Senior Management: Hospitality

Snapshot: Customer focused and result oriented hospitality management professional with 20 years of experience across diverse organizations entailing hospitality management, operations excellence, business development, process management and general administration support among others. Distinguished for accomplishing business targets and enhancing customer satisfaction across professional career, seeking challenging managerial assignments with a reputable organization aimed at enhancing organizational growth

Core Competencies include…

Business Development ~ Market Analysis ~ Competitor Analysis ~ Housekeeping ~ Safety & Hygiene ~ Business EthicsBudget & Cost Optimization ~ Profitability Management ~ Room Reservation ~ Hotel & Rental Contracts ~ Compliance Management ~ Front Office Management (Guest Relations ~ Night Manager ~ Duty Manager) Property Management.

Executive Summary

• Proven ability in consistently streamline operations by utilizing & implementing processes aligned to company standards and clients’ needs, thereby ensuring profitability, quality and excellent customer service
• Hands on experience in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit
• Adept at identifying business opportunities and building marketing thrust to exploit available market potential
• Proven ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitors
• Highly organized, disciplined and task focused with fine-tuned analytical, troubleshooting and administrative support skills

Professional Experience

Al Reem Residences, Riyadh – KSA    |    May 2014 – Nov 2016

Assistant General Manager
Accomplishment:

• Successfully reduced transportation department budget by 25% by concluding a long term business with a fuel company provider

Responsibilities:

• Maintain updated status of apartment and ensure completion of relevant documents prior to resident move in. Conduct orientation sessions for the residents based on business as well as operational requirement.
• Provide administrative assistance and support to the executive office and other departments whenever needed.
• Monitor, Evaluate, Update and implement company rules and regulation.
• In charge of the new residents’ files completion upon their relocation to and from Saudi Arabia
• Interact with property managers pertaining to accuracy of invoices received & purchase orders attached in compliance to organizational policies and procedures
• Function as the Community Manager during absence of the General Manager. Resolve queries of residents related to community, repairs, rent, rules, etc.
• Follow up on repairs and obtain completed service requests on weekly basis. Ensure compliance to cleanliness and curb regulations of the community across the premises
• Coordinate with residents in planning & organizing various events and participate as host for assigned functions based on directives of the property manager

Oasis Residential Resorts, Khobar – KSA    |    Mar 2006 – Mar 2014

Front Office Manager
Accomplishment:

• Enhanced occupancy rate by 15% by closing a deal with a tour operator

Responsibilities:

• Collaborate with various support teams in maintaining seamless operations with regards to front office and guest services
• Built & maintain productive business relationship with various internal departments and external entities pertaining to operational requirements
• Maintain updated status related to room reservations, front office systems, supplies inventory
• Optimize resource utilization and streamlining processes for enhancing productivity and profitability
• Follow up with Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue
• Interact with the finance department pertaining to credit policies, procedures and accounting standards. Evaluated legalities related to hotels and rental contracts
• Assist housekeeping in day-to-day activities and the sales team in implementing sales strategies
• Evaluate team performance and rendering productivity enhancement feedback. Prepared yearly business forecast based on competitor market evaluation and studies of market rates
• Update business status to the senior management team enabling effective decision making with regards to restructuring business strategies

Grand Hills Village, Broumana – Lebanon    |    Feb 2005 – Feb 2006

Assistant Front Office Manager
Responsibilities:

• Groom & mentor the front office team in enhancing business and client satisfaction by consistently rendering qualitative service delivery
• Prepare room revenue and occupancy forecast based on rate strategies, hotel’s pricing policy and sales pitches
• Update business status to the senior management and other stakeholders to enable effective decision making
• Assist and support the Front desk with their daily task when requested
• Organize touristic expeditions, providing interesting information on historical sites, assisting the guests with their entertainments inquiries.

Previous Assignment

• Elite Suites, Manama – Bahrain ~ Night Manager ~ Sep 2002 – Jan 2005
• Atrium Suites – Dubai ~ Night Supervisor ~ Nov 2000 – Jul 2002
• Green Line s.a.r.l – Beirut, Lebanon – Sales Consultant ~ Mar 1998 – Oct 2000
• Sharjah Grand Hotel – UAE ~ Night Receptionist ~ Jan 1996 – Jan 1998
• ZOUKOTEL, Jounieh – Lebanon ~ Night Auditor ~ Apr 1995 – Jan 1996

Educational Credentials

• Technical Diploma in Electronics Studies, Institut Oriental des Sciences, Lebanon (1987)
• C.I.T: 1987 – 1990     : 3 Years of Hotel Management studies uncompleted due to the war in Lebanon.

Personal Details

• Date of Birth               : 19th April 1968
• Religion                       : Armenian Catholics
• Languages Known    : English, Arabic and French
• Nationality                  : Dual Lebanese & Armenian

Passports Details     :

• Lebanese Passport: RL0717985 valid till 2023
• Armenian Passport: AP0343012 valid till 2024