WORK EXPERIENCE
RESERVATIONS AGENT (Feb. 2017 – Present) – Grand Excelsior Hotel – Al Barsha, Dubai
 Receives processes and confirm guest room reservations made by clients on the phone, fax, Email, Extranet and GDS.
 Inputs all reservations into the computer recording all pertinent information and filing of the same.
 Check all reservations arrival next day to ensure everything is in order.
 Understand the call handling technique and comply the same as per the GEH.
 Attends to enquiries, complaints and request regarding reservation.
 Maintains established filing system of all correspondence.
 Collates and prepare reports as required by Revenue manager / Supervisor.
 Promotes and maintains good public relations and endeavors to maximize business.

TELEPHONE OPERATOR (Dec 2014 – Feb 2017) – Grand Excelsior Hotel – Al Barsha, Dubai
 Support and provide superior service via phone and faxes as a receiver and caller.
 Use questioning and listening skills that support effective telephone communication.
 Use an effective approach to handle special telephone tasks like transfer, taking messages,
call backs, holds, interruptions and unintentional disconnect.
 Use the most appropriate way to communicate with different behaviour types on the
telephone.
 Apply the proper telephone etiquette to satisfy various guest situations.
 Assists and maintaining and updating telephone directories and events when notified of
changes in order to access correct information.
 Logs all wake-up call requests and perform wake-up call services.
 Multitasking abilities will always come in handy, because a switchboard operator may be
ask to do other job.