FOUAD Mohammed IT Support Manager
Borj Bou Arreridj, Algeria IT Support EngineerMohammed FOUAD
3 ED, N° 106, Naceria city, 06000
Bejaia (Algeria)
( +213 658 426 881
https://www.linkedin.com/in/mohammed-fouad-76882085/
IT Support Engineer
Objectives
Information systems management, software and hardware maintenance. Responsibility, design, and development of applications. IT support services.
Skills
§ Communication, dialogue, and pedagogy ability.
§ Analysis, synthesis and anticipation capacity.
§ Availability, organization and rigor.
§ New IT technologies and systems knowledge, constant curiosity and desire to learn.
§ Hardware and software consulting expert.
Experiences
IT Support Manager ———————————————————————– 02/2018 – Present
Condor Electronics, Borj Bou Arreridj, Algeria (www.condor.dz/)
§
Manage and secure data and systems (ISO 27001).
§ Technical user’s assistance, support and training.
§ Provide IT support for N1 and N2 customers, and manage IT assets (GLPI platform).
§ Documentation analyst of the company.
IT Inspector ———————————————————————————- 01/2010 – 11/2017
Telecommunications Department, Ghardaïa, Algeria (www.wilayadeghardaia.dz/)
§
IT project’s Inspection and management.
§ Technical staff assistance and training.
§ Network Administrator (TCP/IP, Windows Firewall, NLB, VPN, IIS).
§ Windows Administrator (Active Directory, MMS, GPMC, Hyper-V).
§ Database Administrator and Architect (SQL Server, ORACLE, ACCESS).
IT Engineer ———————————————————————————– 01/2008 – 12/2009
Telecommunications Department, Ghardaïa, Algeria (www.wilayadeghardaia.dz/)
§ System and Network Administrator.
§ Applications developer (Visual Studio, Delphi, VBA).
§ IT Maintenance (Software, Hardware).
§ IT support and assistance for users.
IT Correspondent ————————————————————————— 06/2005 – 12/2007
Algerian Inssurance, Ghardaïa, Algeria (www.2a.dz/)
§ System and Network Administrator.
§ Database Administrator and Architect.
§ Applications developer (Delphi, VBA).
§ IT manager of 11 distantes agencies in South of Algeria.
§ IT Maintenance (Software, Hardware).
§ IT Helpdesk for users.
Computer Engineer ———————————————————————— 11/2004 – 05/2005
Alfa Pipe, Ghardaïa, Algeria (www.alfapipe-dz.com/)
§
System and Network Administrator.
§ Database Administrator and Architect.
§ Applications developer (VB6, Delphi5, VBA).
§ IT Maintenance (Software, Hardware).
§ IT support for users.
Qualifications
IT Master / Option: Data Mining ——————————————————- 09/2015 – 06/2016 Ghardaïa University, Ghardaïa, Algeria (www.univ-ghardaia.dz)
IT Engineer / Option: Software ———————————————————- 09/1997 – 09/2004
HOUARI BOUMEDIENE University U.S.T.H.B, Algiers, Algeria (www.usthb.dz/)
Certificates
Microsoft Professional Certificate N° F254-8263 03/2015
Version: Windows Server Administration Fundamentals.
IT Comp Alger (www.itcomp-dz.com/)
Microsoft Professional Certificate N° F238-6014 03/2015
Version: Data base Fundamentals.
IT Comp Alger (www.itcomp-dz.com/)
Microsoft Professional Certificate N° D944-3779 06/2012
Version: Networking Fundamentals.
IT Comp Alger (www.itcomp-dz.com/)
Technical Skills
Windows Server Administration «««««
Data Base Administration «««««
Hardware and Software Maintenance «««««
IT support for customers «««««
Applications Development «««««
Network and VPN administration «««««
Languages
Arabic «««««
French «««««
English «««««
German «««««
Education
- 09/2015 - 06/2016 IT Master at Ghardaïa University
-
Option: Data Mining
- 09/1997 - 09/2004 IT Engineer at HOUARI BOUMEDIEE University U.S.T.H.B
-
Option: Software
Experience
- 02/2018 – Present IT Support Manager at Condor Electronics, Borj Bou Arreridj, Algeria (www.condor.dz/)
-
Manage and secure data and systems (ISO 27001).
Technical user’s assistance, support and training.
Provide IT support for N1 and N2 customers, and manage IT assets (GLPI platform).
Documentation analyst of the company. - 01/2010 – 11/2017 IT Inspector at Telecommunications Department, Ghardaïa, Algeria (www.wilayadeghardaia.dz/)
-
IT project’s Inspection and management.
Technical staff assistance and training.
Network Administrator (TCP/IP, Windows Firewall, NLB, VPN, IIS).
Windows Administrator (Active Directory, MMS, GPMC, Hyper-V).
Database Administrator and Architect (SQL Server, ORACLE, ACCESS). - 01/2008 – 12/2009 IT Engineer at Telecommunications Department, Ghardaïa, Algeria (www.wilayadeghardaia.dz/)
-
System and Network Administrator.
Applications developer (Visual Studio, Delphi, VBA).
IT Maintenance (Software, Hardware).
IT support and assistance for users. - 06/2005 – 12/2007 IT Correspondent at Algerian Inssurance, Ghardaïa, Algeria (www.2a.dz/)
-
System and Network Administrator.
Database Administrator and Architect.
Applications developer (Delphi, VBA).
IT manager of 11 distantes agencies in South of Algeria.
IT Maintenance (Software, Hardware).
IT Helpdesk for users. - 11/2004 – 05/2005 Computer Engineer at Alfa Pipe, Ghardaïa, Algeria (www.alfapipe-dz.com/)
-
System and Network Administrator.
Database Administrator and Architect.
Applications developer (VB6, Delphi5, VBA).
IT Maintenance (Software, Hardware).
IT support for users.