Marlou C. Nadela

Contact: +63 925-455-1582 / (032) 517- 5681

Email: [email protected]

Skype: marlou.nadela

OBJECTIVE: To obtain a job in your company that will utilize my educational

background, work experience, skills and ability to work well with people.

SKILLS:

·         Experienced in Technical Support in BPO industry – Computer

§  Troubleshooting hardware and software

§  Repairing computer networking

§  Repairing internet connection

§  Fixing printers and connection

·         Experienced as an IT Specialist

§  Experienced in Computer Networking

§  Experienced in Computer Networking Configuration

§  Experienced in Configuring Firewall

§  Experienced in Network Cabling

§  Installation of surveillance camera with IP set up

·         Experienced in Customer Service in BPO industry

§  Handling inquiries, bookings and orders

·         Basic Knowledge in Graphic Design

§  Creating design for social media ads and land pages using Photoshop, Canva and others.

·         Knowledgeable in MS Office

§  Knows how to navigate MSWord, MS Excel and MS Powerpoint

·         Experienced in Telemarketing

§  Taking outbound calls in different campaigns such as home security, insurance, real estate and others.

§  Taking calls for lead generations

·         Basic knowledge in Web Development

§  Knowledgeable in CMS web platforms e.g Wordpress, Joomla and Drupal

§  Know how to use HTML and CSS

·         Basic Knowledge in Search Engine Optimization

§  Onpage (Wordpress) and Offpage

§  Linkbuilding, Blog Post, Video Post and others.

·         Experienced in Virtual Assistant

§  Data Scraping

§  CRM Management

§  Product Listing

§  Keyword Research

§  E-commerce (Amazon)

§  Lead Generation

·         Experienced in Sales

§  Selling, promoting and creating marketing strategy for products and services.

WORK EXPERIENCE:

Project Base

Virtual Assistant

Homebase

September 2017 – Present

·         SEO

·         Data Entry / Data Analyst

·         Product Researcher / Product Lister

·         Graphic Design

·         Lead Generation

·         E-commerce – Amazon

Aledan Marketing

Account Executive

M.L Quezon Ave, Casuntingan Mandaue City, Cebu

January 2015 – September 2017

·         Setting up cabling, computer networking, shared folders and others.

·         Selling printing services like printed stickers, printed tarpaulin and fabricating modular cabinets

Convergys Philippines, Inc.

Technical Support Representative

I2 Bldg., Asiatown IT Park, Apas, Cebu City

September 2013 – March 2014

·         Troubleshooting computer problems

·         Installing software

·         Selling service plans

iWebXpert

SEO Specialist

Freelancer/Part-time job

May 2012 – August 2014

·         Backlinking

·         Blog Posting

·         Social Media Marketing

·         Editing and Uploading Video Ads

Qualfon Philippines, Inc.

Customer Service Representative

Skyrise 3, Asiatown IT Park, Apas, Cebu City

August 2012 – September 2013

·         Taking inbound calls to sell phone plans

·         Helping customer’s phone problems

Zylun Philippines Inc

Call Center Agent

October, 2011 – August 2012

·         Taking inbound and outbound calls, selling, promoting product and services

Junespring Multimedia

Front End Developer

Homebase

·         Converting psd file to HTML using HTML and CSS codes

Internet Café’s

Computer Admin and Technician

·         Experienced as an IT Specialist

·         Experienced in Computer Networking

·         Experienced in Computer Networking Configuration

·         Experienced in Configuring Firewall

·         Experienced in Network Cabling

·         Experienced installation of Games and Others

EDUCATIONAL BACKGROUND:

Asian College of Technology

Bachelor of Science in Information Technology

Corners P. del Rosario and Osmeña Blvd. Streets, Cebu City

October 2010