Rodney Allan P. Perez

Current Address:

P.O. Box 427 Jeddah 21411

Kingdom of Saudi Arabia

Nationality: Filipino                                            DOB: May 23, 1979

Mobile Ksa: 00966 54 556 9916                       Email: [email protected]

Marital Status: Single                                         Passport: P1081516A

OBJECTIVE
To work in an organization that will cater my ability, skills, and knowledge in the field of customer service, hospitality, administrative/secretarial. Likewise, to uplift my exemplary work conduct by properly investing time in handling responsibilities assigned to me that definitely help in adding value to the organization and benefiting myself towards career development, skills enhancement, and knowledge base application.

SUMMARY OF QUALIFICATIONS

§ Works very well with people possesses the knowledge and skills in providing excellent customer service.

§ Possesses the ability to work well with a multi-disciplinary team employee and labor relations and experts, as well as in building rapport with big groups.

§ Assertive and excellent in conducting orientation programs enabling an increase in communication and interpersonal skills.

§  Excellent oral and written communication skills in English and Filipino.

§  Capable of working effectively with very little supervision.

§  Computer literate.

§  Friendly and well mannered, great sense of business, good potential for constant development.

§  Passionate about the job and takes pride in work.

§  Dynamic, energetic, innovative and self-motivated.

FULL-TIME WORK EXPERIENCE
Ø  Basamh Trading & Industries Group

P.O. Box 427 Jeddah 21411KSA

Position: Executive Secretary / Personal Assistant

Reporting to: CEO

October 2013 – present

§   Directly reporting to the CEO in an environment that is mission-driven and results-driven.

§   Provides executive support in a one-on-one working relationship. Serves as the primary point of contact for all matters pertaining to the office of the CEO.

§   Managing a complex schedule that includes booking meetings, conference calls, and travel.

§   Arrange/prepare correspondence and prioritize matters that need attention as well as with strong written and verbal communication, administrative, secretarial and organizational skills.

§   Possesses the ability to exercise good judgment in a variety of situations and ability to maintain a realistic balance among multiple priorities.

Ø  Camarines Sur Watersports Complex/Villa Del Rey Hotel – (Provincial Government Of Camarines Sur)

Capitol Complex, Cadlan, Pili Camarines Sur

Position: Executive Secretary

Reporting to: Hotel Manager

November 2012 – October 2013

Responsible for performing clerical duties with an excellent ability to multi-task while setting priorities, managing deadlines, interacting with Guests/Clients, as well as performing tasks with high level of accuracy in office administration.

§   Provide administrative support to the Hotel Manager. Managing calendar; arranging meetings, appointments, conferences, travel requirements and ensure appointment/meeting are organized accordingly and followed up on.

§   Act as Assistant Front Desk Supervisor to ensure the efficient running of front desk/reception especially during high occupancy. Taking phone calls, reservations, filing and typing up pertinent documents, taking dictations by the Hotel Manager which may be a daily occurrence in the office (communications, mail/correspondences/presentations).

§   Ensures communication/directive to the Department concerned is completed in a timely manner and disseminated accordingly; reminders, follow-ups, meeting minutes etc., etc.

§   Deputies in the absence of the Resort Manager by interacting with Guests or Clients to ensure their needs are addressed, and acted upon as well as ensure the smooth running of the operation of CWC resort/Hotel.

Ø  Abdul Mohsen Al Hokair for Tourism and Development – (Hotel Division)

Holiday Inn – Hilton Garden Inn – Novotel – Golden Tulip – Tulip Inn – MENA Hotels & Resorts

P.O. Box 40123 Jeddah 21499 K.S.A

Position: Executive Secretary / Personal Assistant

Reporting to: Deputy Managing Director – Area General Manager – Western Region KSA

July 2009 – September 2012

Performed a variety of administrative and clerical duties necessary to run an office and the organization efficiently and effectively which includes executive support tasks such as:

§   Main priority task on daily basis, preparation of consolidated daily revenue report collected from the income auditor to be presented to the DMD/AGM for. Daily revenue report covers 6 Hotels owned/managed by Al Hokair Group across the Western Region of Saudi Arabia.

§   Serve as information and communication manager in the office. Creates presentations, reports and document essential files accordingly.

§   Draft replies, memos’, invitations, proposal letters and another form of communication on own initiative or from the DMD/AGM’s dictation or notes.

§   Handle phone call inquiries within the capacity of an Executive Secretary, provide back-up for arranging callbacks, route calls to the appropriate Department as needed.

§   Screen visitors to avoid interruption and schedule visits away from the DMD/AGM to protect priority and private/confidential tasks.

§   Manage workflow, update and chase delegated tasks to make certain progress to deadlines.

§   Arrange meeting/facilities, prepare agenda in advance and prepares action minutes.

§   Arrange travel through internal or external agents, prepares itinerary, business trip file, and supplies.

Other task assigned:

Served as Captain Waiter on a special assignment during Outside Catering from various events, activities and ensure the smooth running of the Outside Catering Operation.

§   Greets, serve and assist Guests as well as offer further assistance whenever needed.

§   Oversees the team of waiters and waitresses who are assigned to their specific posts.

§   Communicates with Chefs’ and kitchen staff should there be any concern regarding quantity and or volume of food to be served as well as any concerns from the Guests and or Customers.

§   Removing dishes and glasses from the table.

§   Monitors the food on the buffet table if needs to be replenished.

Ø  Convergys Philippines Corporation

Convergys One Bldg. 6796 Ayala Ave., cor. Salcedo St.

