Dilpreet Kaur
Wz-28/E, Street No.-10, Guru Nanak Nagar, Tilak Nagar, New Delhi • 88261-52881, 95558-53251
• [email protected]

Date of Birth – 26-Sep-1995

HIGHLIGHTS OF QUALIFICATIONS

• 9 Months Experience In B.P.O Sector.
• From 17-August-2015 Working in Healthcare Sector
• Solid background in Customer Handling, Patient Handling, Resolving Queries, Hospital Billing.
• Boosted Hospital scores by giving Sevabhav and Credibility towards Patients.
• Knowledge of MS-Office, Tally-ERP 0.9
• Multilingual: Fluently speak, read and write – English, Hindi and Punjabi

SKILLS AND EXPERIENCE

Financial Accounting
• Diploma in Financial Accounting from D.I.C.S.
• Includes Ms-Office and Tally ERP 0.9.
• Basic Knowlegde of Finance and their Termionology

B.P.O Sector
• Maintain data on daily basis about Customer Queries.
• Analyzed reasons of falling sales and suggest improvements to raise the sales.
• Attending Inbound and Outbound Calling

Healthcare
• Handling Patients Queries.
• Making OPD Billing, Handling Official Mails, Managing documents of Credit Bills.
• Implement different ways to improve Patient Care and raise Hospital Scores.
• Managing Staff according to their shifts.

EMPLOYMENT HISTORY

Customer Service Executive June 2014 – February 2015
Allsec Technologies, Janak Puri, Delhi (India)

Patient Care Executive August 2015 – Present
Max Hospital, Saket, Delhi (India)

EDUCATION HISTORY

Higher Secondary Education in Commerce 2013
S.K.V. Govt School, Janak Puri, Delhi, India

B.Com Degree 2016
Bharti College, Delhi University, Delhi, India

Pursuing MBA in Human Resource by Distance Learning 2016-2019
Sikkhim Manipal University, Delhi, India

References Available Upon Request