DONDY RENTON NAGAC
Address:  ​Blk 138 Lot 32 Aquino St. Upper Bicutan Taguig City

Mobile No.: ​+639175428447

E-mail: ​​[email protected]

​​JOB EXPERIENCE

​SM Mart Inc., SM Group of Companies

​1000 Central Business Park Bay Blvd.

​Macapagal Ave. Pasay City., Phil.

Customer Relation Service Representative (CRS)

From February 16, 2007 to present

​​       ​​​DUTIES & RESPONSIBILITIES

-Eyes and Ears of the Management provides immediate & intelligent feedback

-Handling Security Personnel’s (Uniformed and Civilian) schedule, guards violation and sanctions.

-Reports all incidents inside or within the perimeter of SM Hypermarket and its affiliates directly to the Higher Management

-Conducts investigation on employees (outright and consignor) involved in cases against the company (theft, qualified theft)

-Assist in Settling complaints of Customer against employees and vise versa

-Making the daily schedule of Security personnel’s

-Orients new employees (Outright/consignor) on the companies security and safety policies

-Represents the company during court hearings or any investigation related to safety and security

-Ensures maximum protection of life and property from potential threats and hazards

-Performs other related function that may be assigned from time to time

-Leads inspection/searches within the designated area before and after store hours

-Inspects the store premises and make recommendations to help the safety of the store

-Implements the Lost and Found policy of the company

-Reports infractions/violations committed by company employees (Outright/consignors) against established rules and regulations (Code of Conduct)

-Supervise Escort during transfer of sales collection to the treasury office

-Responsible for CCTV viewing, review and monitoring

-Conducts daily guard mounting to security personnel to reiterate new instructions from the management

​​                                          ​​             ON THE JOB TRAINING

​Philippine Long Distance Telephone Company,

​Accounting Administration Office,

​Tondo, Branch

SEMINARS ATTENDED

​-Caring for Customers with disability and special people

​-SM City Bicutan, Bldg B

​-Fire safety seminar

​-SM Southmall, Las Pinas

​-CCTV System Operation and Control

​-Commander Training Center at Commander Corporate Bldg. 1

​-No. 133 15th Avenue Cubao, Quezon City

​-January 24, 2015

EDUCATION

University of the East (Manila)
College Education (2000 – 2005)

BSBA –Management

Regis-Grace Montessori School

Secondary Education (1996 – 2000)

Regis-Grace Montessori School

Elementary Education (1990 – 1996)

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​​​​​​​​       REFERENCE

Available upon request

I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.

​​​​​​​​​

​​​​​​​​DONDY R. NAGAC

​​​​​​​​          Applicant