RAQUEL
ANDERSON-
ROBINSON

Burnside Hill  Red Hills, P.O., St. Andrew

(C) 1-876-882-5337 |

[email protected]

PROFESSIONAL SUMMARY

Dedicated and detailed oriented Administrative Officer with over Ten (10) years’ experience
in non-profit and the private sector. A confident and dedicated professional supply thorough,
organized administrative support to senior executives who excels at prioritizing completing
multiple tasks simultaneously and following through to achieve project goals.

SKILLS

Creative Problem Solver with                                      Customer service-oriented
interpersonal and communication skills                       Multi-line phone proficiency
Strong experience with database software                  Microsoft Excel certified
and MS Office Suite                                                   Human resource laws knowledge
Work well with others and a strong team
player
Professional phone etiquette

WORK HISTORY

MARCH 2016 – Present
LPG Bulk Dispatcher – IGL |

Ensure Zero Stock out with customers.
Ensure that daily schedules are done on a timely basis to be issued to drivers.
Inform customers of and changes in their deliveries.

Maintain journey management with drivers/assistants.
Update and complete monthly reports.
Continuously seek to improve the distribution efficiency.
Verify and sign-off on entire drivers’ /assistants’ invoice for payment.
Assist with training for the drivers/assistants.
Supervised all bulk drivers and assistants.
I have created a flexible schedule to rotate both drivers and assistants to create time for
personal duties.
And also an environment where my subordinates will comfortable with the aim the get
the best out of them.

MARCH 2014-MARCH 2016
Customer Service Representative |

Answer all incoming call on or before the second ring.
Receive orders for products and generate accurate invoice.
Compute and record totals of daily sales and other sales transactions.
Handle customer’s queries whenever possible and ensure amicable solutions.
Follow up to ensure that customers’ needs are met by taking company sanctioned
actions such as communicating with dispatcher and the Credit Department.
Ensure cash is correct, and customers are given the receipts when required.
Received and disbursed money.
Ensure that all monies collected are confirmed by customer and customer is given
correct change.
I have made it my point of duty to know my customer’s buying pattern and give a friendly
reminder via telephone call advising that they will due a delivery shortly.

AUGUST 2008-MARCH 2013
Administrative Officer Self Start Fund |

Answer all incoming call on or before the second ring.
Arrange board meeting for directors.
Update and maintained staff personal files.
Liaison with all board directors
Update and maintained General Manager’s appointments and meetings.
Receive, record and dispatcher all incoming mails to the relevant personnel/department.
Update and maintained staff roster and attendance register.
Supervised bearer, office attendant and cashier.
I have personally took the responsibility to place all liens on motor vehicles and
mortgage on land titles while the company was short staff to secure the company’s
exposure and have carried on that duty even after adequate staffing was in place.

MARCH 2008-MAY 2008

Administrative Officer Excelsior High School |

Answer all incoming call on or before the second ring.
Update and maintained students’ personal files.
Receive, record and dispatcher all incoming mails to the relevant personnel/department.
Update and maintained General Manager’s appointments and meetings.

SEPTEMBER 2004-OCTOBER 2007
Container Surveyor/Administrative Assistance The Maritime Consultancy Limited |

Update and maintained staff personal files.
Receive, record and dispatcher all incoming mails to the relevant personnel/department.
Update and maintained Director’s appointments and meetings.
Survey food container once the ship is docked in Jamaica’ port.
Assist stevedores whenever they are injured in Jamaica’ water until they are fit to travel
back home.
Liaison with shipping port locally and overseas.
Planned and coordinated logistics and materials for board meetings, committee meetings
and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare,
hotel and transportation.
Answered and managed incoming and outgoing calls while recording accurate messages.
Obtained signatures for financial documents and internal and external invoices.

EDUCATION

2012 – Incomplete
B & B University College

Business Management: Human Resource, Marketing, Quantitative Measures, Managerial Accounting
Business Management, Entrepreneurship; Business Law

September 2008 – July 2009

Certified Professional Secretary (CPS) – (2009)
B & B University College, Carlton Crescent, Kingston, Jamaica

SEPTEMBER 2005 – AUGUST 2006
NCTVET NVQJ Level One Rockfort Vocational Training Centre
Microsoft Word and Microsoft Excel, English Language, Science

ACCOMPLISHMENTS

Developed and implemented Drivers/Assistants rotation schedules which resulted in
increased company efficiency and productivity.
Promoted to Bulk Dispatcher at IGL after Twenty Four (24) months of employment.

CERTIFICATIONS

Customer Service
Microsoft Office Proficiency
Proficiency with Excel Spreadsheets
Communication Skills
Logistics

REFERENCES

Geneve Barnett-Fraser Customer Service & Logistic Manager I.G.L. 1-876-877-9821

Carmen E. Lowers Former General Manager Self Start Fund 1-876-298-5494