KATRINA L. RESURRECCION
Mobile Number: +639664124767
Email ID: [email protected]
PO Box 123979, Dubai, United Arab Emirates
Objective:
Seeking employment in a company, where I can use and contribute my knowledge, training and experience to obtain a position that communicates with my abilities and to have a stable job.
Personal Qualities:
Honest, reliable, professional, competent and knowledgeable. Flexible in performing other duties. Work and result oriented, willing to learnand be trained, aggressive and easily deal with people, friendly, competitive and team player.
Trainings:
• Wine and Spirit Education Trust Level 1 and 2.
• Foundation of Leadership
• Operation Innovation Training – Yellow Belt
• Task Trainer
• Departmental Trainer
• Restaurant Reservation
• Telephone Skill and Etiquette
Restaurant Manager
Sheraton Grand Hotel, Dubai
February 2015 – Present
Job Description:
• Develop, implement and maintain quality standards for outlets, including supervision and direction of service staff and Ensure excellent customer service.
• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet;
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes scheduling and directing team members in their work assignments;
• Interact positively with customers promoting hotel facilities and services, resolving problems to the satisfaction of involved parties.
• Genenerates new ideas for service and products that will maintain a competitive and leading edge over our Competitive set.
• Manage special events in the restaurant and maintaining communication with all departments to ensure customer service needs are met.
• Manage profitability of outlet to support overall hotel operation and evaluating cost effectiveness of all aspects of operation and developing and implementing cost saving and profit enhancing measures.
Assistant Restaurant Manager
Latitude, Jumeirah Beach Hotel
June 2013- February 10, 2015
Job Description:
• Adhere to company standards and service levels to increase sales and minimize costs
• Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations.
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Analyzing and planning restaurant sales levels and profitability.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Maintaining high standards of quality control, hygiene, and health and safety.
Restaurant Supervisor
Beachcombers Restaurant
Jumeirah Beach Hotel – Dubai UAE
September 1, 2011 – June 2013
Job Description
• Assist the outlet Manager or assistant Manager to plan, organize and supervise all processes of the outlet and provides hands-on support to food and beverage colleague to ensure the outlet provides quality service that is consistent with the with the standards operating procedures.
• Ensures effective link is maintained between kitchen and service areas.
• Handles a station providing a specialist advice on food and beverages to guest’s up-selling the menu.
• Conducts team briefing and training as delegated by the Outlet Manager.
• Performs opening and closing duties when required ensuring that the Outlet will be ready for the business opening.
• Assist the Outlet Manager in administration tasks.
• Train colleague regarding monthly training required by the Hotel.
• Manage staff allocation in order to have a smooth and successful operation.
Guest Relation Executive
Beachcombers Restaurant
Jumeirah Beach Hotel – Dubai UAE
November 1, 2009 – August 31, 2011
Job Description
• Greets and assist guest during operating hours.
• Handles restaurant reservation and guest enquiries.
• Follows-up guest’ request (i.e. cakes, VIP, celebrations) and communicate to the Team Leader on duty.
• Informs the Outlet Manager or Chef on Duty for group enquiries.
• Communicates daily booking forecast to the Outlet Manager.
• Communicates guest request or complaints, VIP to the Team Leader on Duty.
• Follows the opening and closing checklist.
• Check all the reservations and allocate them in according to guest seating preference.
• Update s the notice board for staff communications.
• Organize and prints all materials needed for the operation.
• Maximize restaurant capacity, turnover and tables available and timing of arrival of the guest.
Education:
College:
Saint Louis University
Bachelors of Science in Accountancy major in Management
Bonofacio St. Baguio, Benguet, Philippines
Secondary School:
Saint Anthony Abbot Academy
Poblacion, Villasis, Pangasinan
Primary School:
Lioac Elemantary School
Liaoac Norte, Naguilian, La Union