit managers.

Store opening and reopening, responsible of the store operation, expenses control, sales target and credit card sales achieved. Reports analysis P&L, Sales, Business Results and productivity (Sales per hour, department, section, etc) display and marketing setting, etc

Achievements: Store opening National sales record 172% above budget, 48% above budget in the opening month, 2005 store sales 70% above sales budget. Negotiation of payment and recovering of the 100% of damages by the Wilma hurricane with the insurance company. Shrinkage control under 0.01%.

Blockbuster                                                                                              January 2002- January 2004

Sales and rent movies and accessories

District Manager

Reporting to the Regional Manager and supervising 10 store managers.

Implemented training based in Active Selling, operative checklist at least once a month, Reports analysis (Sales, P&L, bad debt, expenses and productivity reports).

Achievements: Sales 15% above budget, 2 stores openings, Bad debt control from 9% to 0.8%, loss prevention checklist evaluations from 60% to 85% average, shrinkage control from 5% to 0.05 %.

CIFRA Group

Walmart                                                                                              November 1994 – January 2002

Suburbia                                                                                               October 1990- November 1994

Retail Sales

Store Manager

Reporting to the District Manager and supervising 4 to 12 Assistant Managers.

Supervising store operations activities, store planning support, modular project participation, administrative audits, support inventory planning in other stores, critical situation support in stores, train new managers and people development.

Achievements: 5 stores opening, last Supercenter store opening in 3 months, 3 weeks clean up in Culiacan store, Tampico store sales 20% above budget, shrinkage control 0.7 %.

EDUCATION

Master Degree                                                                                                                       2015-2016

Instituto Empresa Inteligente

Organizations Direction Average: 9.8

Universidad del Valle de México                                                                                           1997-2001

Business Administration

Graduated with Educational Excellence Award 9.5

High Performance Testimony by CENEVAL (Examination)

Extracurricular:

Data Base structured analysis and design.            IBM Jun 1991

Achieving goals selection                                     Casares Consult. Oct 1991

Management Development seminary                    Walmart Jul 1995

Train the Trainers                                               Univ. Iberoamericana    Apr 2002

Buying Course                                                    Quality Training de México July 2006

Time Management (Franklin Covey Organizer)       Action Coach Nov. 2007

Superior Leadership                                            Bob Prosen, Business Advance April 2008

Retechla 08                                                        Hilton Hotel, Cancun, June 2008

Latin-American Forum of Technology and Innovation in Loss Prevention and Operative Excellence” “Management Development Seminar         Harvard Business School. On Curse 2012.

PERSONAL DATA

Mexican citizen birth 02/12/1968, Married, English 85%.

Software: Office (Word, Excel, Power Point, Outlook) Lotus, Smart, Futura, SAE, Project, Internet.

COBOL Programmer and Data Base administrator.