Education

2008-2015 HIGH SCHOOL DIPLOMA, 11 CSEC passes (General Proficiency) at Rusea's High School (2008-2015)

1 English Language
1 Information Technology
1 Social Studies
1 Principle of Business
1 Human and Social Biology
1 Biology
1 Agricultural Science (Double Award)
2 Physics
2 Spanish
3 Chemistry
3 Mathematics

Experience

May 18, 2018 - August 10, 2018 Wedding Planner at SANDALS MONTEGO BAY

I was tasked with consultative roles; showing each couple our different wedding locations on resort and fine tuning the planning process leading up to the execution of those weddings. I also dealt with the documentation aspect and ensured satisfaction of each couple I interacted with.

February 22, 2018 – April 16, 2018 38 Medical Customer Service Specialist at ITEL BPO

I was tasked with scheduling/confirming patients’ appointment, providing testing instructions, alongside assisting patients through a Risk Assessment Questionnaire to be further analyzed by a nurse practitioner on-board a state of the art Mobile Health Clinic.

September 20, 2015 - November 20, 2017 Customer Care Sr. Assistant at Conduent

I was tasked with assisting potential patients through a preliminary screening process to test their eligibility for admission into clinical trials; aiding in the advancement of medicine. All this while providing exemplary customer service. I am also trained in Outbound, Inbound, Product Complaint and Transportation scheduling services.