MESHACH OROLUGBAGBE

3 George Street, shomolu Lagos Nigeria, 08138245455, 08076334392, [email protected]

Professional Summary:

Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.

Personal Information:

Date of Birth: 17th October, 1989

Sex: Male

Marital Status: Single

Nationality: Nigerian

Education:

Bachelor of Science, 2014

Landmark University, Omu-Aran Kwara, Nigeria

Computer science,

Certifications:

IBM-NIIT Sango Ota, Ogun State                                          2015

NIIT Certified IT professional (A+)

Harry Baker Training institute, Lekki Lagos                             2017

ITIL v3 foundation Certificate (APMG international)

Work History

IT TECHNICAL SUPPORT OFFICER                              Dec 2016 –   Current

STANBIC IBTC BANK, ILUPEJU LAGOS

·         Provide first level support on IT related issues.and escalate to second and third level when necessary

·         Repair/re-install and configure Microsoft Windows Operating Systems on desktops and notebook PCs.

·         Upgrade and Configure Internet Explorer 11 for Finacle V3 on users systems.

·         Carry out first level support on hardware (workstations, scanners, printers, and other Peripherals).

·         Carry out first level support on applications (Ms Operating system, MS Office suite, Finacle, office 365, intranet application) and ensuring online service availability during operational hours.

·         Support new project deployment such as upgrade of Operating Systems and other applications, patch deployment etc.

·         Ensure that all users’ incidents/requests are logged in Remedy Application and responded to promptly.

·         Take ownership of tickets, ensuring successful completion within stated SLA and capture all relevant details from each incident that will allow other team members to diagnose the root cause of an incident.

·         Developed excellent people skills and delivered outstanding customer service in resolving complex problems.

·         Use of BMC Remedy AR System to provide 1st line support on applications (including Finacle) and manage complex user issues through to resolution.

·         Resolved customer issues in a clear, courteous and straightforward manner.

·         Demonstrated professionalism and courtesy with customers at all times.

·         Followed up with clients to ensure optimal customer satisfaction.

·         Remained up-to-date on the latest technologies and solutions applicable to company products.

IT TECHNICAL SUPPORT OFFICER                              Dec 2014 – Oct 2015

MINISTRY OF TRANSPORT, VIO OFFICE, LOKOJA, KOGI

·         Provided base level IT support to non-technical personnel within the business.

·         Installed software, modified and repaired hardware and resolved technical issues.

·         Demonstrated professionalism and courtesy with customers at all times.

·         Resolved customer issues in a clear, courteous and straightforward manner.

·         Identified and solved technical issues with a variety of diagnostic tools.

·         Resolved problems with malfunctioning products.

·         Followed up with clients to ensure optimal customer satisfaction.

IT TECHNICAL SUPPORT OFFICER                           Feb 2013 –   Sept 2013

KEYSTONE BANK NIGERIA

·         Installation and troubleshooting of desktop computers

·         Configuration and Installation of Bank Eye

·         Installation and troubleshooting of point to sales machine (POS) · Troubleshooting of fiber optic links for internet and data services.

·         Configuration of computers for wired or wireless internet connection.

·         Designing and setting up of a wired and wireless LAN/WAN.

·         Configuration and troubleshooting of access point, router, switch and hub in a LAN/WAN.

·         Troubleshooting of Terminus 24 (T24)

·         Provided base level IT support to non-technical personnel within the business.

·         Installed software, modified and repaired hardware and resolved technical issues.

·         Resolved problems with malfunctioning products.

Skills:

LANGUAGE: High standard of written and spoken English

ORGANIZATIONAL UNITS SKILLS:

·         AML Intermediate Nigeria Certification

·         Consumer Protection – ROA Certification

·         Anti-Bribery and Corruption General Awareness

·         Business Resilience Certification

·         Conflicts of Interest Certification

·         Data Privacy Certification

·         Financial Crime Awareness Certification

·         Gifts and Entertainment Certification

·         Introduction to Compliance All Staff Certification

·         Market Abuse Certification

·         Outside Business Interest Certification

·         Personal Account Trading Certification

·         Treating Customers Fairly Certification

PERSONAL QUALITIES:

·         Effective team member

·         Highly motivated, good strategic, analytic and problem  solving skills

·         Ability to maintain long-lasting relationships with people

·         Ability to work under pressure

·         Integrity, Honesty and Accountability

·         Excellent oral and written communication skills

·         A positive attitude to challenges

OTHER SKILLS: PROFFESSIONAL PHOTOGRAPHY

Referees

v  Mr Asani Emmanuel Oluwatobi

Lecyurer ii, computer science department, Landmark University,

Omu- Aran, Kwara State

08025717404

v  Mrs Ester Lanre-Opere

Keystone bank Limited,

Ijaye Lagos State

08020770183