Makati City Philippines

Position: Resolutions Desk Specialist

Reporting to: Resolutions Team Manager (Project Penguin AT&T Mobility USA)

August 2008 – May 2009

§   Attends/Conducts resolution training on regular basis. Resolving escalated customer concern as required.

§   Records and documenting all resolution interaction with clients and customers. Supports resolution policies and procedures. Accountable for the daily delivery of services through performance measures.

§   Maintains duties as a customer service associate. Provides coaching and mentoring to peers and new hires.

§   Motivates staff by reinforcing the core principle of ownership, value, efficiency, and respect.

§   Drives performance, educate, recognize employees who are exceeding expectations.

§   Develops personal and metrics improvement and individual development plans.

§   Provides floor support when required. Supports projects and processes.

Ø  Sitel Philippines Corporation

16th flr. Cybergate Tower 1, Pioneer St.

Mandaluyong City 1550

Position: Employee Relations Specialist

Reporting to: Human Resources Manager (Site 1)

August 2007 to July 2008

§   Supervised/spearheaded all Employee Relations programs for Site 1.

§   Supervised all Communication Campaigns across all sites using print and electronic media.

§   Served as subject matter point person in Code of Conduct administration which includes policies on employment and policies in the production floor.

§   Initiated Focus Group Discussions participated by selected employees from Agent Level to Manager/Director Level.

§   Analyzed comprehensive reports on HR visits measuring gaps and recommending interventions or programs to correct these.

§   Conducted Exit interviews with the resigned employees (Agent/Supervisory Level).

§   Analyzed comprehensive Exit Interview reports to identify which program needs ER interventions by means of strategic Retention Programs.

§   Planned the events calendar and budget for all ER Activities covering all sites.

§   Facilitated New Hire Orientation programs for newly hired employees covering company policies and procedures.

Position: Employee Relations Assistant

Reporting to: Employee and Labor Relations Manager

May 2007 – August 2007

§   Conduct Group Interviews measuring the confidence, grammar skills, and sentence construction skills of potential candidates.

§   Conduct Call Simulations measuring the comprehension skills, listening skills, tone and intonation, and soft skills of potential candidates.

§   Participates in numerous Job Fairs. Prepared internal advertisements for all Job Openings. Served as one of the contributors of SITEL Newsletter.

§   Provide an extensive support as a major role to all employees at all levels, covering communications, employee participation in management decisions, conflict and grievance resolution in line with the process provided in the existing company policies and procedures.

Position: Customer Service Professional (Capital One / U.S. Account Operations)

Reporting to: Team Manager

June 2006 – May 2007

§   Answer calls proficiently (Credit Card Activation/Credit Card General Inquiries)

§   Conducts up-selling during manual activation process of the card such as Credit Card Payment Protection Program and Credit Card Identity Theft Insurance.

§   Research required information using available resources in the system. Research misapplied payment and billing issues. Handle and resolve customer complaints. Identifies and escalate priority issues, route calls to Fraud Department due to unrecognized transactions.

§   Handles banking transactions such as Balance Transfer, Credit Card Consolidation etc., through a conference call with the bank representative and cardholder.

Ø  Provincial Government of Camarines Sur

Capitol Complex Cadlan, Pili Camarines Sur

Position: Executive Assistant (Office of the Governor)

Reporting to: Executive Consultant

February 1998 – May 2006

§   Managed/Assisted the Governor during meetings and district appointments. Worked with PGO-Consultants, Cultural Group during speaking engagement of the Governor and other official commitments. Encoded pertinent documents such as MLO incoming and outgoing communications, resolutions/provincial project proposals, purchase requests and orders.

§   Represented Province of Camarines Sur during “Adaptation Seminar Tour” held in Hong Kong and Zhen Chen China and other Travel Market activities held in various locations, local and international. Promoted Bicol’s tourist destinations which involve market research, advertising, and sales covering tour packages and tour routes discussion with foreign and local tourists.

EDUCATIONAL BACKGROUND
Associate in Computer Technology

Naga College Foundation (1996 – 2004 / undegraduate)

Peñafrancia Avenue, Naga City 4400

Philippines

High School Diploma: Secondary Education

Naga College Foundation (1992 – 1996)

Peñafrancia Avenue, Naga City 4400, Philippines

Cultural Awardee: (Naga College Youth Society for the Theater Arts)

Academic Scholar
Grade School Diploma: Elementary Education

Naga Central School (1986 – 1992)

Peñafrancia Avenue, Naga City 4400, Philippines

PERSONAL REFERENCES
Mr. Khalid Amin Temairik

CEO

Basamh Trading and Industries Group

P.O. 427 Jeddah, 21411 KSA

Mobile: 00966 50 554 2191

Email: [email protected]
Mr. Hilal Al-Attar

Executive Director

Saudi Hospitality Management

Former Deputy Managing Director / Area GM of Al Hokair Group

(Hotel Division – Western Region) Jeddah Saudi Arabia

Mobile: 00966 50 483 2678

Email: [email protected]

Ms. Eloisa D. Jerez

Reservations Manager

Mercure Hotel Jeddah (Managed by Accor)

Al Iskandariyyah Rd, Al Hamra،Al-Hamra’a, Jeddah 23212

Mobile: 00966 50 294 3711

Email: [email protected]

Mrs. Ma. Narnie C. Pelonio

Hotel/Resort Manager

Camarines Sur Watersports Complex/Villa Del Rey Resort

Mobile: 0063 917 580 0750

Email: [email protected]