Marianne T. Bagay
Address: Almansoura,build.B.Doha, Qatar
Contact No: +974 5047 9875
Email: [email protected]
Date of Birth: April 16, 1988

OBJECTIVE
To obtain a job wherein I can learn and develop my potential as a productive worker, enable me to use my strong organizational skills and ability to work with other people.

EDUCATIONAL BACKGROUND

Shielded Metal Arc Welding
(SMAW) NCII DATS Technical School
Lapasan High Way, Cagayan De Oro CIty
October 2012 – January 2013
Food and Beverage Services Vineyard International Polytechnic College
A. Luna St., Mabulay Subdivision, Cagayan De Oro City
July – October 2012
College Xavier University (Ateneo De Cagayan)
Cagayan De Oro City
Bachelor of Arts in International Studies
2012 – 2013

ACHIEVEMENTS
• HACCP (Hazard Analysis, Critical, Control, Point Essential Food Safety) from High field,UK
• First Aid Training(Basic First Aid)

WORK EXPERIENCE

Chef De Partie- SMAT Restaurant( Orient Pearl Doha)

• A sign in Cold Kitchen area,responsible for All.
• Making shushi
• Check the chiller,expired item & maintain the cleanliness.
• Monitoring logsheet for chiller temperature according standard.
• Maintain the area clean and follow the standard procedure
• Making all Dressing in Salad(used the proper recipe)
• Ordering/inventory
• Check the production schedule
Pastry Cook– Hamad International Airport (Qatar Airway SSP) May 2014-December 2018
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended properly and safely.
• Maintain and strictly abide by state sanitation health regulation and outlet requirements.
• Meet the Executive Chief to review to review assignments, anticipated business levels, changes and other information pertinent to the job performance.
• Complete Opening Duties
• Inspect the cleanliness and working condition of all tools, equipment and supplies.
• Check production schedule and par.
• Establish priority items for the day.
• Inform the Executive Chef of any supplies that need to be requisitioned.
• Prepare all menu items following recipes and yield guides, according to departmental standards.
• Inform Executive Chief of any foreseeable shortages before items run out.
• Inform the food and beverage service staff of 86’d items and the amount of available menu specials throughout the meal period.
• Maintain proper storage procedures as specified by Health Department and outlet requirements.
• Minimize waste and maintain controls to attain forecasted food cost.

Soho Coffee Shop – Hamad International Airport(Qatar Airways SSP)
Service cashier/ Barista June 2014-May 2015

• Greet customers as they arrive, ask for their coffee preferences and take orders
• Interview customers to determine just how they prefer their coffee i.e. light or strong
• Initiate and indulge in dialogue with customers as part of customer services
• Provide limited information to customers on how the coffee is prepared
• Prepare coffee in front of the customers and take any input in a positive manner
• Serve hot coffee quickly and efficiently

Corbox Corporation – Tagaloan, Misamis Oriental
SMAW
Maintenance Department January-March 2013
On The Job Training

Kentucky Fried Chicken (KFC)– SM Masterson Ave., Cagayan De Oro City
Service crew 2010-2011
• Welcome customers as they arrive at the order counter
• Provide customers with the menu
• Inform customers of any special or new deals that the company has introduced
• Provide suggestions when customers ask
• Take orders by punching them into the database and repeat orders to ensure accuracy
• Take cash or process credit cards in exchange of meals sold
• Relay orders to the kitchen so that they can be prepared immediately
• Prepare orders when needed by constantly checking the order slip for accuracy
• Handle customers’ complaints and concerns

Red Ribbon Bakeshope – LLK Center, Cagayan De Oro City
Cashier 2008-2009
• Greet customers as they arrive in the store and provide them with information regarding products and/or services
• Respond to customers’ complaints and take necessary actions resolve their issues
• Take payment in exchange of items sold
• Bag, box and wrap purchased items
• Identify prices of goods using memory or scanner
• Enter transactions in the cash register and provide customers with the total bill
• Sort and count currency and coins
• Issue receipts and change to customers
• Count money at the beginning and ending of each shift
• Process exchanges and refunds
• Ensure that all checkout counters have enough cash
• Process credit card and check payments
• Weigh items and determine prices of the same
• Issue trading stamps and gift cards
• Perform the duties of customer service representative when required
• Maintain periodic sales reports and spreadsheets
• Assist in stocking shelves, rotating merchandise and marking prices
• Ensure management of daily cash accounts
• Create periodic transaction reports
• Ensure maintenance of checkout areas
• Resolve customer complaints in a proactive manner
• Open and close tills

Pizza Hut – SM Masterson Ave., Cagayan De Oro City
Service Crew 2006-2008

• Greet customers as they arrive at the restaurant and inquire into their seating preferences
• Gauge customers’ seating needs (by counting number of people in a party) and lead them to appropriate tables
• Assist customers in seating and provide them with menus
• Provide customers with information on revolving menu items and daily specials
• Leave customers for a little time to give them a chance to choose from the menu but keep an eye out for customer calls
• Answer questions regarding menu items and ingredients and provide information regarding diet items and specials
• Suggest appropriate wines and other beverages to go along with customers’ meals
• Maintain knowledge of any items that the kitchen may be running out of
• Take orders for lunch and dinner and repeat taken orders to ensure accuracy
• Inform customers about the time it will take for their orders to be prepared and served
• Relay orders to the kitchen and ensure that they are prepared according to recipe
• Check prepared orders for accuracy and portion and ensure that they are served in a time efficient manner
• Prepare drinks according to customers’ instructions and serve then in a timely manner
• Ask customers if they would like anything else with their orders
• Assist cashiers in preparing checks for served meals and deliver checks to customers
• Take payment in exchange of services rendered and tender any change
• Make sure that tables are cleared, cleaned and bussed properly before the next set of customers arrive

CONVENTIONS / TRAININGS ATTENDED

• Practical Demonstration on Waiter Services, Bed Making and Bartending (2011)
• Visayas Corps Diplomatic Convention (2011)
• Enhancing Self-Confidence and Motivation (2011)
• Time, Self and Stress Management (2011)
• Workplace, Ethics and Professionalism (2011)
• An Economic Convergence of Empowered Youth Frontiers For a Resilient and Progressive Mindanao (2010)

SKILLS / QUALIFICATION

 Communication skills (Listening, Written and Verbal);
 Flexible with effective prioritization and juggle multiple concurrent projects;
 Experience to supply customers their wants and needs;
 Good leadership and time management;

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

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¬¬¬¬¬¬¬¬ Marianne T. Bagay