R E S U M E

I am GARY GERONIMO ADVINCULA of 726 Brewer street Brookside Hills Subdivision Cainta, Rizal Philippines with contact nos; 6551220 / 09398874646 and email address: [email protected].

Finished grade school and high school at Lourdes School of Mandaluyong from 1972 to 1984. Graduated with a degree of Bachelor of Science in Commerce majoring in Economics at the University of Santo Tomas from 1985 to 1989.

From April 2015 to present, I am currently working as a Bid Support Specialist for the Software Group of IBM.

The Sales Transaction Support Bid Support Specialist (BSS) provides sales-related support to any business-approved opportunity in scope of the Sales Transaction Support. Such services would include but are not limited to bid facilitation, proposal development, document production, bid Solution Design & Delivery (SDD), and ICAP. I process the sales quote for the seller in presenting to customers who intends to purchase software products from IBM.

From March 2014 to March 2015, I have worked as Practitioner – Customer Service Representative at IBM Business Services, Inc.

My account  is CVS Caremark Pharmacy where I accommodated both store employees and store managers with regard to their payroll needs such as providing information about their paycheck, processed cash advance, issued off-cycle checks, replaced lost and damaged discount cards, assisted in adjusting their time-sheets. attended to queries about vacation and sick hours, pay rate, job change. transfer of store, retirement and their rehire eligibility when an employee wanted to re-apply with the company. Direct employees with regard to their health and insurance benefits, in buying and selling stocks and in filling for leave of absence or being injured at work.

From July 2012 to June 2013, I had worked as an Inbound Sales Representative with StarTek Philippines. The account was TimeWarnerCable. I received orders from customers regarding installations of their cable, internet and phone services. Offered up-selling of other products and services that the customer might want according to their needs.

From March 2011 to June 2012, I had worked as a Customer Care Representative with StarTek Philippines.

The account was AT&T Mobility. My primary duty was to transfer billing responsibility from one individual to another. I see to it that the person is eligible to be financially responsible to take over a wireless account. Other duties were to change or port in  wireless numbers to where customers will be moving to another state or place. I also did online chat with customers having problems logging in to their line accounts. Assisted them in paying their bill, add, change or remove features on line or over the phone. Explained to customers regarding their queries about their bill and other issues with regards to the wireless phone.

I used to work at Far East Bank and Trust Company.

I have worked from September 16, 1990 to March 15, 2000
for various positions.

From August 1997 to March 2000, I have worked as a General Bookkeeper.

Handled batching of checks sent for clearing in which validated checks are sorted out as to local, regional and out-of-town checks. These checks have different cut-offs to the Central Bank.

Established the bookkeeping procedures orderly and in retrievable manner.

Reconciled all data entry with supporting documentation to ensure accuracy.

From June 1995 to July 1997, I have worked as a Universal Teller.

Handled over-the-counter transactions by receiving cash and checks for deposit as well as cash withdrawals and check encashments from both savings and checking accounts.

From September 1990 to May 1995, I started out as a Customer Service Associate.

Informed customers about the kinds of products and services being offered by attending to their queries regarding a specific need as well as listening to complaints.