JOVENAL B. NAVALES JR.

AL SATWA DUBAI, UAE

Mobile Number: +971502745703

Email: [email protected]

OBJECTIVE:

To utilize all the skills and knowledge gained and be able to boost proficiency and excel in an institution that offers a great opportunity for growth and personal development and accept full responsibility for the given work with competence and professionalism.

CAPABILITIES:

Has the ability to accept an assignment and can independently handle the duties with less

Supervision. Open minded, committed to the job, hardworking and coupled with a positive

Attitude towards life. Adaptable in nature and always interested to learn for more career

Advancement.

SKILLS:

Customer Service – Capable of helping build customer loyalty for a better business relationship, can manage both customer compliments and complaints.

u Able to adapt to environmental changes easily.

u Excellent in task organization and capable of working either independently or in a team environment.

u Hard-worker dedicated and consistently maintains a positive attitude.

u Accurately record, remember and verbally communicate detailed information.

u Exceptional command of English language with strong abilities in written communication and transcription skills.

u Team Player Enjoys sharing knowledge and encouraging the development of others to achieve specific team goals.

WORK EXPERIENCE:

Customer Service Associate

AL FUTTAIM GROUP

Stadium Sports (ADIDAS INCHARGE)

Deira City Center Dubai, U.A.E

September 2016 to Present

Duties and Responsibilities

Proactively acknowledged, greeted and assisted customers in the store
Inform customers of the different promotions/discounts that a store is offering
Served multiple customers, discovered their needs and made upselling/cross-selling to generate sales
Merchandised, stocked and replenished the selling floor constantly
Processed shipments and ensured all merchandise is represented on the floor
Suggest possible apparels, foot wears and accessories that the customer interested in
Assist customers in carrying chosen clothes to fitting rooms
Provide honest feedback on clothes, shoes and accessories that customers have tried on
Provide customers with product price information and availability
Manage an easy to shop environment for customers by displaying clothes, footwear and accessories in an accessible manner
Actively maintain floor awareness while serving multiple customers to minimize loss and theft
Lead customers throughout the entire purchasing procedure and answer questions to all enquiries
Sales Associate / Person in Charge

Seven Emirates Investment LLC

7 Eleven Convenience Store (Pioneer) – Dubai UAE

JUNE 2015 – AUGUST 2016

Duties and Responsibilities

Welcome customers as they enter the store
Provide customers with information on daily deals and discounts
Responsible for achieving the daily, weekly and monthly sales target
Doing POS transaction, receive payment by cash, check, credit cards, or vouchers.
Ordering/Purchasing products through Graphic Order Terminal
Receiving deliveries and Check in items using Handy Terminal
Cash reporting, make X Report at the end of shift and Z report at the end of day
Maintain cleanliness of the store
Food Counter Attendant / Team Leader

Teyseer Services Company/Sodexo

Kempinski Hotel, Doha Qatar

September 2013 -April 2015

Duties and Responsibilities

Greeting, Assisting guests and presents them with the menu.
Inform guests about the special items for the day and menu changes if any.
Ensure the dining area opened and closed according to policy.
Receive and check the food upon deliveries.
Assisting, arranging Buffet foods and maintain cleanliness after meals.
Ensure safety and sanitation of area, including floor, tables and counters.
Handling and resolving customer complaints.
Monitor the junior level staff and providing the necessary training.
Provide leadership and guidance to all team members.
Sales Team Leader

Bayan Telecommunication Inc.

Naga City, Philippines

January 2010 – February 2012

Duties and Responsibilities

Ensure costumers receive excellent services thru direct salesmanship and prompt and courteous services
Looking for new prospect subscriber for internet and landlines
Demonstrating the product to clients
Keeping and updating customer visit record regularly
Strong sales development skills including planning and execution
Develop and maintain relationship with clients
Negotiating terms of an agreement and closing the sales
PERSONAL CAREGIVER

TOLENTINO FAMILY

Magsaysay Avenue, Naga City, Philippines

Case: Hypertension

Contraption: NASOGASTRIC TUBE (NGT)

April 2012 – July 2013

Duties and Responsibilities

Prepare the foods to be served and feed the patient with aspiration precautions.
Changed the bed sheets and rotated the beds in a proper nursing manner
Monitor and records the vital signs of the patients
Manage patients schedules and accompany to doctor’s visits or other appointments
Remind the patients when to take medications
Provides morning care to patients (e.g. morning bath, diaper changing, oral care, shaving etc.)
Aid with transferring the recipient in and out of bed
Arrange the medical appointments and transportation to the doctor or clinic
Engage patients  in mental and physical exercises like walking, reading and working puzzles
Escort to religious services and companionship
Maintain safe, clean and healthy environments for the patient
Keep bathrooms and kitchens clean, neat and organized

EDUCATIONAL ATTAINMENT

TERTIARY

Bachelor of Science in Agriculture, Major of Horticulture

Camarines Sur State Agricultural College

San Jose Pili, Camarines Sur

June 2004 – April 2008

VOCATIONAL

Caregiving Course NC II

Universidad de Sta. Isabel

Elias Angeles St. Naga City

July 2012 – March 2013

PERSONAL DATA    

Place of Birth                      :            Bula Camarines, Sur

Birth                                     :           January 14, 1987

Gender                                  :              Male

Status                                    :             Married

Height                                  :           5’6

Religion                   :             Roman Catholic

Citizenship                            :           Filipino

Language spoken              :           English, Basic Arabic, Tagalog

TRAINING/SEMINARS ATTENDED

TSI Quality Services, Person in Charge Training Food Safety & Hygiene Level 3 (with MERIT)
(CERTIFICATE NO.TSI-QS-PIC-PL310045) Business Bay, Dubai UAE, June 1- 3, 2016

·         Swimming and Basic Safety Techniques in Handling Aquatic Emergencies

Casa Ofelia Resort, Carolina, Naga City, August 18, 2012

·         Fire Safety Seminar – Universidad De Sta. Isabel, Naga City, Philippines, August 15, 2012

·         Training on Standard First Aid and Basic Life Support

Universidad De Sta. Isabel, Naga City, Philippines, October 15-20, 2012

REFERENCES:  Available upon request

I hereby certify that all information written herewith is true and correct to the best of my knowledge and belief.

Jovenal B. Navales Jr.

Applicant