Personal Information

Anna Luzzel Ilagan
[email protected]

Valle Pio Phase 2, Block 5, Lot 2, San Pablo, Sto. Tomas, Batangas, Philippines 4234

Contact No. +639982993440

Birthdate                      :  March 07, 1987

Birth Place                   :  Tanauan City, Batangas

Height                          :  5’0 ft.

Weight                                     :  105 lbs.

Sex                              :  Female

Civil Status                  :  Single

Religion                       :  Roman Catholic

Nationality                   :  Filipino

I have a reputation for delivering excellent service to customers and ensuring their satisfaction at all times. I am confident that I can fit in well with your existing team. I believe that my experience of guest relations, hospitality and my knowledge of food service can greatly strengthen your business.

EDUCATIONAL BACKGROUND

Elementary                                                                               Year [From] – [To]

School: Mababang Paaralan ng Trapiche                           1993 – 1999                      Address:  Trapiche 4, Tanauan City, Batangas, Philippines

Secondary

School:  San Pedro National High School                           1999 – 2003                        Address:  San Pedro , Sto.Tomas, Batangas, Philippines

College

Course:  Associate in Hotel and Restaurant Management    2008 – 2010

School:  First Asia Institute of Technology  and Humanities                Address:  Darasa, Tanauan City, Batangas, Philippines

Work Experiences

Position:  Shop Supervisor / Cashier

Company:  Baker Group of Company ( Kanafany)

Address:  Jabriya Block 1A, Kuwait

Date:  March 2013 – May 2018

Reason for Leaving:  Resigned

Job Description / Duties and Responsibilities:

●        Welcoming customer and greeting them with a smile.

●        Maintaining solid product knowledge and all other aspects of customer service.

●        Maintain an awareness of store promotions and new products.

●        Generate POS report, balancing cash sales, and replenish petty cash reimbursements.

●        Monitoring stocks, daily and monthly inventory of all products.

●        Responsible in approving / rejecting delivered raw materials.

●        Checking delivery and record keeping of all delivery receipts, and other important papers.

●        Ensuring high quality products to be served to the customers.

Position:  Officer -in- Charge

Company:  HapChan Restaurant

Address:  Brgy. Milagrosa, Calamba, Laguna, Philippines

Date:  July 2010 – February 2013

Reason for Leaving:  Resigned

Job Description / Duties and Responsibilities:

●        Maintaining/updating of 201 files and their permits.

●        Checking manager’s logbook for events, incidents, and information from previous day.

●        Attendance tracking and timekeeping.

●        Front of the House and Back of the House scheduling and daily cost of labor monitoring.

●        Checking of deliveries and record keeping of all delivery receipts, and other memos.

●        Verify the out of stocks and push items of the day.

●        Checking the expiration dates of all products to be used.

●        Review reservation book with host or hostess, making appropriate plans and changes for parties or events.

●        Briefing all staff on duty before the operation started.

●        Ensuring all orders have been completed.

●        Generate POS report, balancing cash sales, counting the sales and depositing or dropping it in the vault.

Position:  SODA Crew

Company:  Gotcha Foods Inc. (Jollibee)

Address:  Sto. Tomas Batangas, Philippines

Date:  August 2007 – November 2008

Reason for Leaving:  Finish Contract

Job Description / Duties and Responsibilities:

●        Cleaning and sanitizing all the materials and equipment in soda drinks.

●        Checking expiration dates of all soda items.

●        Preparing all the ingredients in making soft serves and juices.

●        Updating holding time and temperature.

●        Maintaining and ensuring good quality of all soda products.

●        Uphold the highest standards of cleanliness and work to provide the finest quality food to customers in order to achieve 100% customer satisfaction.

TRAININGS / SEMINARS ATTENDED
Training Center:  Fine Dining Experience(LIMA PARK HOTEL)        Duration:  May 19, 2010

Address: LIMA Technology Center, Malvar , Batangas, Philippines

Title: Restaurant Exposure

Training Center:  Bar Exposure Program ( T.G.I Friday’s )                   Duration:  February 27, 2010

Address:  SM Mall of Asia, Pasig City, Philippines

Title: Bar Exposure

Training Center:  Hotel Orientation Program(LIMA PARK HOTEL) (With Introduction of Micros Fidelio)

Duration: August 29 – 30, 2009

Address :  LIMA Technology Center, Malvar , Batangas, Philippines

Title:  Hotel Orientation

Training Center:  Orientation Seminar and Workshop on HRMPDPR for freshmen

(“FAITH-HRTM Personality Development: The Growth Direction towards Image Branding”)

Duration:  September 26, 2008

Address : First Asia Institute of Technology and Humanities, Darasa, Tanauan City, Batangas, Philippines

Title: Personality Development

SPECIAL SKILLS / INTERESTS
 

●        Dedicated and patient in work

●        Hard working with sense of professionalism.

●        Highly versatile to people.

●        With good customer relation.

●        Computer Literate( Microsoft Office, Microsoft Excel, Microsoft Power Point)

●        Well-versed in oral and written English and Filipino.