Rhea Dela Cruz-Hubahib

Date of Birth: 25th of March 1979

Nationality: Filipino

Mobile UAE: +97156 6103899 / +97156 8238866

City Address: Abu dhabi, UAE

E-mail: [email protected]

OBJECTIVE:

To be involve in your reputable company and be able to utilize my capabilities and Knowledge.

KEY STRENGTH:

Customer service oriented with an organizational and interpersonal skills.  I am well experienced in providing excellent assistance to clients of varied levels and cultures.  I am organized and well experience in making marketing strategies and keen on exploring the field of enhancement.  I am highly motivated with excellent verbal and written communication skills.

WORK EXPERIENCE
Company  :   Al Nakheel Hotel Apartments

Muroor Road, Abu Dhab

Year :             March 16,2016 -present

Position :      Front Office Supervisor/ Reservation                                                            Agent

RESPONSIBILITIES:

·         Check in check out Prologic System (Wish Net).

·         Pre opening team.

·         Reservation-  is to assist customers with planning and booking reservations.

·         Reservation- helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs.

·         Supervising the reception team members to ensure all company procedures, standards & brand values are being adhere to & delivered, assisting with the day to day operations of the reception desks as required & ensuring the highest levels

·         Receive guests to the hotel by greeting them warmly and attending to their inquiries and also answer inquirers over the phone.

·         Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

·         Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

·         Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

·         Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

·         Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction

·         Doing ADTCA report.

·         Doing monthly schedule for the front office staff.

·         Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

·         Public relation oriented with good experience in handling client’s complaints and queries.

·         Dealing and selling rooms to all walk-in guest.

Company      :     Eclipse Boutique Suite

Liwa st. Abu dhabi, UAE

Year  :                  July 25 2015-January 2016

Position :             Front Office Agent/ Shift Leader

RESPONSIBILITIES:

·         Check in check out using Opera system (Version 5.0).

·         Supervising the reception team members to ensure all company procedures, standards & brand values are being adhere to & delivered, assisting with the day to day operations of the reception desks as required & ensuring the highest levels

·         Receive guests to the hotel by greeting them warmly and attending to their inquiries and also answer inquirers over the phone.

·         Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

·         Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

·         Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

·         Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

·         Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

·         Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

·         Public relation oriented with good experience in handling client’s complaints and queries.

·         Doing the Night Audit

·         Doing the Night Run

·         Dealing and selling rooms to all walk-in guest.

Company      :     City Seasons Al Hamra Hotel

Electra st. Abu dhabi, UAE

Year           :         May 13 2013- July 15, 2015

Position        :              Receptionist/ Guest Service Agent

RESPONSIBILITIES :

·         Check in check out using Opera system (Version 5.0)

·         Receive guests to the hotel by greeting them warmly and attending to their inquiries and also answer inquirers over the phone.

·         Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

·         Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

·         Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

·         Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

·         Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

·         Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

·         Public relation oriented with good experience in handling client’s complaints and queries.

·         Dealing and selling rooms to all walk-in guest.

Company      :      Appenzel Incorporated

Valenzuela City, Philippines

Year           :         January 2012- February 2013

Position        :      HORECA specialist

RESPONSIBILITIES:

·         Seek and associate with prospective clients

·         Proper planning and utilize marketing strategies

·         Distribution of products

·         Public relation oriented with good experience in handling client’s complaints and queries.

Company      :            Signora Agnese Santili Caregiver

Tocco, Casuaria, Italy

Year          :               August 2011- January 2012

RESPONSIBILITIES:

• Providing and monitoring needs of my patients

•Reassuring their ideal health

Company      :          MCT Food Incorporated

Valenzuela City, Philippines

Year          :               August 2010- June 2011

Position       :            HORECA Specialist

RESPONSIBILITIES

•         Seek and associate with prospective clients

•         Proper planning and utilize marketing strategies

•         Distribution of products

•         Managing client complaints and queries

Company       :     B. Valencelerina Trading and Construction

San Juan City, Philippines

Year           :        March 2009- May 2010

Position    :         Secretary

RESPONSIBILITIES

•         Performing varieties of administrative/clerical works

including filling, recording, maintaining records and requisition.

•         Dealing with clients and suppliers

•         Work closely with the manager and the owner

EDUCATION :

– University of Santo Tomas           Bachelor of Science in Nutrition and Dietitics

1996 – 2000              Manila, Philippines

– University of Santo Tomas           Secondary level

1992 -1996                               Manila, Philippines

– University of Santo Tomas           Primary and Elementary level

1984 -1992                          Manila, Philippines

LANGUAGE :

Language spoken:   Filipino and English