NARENDRA SINGH
Flat: 302, Tower: 06, Royale Estate, Zirakpur (Chandigarh), 140 603, INDIA.
Mobile: +91-7696007767; +91-8283037767
eMail: [email protected]; Skype: Bubblles67
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PROFESSIONAL SUMMARY
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• Dedicated and committed professional with 20+ years of experience in project & quality management, organizational change management, process consulting and training;
• Worked closely with the Engineers and Project Managers to architect testing strategies, plans, estimates, and schedules, to deliver “feature complete” code to production;
• While working hands-on in customer projects, I am responsible for building and managing a team of professional service specialists;
• Led/executed functional and user acceptance test cycles; set up Test lab with hardware/software configurations needed;
• Strong experience doing document change control (writing SOPs, policies, work instructions, etc.) in a regulated industry;
• Audited the implementation of the contractor’s quality plan to verify the contractor’s testing and inspection;
• Established, tracked and communicated organization-wide quality goals and metrics across key areas of the business including sales, marketing, operations and leadership team. Identify gaps in our quality systems and create the necessary documents, programs or systems to close those gaps;
• Able to work in close collaboration with Product Management and Product Engineering teams;
• Experienced in root cause investigation/CAPA and process audit;
• Responsible for QMS implementation as per WHO cGMP & GLP norms;
• Problem solving methodologies like 8D, A4, CAPA;
• Knowledge of the usual quality methods (e.g. 5W, APQP, FMEA, SPC);
• Defined, developed and implemented quality strategies across organization;
• Empowered project managers and ensured project risks and issues are addressed effectively;
• Designed, implemented, measured and re-adjusted the delivery processes of the company continuously;
• Improve profitability of the organization by monitoring project costs, recruitment of personnel and resource utilization;
• Working Knowledge of various Quality Management Tools: Quality Builder, Defect Detective® and SQUID® (Software QUality In Development);
• Excellent understanding of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC) and Test Methodologies from project definition to post-deployment documentation;
• Strong expertise in tools such as Bugzilla & OpenSTA;
• Led, mentored and provided thought leadership to a team consisting of QA Engineers;
• In-depth knowledge on QA processes;
• Experienced in optimizing & effectively managing resources and time;
• Exposure to client contracting, sub-vendor management, team leading and team management experience and demonstrated expertise in managing products with emphasis on timeliness, quality and profitability.
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SKILLS
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• Quality Assurance
• Process Compliance (ISO, CMMI, ITIL, ITSM, ISMS, GMP & 6 Sigma)
• Change Management
• Leadership Skills
• Process Implementation
• Process Audit & Assessments
• Project Management
• Process Training
• Process Consulting
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WORK HISTORY
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Dynamic Strategies Global Solutions Pvt. Ltd. – Chandigarh, India.
Director – Consulting & Training Duration: 01/2013 to Current.
I am responsible to establishing and managing a total quality system that include management review, document control, training, customer feedback and complaints, compliance audits, process improvement, and corrective/preventative action (CAPA) activities. I am also responsible to create, implement, and maintain all policies and procedures in compliance with ISO, cGMPs, OSHA, and HACCP standards.
I am responsible for leading consulting engagements for Program Assessments, Process Compliance & Control and Quality Assurance.
Other Responsibilities:
• Providing ongoing mentorship to team members to improve individual performance and foster professional relationships;
• Collaborating with individual members of the Concur team to provide guidance and assistance with delivering solutions;
• Developing and documenting best practices and contribute to team training and professional development efforts;
• Responsible for designing / delivering / coordinating of all training programs related to behavioural skills.
