Shiena Shyne C. Villanueva
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Vamenta Blvd. Carmen, Cagayan de Oro City                               [email protected]          +639069294211

Skills

·         Speaks both English and Filipino.

·         Knowledgeable in computer works specially in Microsoft MS(2018), Excel, Power point and others.

·         Gather and encode data entry to have easy access files in PC and Cloud Application.

·         Enter accounting data through Excel and able to make/formulate formula for easy report.

·         Excellent in Communication skills both written and oral.

·         Can facilitate right call handling.

·         Very good in customer service and handling customer concerns.

·         Can perform Photoshop PS6 and can make and design brochures, posters, invitations, Game Mechanics and others.

·         Can perform telemarketing and field marketing for an event and sales.

·         PAGCOR Cashier and Gaming Attendant licensee at Electronic Bingo.

·         PAGCOR cashier and gaming attendant licensee at Egames.

Certifications

·         Marketing Personnel of the Year 2014 and 2015

·         100 Hours Completion of Call Center training

·         Excellence in Radio Broadcasting 2010

·         Co-curricular Awardee 2009

Employment History

Marketing Supervisor             Chada Bingo House Corporation                    8/16/2017-Present

·         It is my duty to ensure that we will hit target quota both Bill-in and Net win for the month.

·         It is my responsibility to ensure that customers are satisfied with the services rendered and venue management.

·         To address on the concerns of customers and complains.

·         Regulate chaos together with the security personnel in accordance to ethical standards.

·         Formulate new ideas, marketing strategies and promotional events and materials.

·         Hands on in customer service

·         Able to do cashiering from counting to releasing of money and audit.

Account Specialist                  Mindanao Daily News Corporation             9/01/2016-8/15/2017

·         Take care of account receivables.

·         Follow-up on clients billing and payment

·         Hands on in taking care of Clients advertisement material.

·         Do, telemarketing

·         File and record data files of clients and accounts

·         Monitor date of due dates from the advertisers.

·         Ensure that all advertisement materials and stories are passed and scheduled at the editing and production

For the release of News story implementation.

·         Call and follow up on client’s satisfactory.

·         Making sure that Client received the best copies of their newspaper.

Marketing Manager                Pirates Eat Drink Party Corp.                              8/01/2014-8/30/2016

·         Manage Pirates restaurant

·         Manage the people needs and responsibilities in giving and providing the best customer service.

·         Conduct training for staffs for “Right Way of Taking Orders” and “Customer Proper Handling”.

·         Establishing good relationship among staffs to have a harmonious working system flow.

·         Conduct Regular meetings and check actual venue situation and inspections.

·         Taking care of customer complains

·         Hands on in details of Customer’s requests especially in big functions.

·         Making sure to capture special moments on events and functions (take photos) to post in social media account

of the restaurant to have customer interaction and Marketing strategy technique.

·         Report to immediate Owner for concerns and some decisions for consultation.

Venue Supervisor                   Chada Bingo House                            9/01/2013-7/30/2014

·         Supervised Venue and staff for quality service

·         Ensuring to have great customer service to hit target quota.

·         Making sure that venue is clean and functional.

·         Coordinate with Machine technicians to make sure that all machines are in good condition.

·         Propose New program/promo’s to have more productive sales.

·         Do Hosting for our events

·         Design and conceptualize promo mechanics.

·         Send reports directly to PAGCOR Personnel and Heads and Franchisee

Personal Secretary                    Chada Bingo House                          8/14/2012-8/30/2013

Marketing Staff                        ABS-CBN Cdo                                   11/03/2010-6/05/2012

Secretary of Vice Chancelor for Acad     La Salle Univirsity 07/11/2010-10/30/2010