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Michelle Antoinette Josephs Customer Service/Hospitality

Jamaica

 

MICHELLE A. JOSEPHS
[email protected]
188 Tara CrescentEdgewater PortmoreSt. Catherine
Cellular: 1876-778-6187 OR 1876-282-6999

Career Profile
 Accounting Clerk with over 7 years of experience in the Customer Services Industry.
 Skilled verbal and written communicator who negotiates relationship-building agreements.
 Known for working in high-pressure environments with professionalism.
 Proficient in the use of a number of computer applications including Microsoft Word, Excel, QuickBooks Accounting Software and Peachtree Accounting Software.
 Results oriented, excellent time management skills.
Experience
K.F. Hobbins Limited Accountant/Secretary Jan 31, 2017- Present 2018
 Preparation of Salary/Wages.
 Prepare bank reconciliation on a weekly basis.
 Prepare the company’s monthly Statutory/Gct returns.
 Online Bill Payments from Company’s Current Account.
 Visits to the bank to make deposits or cash withdrawals for petty cash.
 Proper maintenance of important documentation, work closely with Managing Director.

Laparkan Jamaica Limited: Temporary Customer Service Representative. Sept 5, 2016-Jan 20, 2017
 Acknowledged customers at the front desk made them felt welcome, then attend to their needs.
 Calling customers informing them of their shipment arrival.
 Retrieved Bill of Lading, checked documents to ensure the correct information is written.
 Answered switchboard, track shipment on request.
 Assisted customers with all their request and resolve all issues.
 Assisted documentation department, with preparing documents for shipping clearances.

Laparkan Jamaica Limited: Temporary Accounting Clerk June 1, 2015 – Oct 16, 2015
 Checked manifest for overseas sending station and ensure accuracy before posting.
 Checked off cashier cash and ensure the balance is mutual with the system.
 Posting of Company’s expenses for both Kingston and Montego Bay Office.
 Prepare cheques for utility bills and other request from documentation department.
 Prepare vouchers for credit card and post to the correct General Ledger Account.
 Record all cheques preparation in the necessary files, as to calculate accurate revenues.

K.F. Hobbins Limited: Accountant
June 23, 2014-May 29, 2015

 Prepared weekly, fortnightly and monthly Salaries.
 Prepared cheques when needed, also a second signatory for company cheques.
 Prepared bank reconciliation on a weekly basis.
 Prepared the company’s monthly statutory returns.
 Prepared cheques for monthly utility bills.
 Meet with bank Supervisor to resolve any discrepancies.
 Visits to the bank to make deposits or cash withdrawals for petty cash.
 Proper maintenance of important documentation, work closely with Managing Director.

Business Entrepreneur: Chief Chef
Mar.2014-June 2014

 Prepared meals daily for lunch.
 Take lunch orders from customers.
 Delivered lunches on time to customers.
 Call credit customers for monies outstanding.

Jampearl Group: Accounts Receivables Clerk
Aug 2006 -Feb 2014

 Stratify collection activities to maximize cash receipts.
 Issue dunning letters and balance of statements to overdue accounts.
 Make daily contacts to customers by telephone regarding overdue accounts.
 Create quota and work assiduously towards a significant amount.
 Persuade customers to pay their bill on time and organize payment plans.
 Reconciliation of the customer deposits on a monthly basis.
 Posting of cash receipts on a daily basis.

Accounts Payables Clerk

 Receive and verify invoices and requisitions for goods and services.
 Prepare batches of invoices for data entry.
 Posting Local/Overseas Supplier’s Invoices.
 Manage the weekly cheque payment.
 Record all cheques.
 Prepare manual cheques when required.
 Maintain listing of accounts payable.
 Prepared and post journal entries.

Experience
Other Duties:

Reconciliation of the Company’s:

• Current Bank Account.
• Foreign Exchange Account.
• Debit/Credit Card Sales Account.
• Preparation of the company’s General Consumption Tax Monthly Return.
• Posting of Intercompany invoices.
• Prepare Documents to attain Clearance Letter for Company’s TCC.

St. Jago Shop N Save Supermarket: Accounting Clerk/Assistant Customer Service Rep
Aug 2005 – Apr 2006 (Heart Trainee)
 Reconciliation of manager’s daily sales report.
 File Debtors and Creditor’s invoices.
 Reconciliation of money transfer remittance.
 Worked part time in cash office.
 Reconcile cashier’s cash and cheques received from sales.
 Monitoring switch board calls.
 Attend to customer’s needs quickly and professionally.
 Analyze customer’s inquiries and making sure their problems are resolved.

Credentials
Acorn Business College – Sept.2013- Incomplete
CAT – Accounts and Financial Management
Passed FA1 Exam, Incomplete Course
Edgewater Baptist Church/ Evening School- Sept. 2002-2003
Passes in Two CXC Subjects
General Proficiency Mathematics and English Language

Merl Grove High School- Sept.1999-2002
Passes in three CXC Subjects: Accounts, Office Procedure and Principles of Business
Involvement and Interest
Writing poems and submitting to the Gleaner Company, Culinary Arts. Creative dancing ministry, Active member at The Portmore Church of God.