• Coordinating, implementing/monitoring the Software Process Improvement activities in the Organization & Map out annual training plans for management, HR, customer support and staff;
• Identifying Training needs within the Organization;
• Designing and developing training programs (outsourced and/or in-house);
• Responsible for optimization of company resources – infrastructure and people- by leading efforts on Quality Improvement, Technology Advancement, Efficient Processes, Re-usability Initiatives and Knowledge Retention and its management;
• Selecting appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes);
• Designing training material, manuals & implemented training sessions to increase security awareness throughout organization;
• Conducting organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed;
• Handling Soft Skills, Managerial & Leadership Skills, and Behavioural Skills training programs.
• Developing and implementing process compliance in accordance with International Quality standards (CMMi, ISO 9001, ISO 13485, ISO 14001, ISO 16949, ISO 22000, ISO 27001 and ISO 29993).
HCL Technologies GmbH. (Client: Deutsche Bank AG.) – Frankfurt, Germany.
Senior Process Consultant – ITQM (CMMI & ISO) Duration: 01/2011 to 12/2012.
• Conducted Process Audits for the development and support of highly scalable Spring Java based web services and web applications;
• Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats;
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning;
• Process Implementation / Compliance, Audit & Training;
• Scheduled and coordinated all the quality and performance monitoring activities of QA staff across the project;
• Facilitated Projects / Programs on Development, Production Support and Application Services (change and release management);
• Executed European quality systems in order to maintaining and improving quality metrics;
• Created and documented business requirements and translated them into the system requirements;
• Handled Supplier Quality & new product development, In-Process Quality, Customers, MR & Auditor for Quality System, Software Programs & Projects, also responsible for Up-gradation, Product Testing as per customer requirement and calibration;
• Handled tasks of creating specific change management plans in line with the training and orientation of employees;
• Defined Metric framework for Service Management projects (Production Support and Application Services).
HCL Technologies Limited. – Noida (UP), India.
Senior Manager – Quality Consulting & Training Group Duration: 11/2009 to 12/2010.
I was responsible and accountable for the coordinated management of multiple projects directed toward strategic business and other organizational objectives. I was involved in Information Security Management System (ISMS) and identified Training and Development needs within for Managers & Software Development teams. I was in regular consultation with business managers and human resources department.
Involved in developing and specifying standards, methods, and procedures to determine IT Program / Project quality or release readiness.
Other Responsibilities:
• Experience owning end-to-end software quality, including design and implementation of test frameworks, automated test creation and execution. Proven track record of creating and executing on highly effective quality processes;
• Designed and executed Test Process, Planning & Estimation, Test Strategies and test cases in structured and Agile development environments;
• Imparted training to more than 50-K (fifty thousand) persons in Soft Skills, Communication, English Language, Job Interview, Career Guidance, Leadership, Team Building, Time Management, Interpersonal Skills, Corporate Etiquette, Life Skills to Corporate, Universities, Institutions, Employees and Trainers;
• Responsible for smooth delivery of Product releases, new initiatives, product innovation, managing stakeholders, and making the teams perform at an optimal level;
• Knowledge & experience of manual and automated quality assurance testing;
• Performed detailed analysis of existing IT Service Management processes vis-à-vis ITIL best practices and provided gap assessment report. Developed processes to close the identified gaps;
• Provided support to the various divisions for effective and efficient implementation of the Quality Management System;
• Provided estimates, schedules, resources, and oversight for all projects aligned to ensure quality deliverables;
• Managed the daily tasks and clarifies the requirements during design, development, testing and release;
• Work with Product/Project, Development and Infrastructure teams to understand product vision and requirements;
• Provided technical guidance to test teams focused on manual testing and automated testing methodologies;
• Prepared and maintained Project Quality Plan, Surveillance Programs, quality procedures and tools and ensured their successful implementation across the project;
• Responsible for encouraging continuous improvement in Software Engineering capability and maturity on an ongoing basis;
• As part of the core team, I was responsible for process definition and implementation in line with CMMI (DEV & SVC) V 1.2 (Level 3-5).
Dynamic Strategies – Chandigarh, India.
Principal Consultant – Quality Group Duration: 11/2008 to 11/2009.
I was Involved in Quality Consulting and Corporate Training. I have also provided Consulting assistance for ISO 9001, ISO 13485, ISO 14001, ISO/TS 16469, ISO 20000, ISO 22000, ISO 27001, ITIL and OHSAS 18001 certification.
Other responsibilities:
• Established key process indicators (KPI’s) and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems;
• Created a problem tracking method, based on the IT Service Management (ITSM) best practices, to capture and classify production errors; the compiled error data was used to troubleshoot system errors, update test assets, as well as, set development project priorities;
• Experienced in developing quality concepts for new developments as well as development of measures for quality assurance and improvement;
• Develop Train-the-Trainer program for Software Development Teams;
• Responsible for the effective development, coordination and presentation of training and development programs for all associates & Technical teams;
• Prepared internal and corporate quality documentation and reported by collecting, analysing, and summarizing trends for failed processes, stability studies, recalls, and corrective actions.
NIIT Technologies Limited. – Bangalore (KAR), India.
Quality Manager (SEPG Location Head) Duration: 08/2007 to 11/2008.
• Coordinated and monitored the Process Improvement activities in various projects;
• Worked with couple of their clients in US, in IT and PMO initiatives, defining SDLC (Best Practices and CMMI-Dev. & CMMI-SVC recommendations);
• Experienced in preparation of Test Plans, Test Cases, Test Reports, Traceability Matrix, Assignment tracking, Project Metrics, Causal Analysis, Functional testing, Regression Testing, Performance testing and Defect management;
• Managed resolution of quality issues utilizing approved deficiency reporting and tracking procedures;
• Established vision for Quality Assurance team and drive quality initiatives across all quality assurance teams within QAS organization;
• Defined, developed and implemented Quality Assurance practices and procedures, test plans and other QA assessments;
• Responsible for the effective development, coordination and presentation of training and development programs for all associates & team mates;
• Demanded very high quality work from my team members and delivered very high quality solutions to the customers;
• Facilitated trainings on English, Presentation skills, Time Management, Decision making, Interpersonal skills, Technical skills, Problem Solving, Product knowledge, proper Behaviour and Business Etiquette;
• Several years of professional experience in Quality Management (e.g. CMMi, ISO 9001, ISO 13485, ISO 14001, ISO/TS 16469, ISO 22000, ISO 27001).
Other Domestic & International Assignments: Duration: 10/1996 to 07/2007.
During the above-mentioned period, I was associated with following Multi-National Companies (MNCs) in the capacity of Software Quality Management Professional at different locations in India and Abroad:
Multi-National Companies (MNCs):
Fidelity National Information Services (FIS), VGL Softech Limited, Corbus Inc. – Dallas, Texas (US), CITOS (CitiBank Software Development Arm) – London (UK), Net Solutions, UBICS, Inc. (US), Information Technology Indian Limited (ITIL), NIIT Limited.
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EDUCATION
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MBA: (Quality Systems Management).
National Institute of Business Management (NIBM) – Chennai (TN) India.
Bachelor of Art: Economics, Geography & English Literature.
MDS University – Ajmer (Raj.) India.
Process Implementer, Auditor & Trainer
ISO 9001, ISO 13485, ISO 14001, ISO/TS 16949, ISO 22000, ISO 22301, ISO 27001, ISO 29993 and ISO 31000.
Advance Post Graduate Diploma in Computer Software Application (18 Months).
Computer Software Languages / Tools – Java, .Net, C++, JavaScript, DHTML, CSS, Cobol, Fortran, Visual Basic, Adobe Photoshop, CorelDraw, Macromedia Dreamweaver, MS Visio and MS Office (Word, Excel, PowerPoint)
Perusing 12-week Certificate Course in Human Resource Development (HRD) from IIT Kharagpur.
Perusing 18-week Certificate Course in Total Quality Management (TQM) from IIT Kanpur.